[il-talk] Lyft problem

[mrallman116 at gmail.com]

I don’t think you are mistaken. It is also my understanding that at least for Lyft, drivers have to sign an agreement that they will not refuse service animals before they are allowed to begin driving. I don’t know how many drivers may have been driving before that requirement went into a fact and maybe have not signed up. Maybe all drivers new and old were required to sign it as a result of the settlement agreement. I’m not clear on all of the details.
Sent from my iPhone

> On Oct 20, 2017, at 9:52 AM, Pam Berman <pamelacberman at gmail.com> wrote:
> 
> I thought the Lyft & Uber drivers received the appropriate training &
> information about the laws involving service animals, when they first began
> driving for said companies. Wasn't there something said at one point, about
> 0 tolerance for denying access to service animals, or am I mistaken? 
> 
> -----Original Message-----
> From: IL-Talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of Melissa
> Allman via IL-Talk
> Sent: Thursday, October 19, 2017 9:53 PM
> To: NFB of Illinois Mailing List
> Cc: mrallman116 at gmail.com
> Subject: Re: [il-talk] Lyft problem
> 
> That is the same thing that happened when I dealt with my second lift
> problem. The first time I was denied because of my guide dog, the driver was
> permanently taken off of the platform. This must mean that he had already
> been worn once.
> 
> Sent from my iPhone
> 
>> On Oct 19, 2017, at 6:53 PM, Sharon Howerton via IL-Talk
> <il-talk at nfbnet.org> wrote:
>> 
>> I just wanted to follow up on my earlier message. I had a "critical 
>> response team" number but when I called it, I was directed to their 
>> web site
>> 
>> Help.lyft.com
>> 
>> From there I found a service dog complaint link with a phone number 
>> which I called. The complaint was taken and about 90 minutes later, I 
>> received a call and email from another person advising that the driver 
>> in question had been contacted and "educated" about serving passengers
> with service animals.
>> I was told he would never be paired with me and if there was another 
>> complaint about him, he would be removed from their platform. I also 
>> received an email confirmation of this and a $5 credit.
>> 
>> Just wanted to pass on.
>> 
>> Sharon
>> 
>> _______________________________________________
>> IL-Talk mailing list
>> IL-Talk at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/il-talk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
> IL-Talk:
>> http://nfbnet.org/mailman/options/il-talk_nfbnet.org/mrallman116%40gma
>> il.com
> 
> _______________________________________________
> IL-Talk mailing list
> IL-Talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/il-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> IL-Talk:
> http://nfbnet.org/mailman/options/il-talk_nfbnet.org/pamelacberman%40gmail.c
> om
>