[il-talk] Computer issues.

[Lin H.]

Hello everyone,
I am having some issues with a newer Laptop I have.    My husband put JAWS 16 in it, and other programs.    I called F S the other day,  and they upgraded JAWS 16.    Then, I had to call Microsoft to upgrade windows 10, cause the Laptop hasn’t been used since early last year.
After the download and upload of windows 10, which took 6 hours, my JAWS stopped talking.    I called F S and they said JAWS 16 isn’t compatible with Windows 10.  They said I’d have to upgrade to JAWS 19.      I heard that Jaws 16  is compatible with Windows 10.   Is it possible that I shut off JAWS by accident?
What keys should I hit to see if JAWS will go back on?
Thanks for any help or any other suggestions.
Sincerely,
Linda