[il-talk] Lyft problem

[Sharon Howerton]

I participated in the same kind of face to face training when cab drivers were trained at Harold Washington College. There was a group of us who did this a number of years ago. We heard the same issues and the instructors told them in no uncertain terms that their fears, religious beliefs or anything else were their problem and they needed to transport a passenger with a guide dog. Some drivers told me afterwards that there were still people who said they were going to do what they wanted and refuse us. I am sure there is still a segment on this for chauffeur training, but I don't think there are any human presenters in the classes. 

-----Original Message-----
From: IL-Talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of Leslie Hamric via IL-Talk
Sent: Friday, October 20, 2017 10:23 AM
To: NFB of Illinois Mailing List
Cc: Leslie Hamric
Subject: Re: [il-talk] Lyft problem

The problem is that the drivers don’t always understand the policies regarding service animals, especially if they have poor English. apparently they haven’t been receiving enough training otherwise these incidents wouldn’t keep happening. that’s what NFB is working on. there’s a lot of work needing to be done.

Sent from my iPhone

> On Oct 20, 2017, at 9:52 AM, Pam Berman via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> I thought the Lyft & Uber drivers received the appropriate training & 
> information about the laws involving service animals, when they first 
> began driving for said companies. Wasn't there something said at one 
> point, about
> 0 tolerance for denying access to service animals, or am I mistaken? 
> 
> -----Original Message-----
> From: IL-Talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of Melissa 
> Allman via IL-Talk
> Sent: Thursday, October 19, 2017 9:53 PM
> To: NFB of Illinois Mailing List
> Cc: mrallman116 at gmail.com
> Subject: Re: [il-talk] Lyft problem
> 
> That is the same thing that happened when I dealt with my second lift 
> problem. The first time I was denied because of my guide dog, the 
> driver was permanently taken off of the platform. This must mean that 
> he had already been worn once.
> 
> Sent from my iPhone
> 
>> On Oct 19, 2017, at 6:53 PM, Sharon Howerton via IL-Talk
> <il-talk at nfbnet.org> wrote:
>> 
>> I just wanted to follow up on my earlier message. I had a "critical 
>> response team" number but when I called it, I was directed to their 
>> web site
>> 
>> Help.lyft.com
>> 
>> From there I found a service dog complaint link with a phone number 
>> which I called. The complaint was taken and about 90 minutes later, I 
>> received a call and email from another person advising that the 
>> driver in question had been contacted and "educated" about serving 
>> passengers
> with service animals.
>> I was told he would never be paired with me and if there was another 
>> complaint about him, he would be removed from their platform. I also 
>> received an email confirmation of this and a $5 credit.
>> 
>> Just wanted to pass on.
>> 
>> Sharon
>> 
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