[il-talk] FW: NFB-NEWSLINE Service Interruption Information

[Robert Hansen]

I read this yesterday. I'm glad that they are fixing it because I've had
multiple issues about the same stuff they're talking about in this email.
So the sooner they get it resolved, and I'm sure they will, the better the
service will be. Thanks for putting this out there.

Sincerely
Robert A. Hansen
hansen.robert70 at gmail.com
Robert A. Hansen

On Fri, Jun 14, 2019, 4:48 AM David Meyer via IL-Talk <il-talk at nfbnet.org>
wrote:

>
>
>
>
> From: Scott White [mailto:swhite at nfb.org]
> Sent: Thursday, June 13, 2019 3:26 PM
> To: David Meyer
> Subject: NFB-NEWSLINE Service Interruption Information
>
>
>
> Dear Subscribers,
>
> As many of you know, the NFB-NEWSLINE service has been experiencing some
> stability issues over the last few weeks. Those accessing the service via
> telephone would be the ones experiencing disruptions. This problem caused
> some subscribers to get frequent busy signals, interruption of articles
> being read, articles ceased to read and subsequently disconnected, and
> getting notifications that their local or toll free number was out of
> service. During this time, we attempted several diagnostics and instituted
> some repairs, only to find that they were temporary or did not work as
> intended.
>
> In order to streamline the restoration of the service to the high quality
> our subscribers expect, we will be investing in replacement telephone
> server
> equipment. This new hardware is expected to be installed during the week of
> June 17th. During that time, there will be some configuration and testing
> time required in order to work out any unexpected issues that may arise. If
> there are any planned outages for the phone service, we will make
> announcements to alert subscribers about the time and duration of such
> maintenance windows. We thank you for your patience while we work to
> restore
> the service to its full potential.
>
> National Federation of the Blind | nfb.org | 866-504-7300 |
> nfbnewsline at nfb.org
>
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