[il-talk] Problem with Schaumburg dial a ride

[Leslie Hamric]

Oh definitely.

Sent from my iPhone

> On May 8, 2019, at 4:29 PM, Denise Avant via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> Hi Leslie,
> I guess what I’m saying is that that may not be true. It may be something the supervisor thinks is true but it is not the case. This is something you should look more closely into.
> 
> 
> Denise R. Avant, President
> National Federation Of The Blind Of Illinois
> 
> Live the life you wantSent from my iPad
> 
>> On May 8, 2019, at 4:24 PM, Leslie Hamric via IL-Talk <il-talk at nfbnet.org> wrote:
>> 
>> Hi Denise. According to the supervisor who I talked with a couple days ago, the driver cannot leave the bus and come get a client at the door do  to  liability concerns. She also said that the driver is not allowed to blow the horn. What then, could be an audio component? I will definitely point some of these things  out.
>> Leslie 
>> 
>> 
>> Sent from my iPhone
>> 
>>> On May 8, 2019, at 2:47 PM, Denise Avant via IL-Talk <il-talk at nfbnet.org> wrote:
>>> 
>>> Hello,
>>> I don't understand the problem with your service. I would think the
>>> regulations are written in such a way as to allow the service to use the
>>> method that fits the rider. For example, I can say that Chicago paratransit
>>> riders have several options: (1) door to door assistance, (2) ring bell or
>>> (3) blow horn. This information is in the rider's permanent comments, and
>>> can b changed by the rider during the certification period.
>>> Many blind and visually impaired people in Chicago request door-to-door
>>> assistance, because of the high volume of traffic on our streets, crowded
>>> shopping centers, many PACE drivers on location at the same time in some
>>> instances, ETC, and they want to be sure they are getting to the right car
>>> and driver. Sometimes a PACE driver will even grab the wrong person because
>>> there are many people waiting for rides. 
>>> The instructions may be changed if one lives on a quieter street. For
>>> example, I know someone in Florida, and the paratransit ride there blows the
>>> horn when they arrive, and she simply goes out to the curb to meet the
>>> driver.
>>> So, at your meeting, you might want to point some of these things out.
>>> 
>>> 
>>> 
>>> Denise R. Avant, Esq.
>>> President,
>>> National Federation of the Blind of Illinois
>>> 773-991-8050
>>> Live the life you want.
>>> 
>>> For more information about NFBI,
>>> Go to www.nfbofillinois.org
>>> 
>>> -----Original Message-----
>>> From: IL-Talk <il-talk-bounces at nfbnet.org> On Behalf Of David Meyer via
>>> IL-Talk
>>> Sent: Wednesday, May 8, 2019 1:53 PM
>>> To: il-talk at nfbnet.org
>>> Cc: David Meyer <datemeyer at mysero.net>
>>> Subject: Re: [il-talk] Problem with Schaumburg dial a ride
>>> 
>>> First of all, I would ask why the driver is not allowed to use the horn when
>>> he/she arrives? If it is only a matter of policy, try to insist that the
>>> policy be changed at your meeting. Secondly, if the bus has a loud speaker,
>>> could they use it to announce your name? If that is not an option, ask that
>>> the driver call you or text you when he/she gets there and have the driver
>>> give you directions to the vehicle. If that does not work, then ask that the
>>> driver leave his/her vehicle to get you. Pace drivers do this all the time.
>>> Why can't it be done with a dial-a-ride vehicle? Just some thoughts.
>>> 
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>> 
>> 
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