[il-talk] Lyft problem

[Melissa Allman]

My understanding is they get one chance. I had one denial where the driver was removed fro the platform because he had used up his chance before he got me. The second denial was by a driver who was “educated” and told if it happened again he would be removed. I don’t know what their actual official policy says but this was my experience.

Sent from my iPad

> On Oct 20, 2017, at 10:58 PM, Pam Berman via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> Leslie,
> Of course, I totally get that just because they sign something doesn't mean they understand or even read it. My question is how many chances do the drivers get to deny us access? I thought it was no extra chances, just 1 & done?
> Pam
> 
> 
> -----Original Message-----
> From: IL-Talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of Leslie Hamric via IL-Talk
> Sent: Friday, October 20, 2017 10:27 PM
> To: NFB of Illinois Mailing List
> Cc: Leslie Hamric
> Subject: Re: [il-talk] Lyft problem
> 
> yes, all they are required to do is check the checkbox that they agreed to transport service animals. But a lot of people check it and they don’t understand what it’s all about.
> 
> Sent from my iPhone
> 
>> On Oct 20, 2017, at 7:12 PM, Melissa Allman via IL-Talk <il-talk at nfbnet.org> wrote:
>> 
>> 
>> I don’t think you are mistaken. It is also my understanding that at least for Lyft, drivers have to sign an agreement that they will not refuse service animals before they are allowed to begin driving. I don’t know how many drivers may have been driving before that requirement went into a fact and maybe have not signed up. Maybe all drivers new and old were required to sign it as a result of the settlement agreement. I’m not clear on all of the details.
>> Sent from my iPhone
>> 
>>> On Oct 20, 2017, at 9:52 AM, Pam Berman <pamelacberman at gmail.com> wrote:
>>> 
>>> I thought the Lyft & Uber drivers received the appropriate training & 
>>> information about the laws involving service animals, when they first 
>>> began driving for said companies. Wasn't there something said at one 
>>> point, about
>>> 0 tolerance for denying access to service animals, or am I mistaken? 
>>> 
>>> -----Original Message-----
>>> From: IL-Talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of 
>>> Melissa Allman via IL-Talk
>>> Sent: Thursday, October 19, 2017 9:53 PM
>>> To: NFB of Illinois Mailing List
>>> Cc: mrallman116 at gmail.com
>>> Subject: Re: [il-talk] Lyft problem
>>> 
>>> That is the same thing that happened when I dealt with my second lift 
>>> problem. The first time I was denied because of my guide dog, the 
>>> driver was permanently taken off of the platform. This must mean that 
>>> he had already been worn once.
>>> 
>>> Sent from my iPhone
>>> 
>>>> On Oct 19, 2017, at 6:53 PM, Sharon Howerton via IL-Talk
>>> <il-talk at nfbnet.org> wrote:
>>>> 
>>>> I just wanted to follow up on my earlier message. I had a "critical 
>>>> response team" number but when I called it, I was directed to their 
>>>> web site
>>>> 
>>>> Help.lyft.com
>>>> 
>>>> From there I found a service dog complaint link with a phone number 
>>>> which I called. The complaint was taken and about 90 minutes later, 
>>>> I received a call and email from another person advising that the 
>>>> driver in question had been contacted and "educated" about serving 
>>>> passengers
>>> with service animals.
>>>> I was told he would never be paired with me and if there was another 
>>>> complaint about him, he would be removed from their platform. I also 
>>>> received an email confirmation of this and a $5 credit.
>>>> 
>>>> Just wanted to pass on.
>>>> 
>>>> Sharon
>>>> 
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