[il-talk] I need some advice because of unfair treatment by a paratransit service

[Joshua Hendrickson]

Hi to all.  I don't usually post messages to this group.  I do enjoy
reading what is going on with NFB of Illinois.  However, today I have
encountered a situation that needs your help.  I use a service called
LOTS which stands for Lee Ogle Transportation.  They go in my local
area, and I usually use them to go to lunch.  However, sometimes I use
them to go to Rockford.  I scheduled an appointment for a week from
tomorrow to get some new strings on my guitar as well as go to lunch.
I called lots today to see if I could change the restaurant where I
would be having lunch.  Well, I was asked if I would be having an
escort with me when they would be picking me up.  When I told the
dispatcherI would not be having an escort, but going by myself, I was
told my rides to Rockford would be suspended until I got an escort.
In the past, the driver would come in where I was at and guide me to
the bus.  The driver didn't tell me that he wasn't allowed to leave
the vihickle.  I didn't think anything of it.  I just thought the
driver was being nice.  Its not like I can't walk outside to the
vehicle by myself.  I am so frustrated that lots is making such a big
deal out of this.  I tried to talk to a supervisor and tell them that
I would now come out to the vehicle myself.  However, she said since
it was in my chart, she could do nothing about it.  I tried looking on
lots website to see if there was a number to cantact another
supervisor, but couldn't find one.  There didn't seem to be an email
address I could contact someone at either.
  Thanks for any help.
-- 
Joshua Hendrickson

Joshua Hendrickson