[il-talk] Computer issues.

[Andrew Webb]

Hi Linda,

I'm not sure about the compatibility issues (others on list may know). But as to verifying that you did not inadvertently disable JAWS, if you have not already tried this you can try activating it via the run Windows command, as follows:

- Hold down the windows key plus R, then release;
- Type jaws16 (all lower case, no space between the s and the 1), then hit enter;
- If this works, you should then hear JAWS16 announce itself.

Additionally or alternatively, make sure you didn't accidentally mute your computer.

This often works for me in such situations. Otherwise, not sure what to suggest.

Andrew



-----Original Message-----
From: IL-Talk [mailto:il-talk-bounces at nfbnet.org] On Behalf Of Lin H. via IL-Talk
Sent: Sunday, January 27, 2019 9:30 AM
To: NFB of Illinois Mailing List
Cc: Lin H.
Subject: [il-talk] Computer issues.

Hello everyone,
I am having some issues with a newer Laptop I have.    My husband put JAWS 16 in it, and other programs.    I called F S the other day,  and they upgraded JAWS 16.    Then, I had to call Microsoft to upgrade windows 10, cause the Laptop hasn’t been used since early last year.
After the download and upload of windows 10, which took 6 hours, my JAWS stopped talking.    I called F S and they said JAWS 16 isn’t compatible with Windows 10.  They said I’d have to upgrade to JAWS 19.      I heard that Jaws 16  is compatible with Windows 10.   Is it possible that I shut off JAWS by accident?
What keys should I hit to see if JAWS will go back on?
Thanks for any help or any other suggestions.
Sincerely,
Linda
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