[il-talk] Audio Description on CBS 2 Chicago

Tue Aug 28 03:00:36 UTC 2018

It was mostly with PBS. Sometimes audio description will come through. Another time, the Spanish channel will come through.

Sent from my iPhone

> On Aug 27, 2018, at 9:45 PM, Michal Nowicki via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> Leslie,
> 
> I called Comcast’s accessibility department, but they had no answer. When you encounter audio description issues, is it with CBS only, or with other local stations as well? For me, audio description has been coming through reliably on NBC, ABC, and Fox, as well as on all non-broadcast networks that provide it; the problem is limited to CBS. Please clarify.
> 
> Michal
> 
> Sent from Mail for Windows 10
> 
> From: Leslie Hamric via IL-Talk
> Sent: Monday, August 27, 2018 9:55 AM
> To: NFB of Illinois Mailing List
> Cc: Leslie Hamric
> Subject: Re: [il-talk] Audio Description on CBS 2 Chicago
> 
> That doesn't surprise me at all because their customer service is very poor. However, have you called their excess ability department? They might know more. And they're usually pretty good.
> Leslie
> 
> 
> Sent from my iPhone
> 
>> On Aug 27, 2018, at 9:38 AM, Lisa Burns via IL-Talk <il-talk at nfbnet.org> wrote:
>> 
>> When I was in Illinois, I had the same problem. I called Comcast and they didn’t know anything about it.
>> 
>> https://www.etsy.com/shop/ProgressiveJewelry
>> 
>> 
>>> On Aug 27, 2018, at 10:35 AM, Leslie Hamric via IL-Talk <il-talk at nfbnet.org> wrote:
>>> 
>>> I too, have encountered the same thing. Sometimes I hear audio description but other times not. And sometimes it'll come on at random.
>>> 
>>> LH
>>> 
>>> Sent from my iPhone
>>> 
>>>> On Aug 26, 2018, at 9:03 PM, Sharon Howerton via IL-Talk <il-talk at nfbnet.org> wrote:
>>>> 
>>>> Mitchell, to be honest, though I have enabled audio description on my X1 remote, I've rarely heard it anywhere. Maybe I just don't watch enough TV which is probably true!
>>>> Sharon
>>>> 
>>>> -----Original Message-----
>>>> From: IL-Talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of Michal Nowicki via IL-Talk
>>>> Sent: Sunday, August 26, 2018 5:37 PM
>>>> To: NFB of Illinois Mailing List
>>>> Cc: Michal Nowicki
>>>> Subject: [il-talk] Audio Description on CBS 2 Chicago
>>>> 
>>>> Hi Everyone,
>>>> 
>>>> I have recently been experiencing audio description problems on CBS 2 Chicago. I get CBS through X1 from Comcast. When available, I hear audio description when I stream CBS using the Xfinity Stream app on my iPhone, but it does not come through on my cable box, even though I have enabled the feature. I don’t have this issue on any other channel that offers audio description and/or other secondary audio programming.
>>>> 
>>>> Have any of you who live in the Chicago market and watch prime-time television with audio description enabled experienced this problem? I have reached out to Comcast’s accessibility help line, but the agent was unable to help. I also contacted CBS 2, after which the problem was fixed for a few days (I’m not sure how, because CBS did not get back to me), but the issue soon resurfaced.
>>>> 
>>>> That being said, before I pursue this matter further, I would like to know if any of you are experiencing the same issue, whether you watch TV through Comcast or a different cable or satellite provider. If you have not had a chance to test out the secondary audio track on CBS, the station should be providing audio description during tonight’s episode of NCIS-Los Angeles, which starts at 9:00 PM. If you are available and willing to do so, I would greatly appreciate if you could check if audio description is coming through and get back to me, as that could help me determine if the problem is with Comcast, CBS, or, perhaps,  a setting on my cable box. Thank you in advance for helping me resolve this issue.
>>>> 
>>>> Best,
>>>> 
>>>> Michal
>>>> 
>>>> Sent from Mail for Windows 10
>>>> 
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