[IL-Talk] Job Opening -- Accessibility Program Manager -- The Chicago Lighthouse

[Ray Campbell]

Hi All:

Below, please find a job posting for an Accessible Program Manager position from the Chicago Lighthouse for People Who Are Blind or Visually Impaired.  Please share with others who may be interested.

Thanks,

Ray Campbell

Accessibility Program Manager

STATEMENT OF PURPOSE: The Accessibility Program Manager is responsible for developing and implementing strategies to broaden DAX service offerings, enhance delivery of current services, and grow awareness of DAXs unique position in the industry to ensure a sustainable pipeline of new business. Manager will assist Director and leadership in developing long-term strategic goals for DAX and be accountable for the short-term execution of initiatives leading to long-term objectives. The Program Manager will manage the high-level relationships with clients from initial program introduction and establishment of Scopes of Work to delivery of final deliverables. This role is also responsible for managing and developing the Lead DAX Analyst (Project Manager) and his staff to ensure high-quality deliverables are produced by delivery team. The Accessibility Program Manager will also be an exemplary role model in using innovative and adaptive strategies to assist our DAX (Digital Accessible Experience) Consulting Services clients in making their applications and websites accessible, useable and productive for people with disabilities.
 
RESPONSIBILITY FOR THE WORK OF OTHERS: This position will directly supervise a team of employees.
 
TRAVEL REQUIRED: Less than 5%; metro Chicago and suburbs.
 
SPECIFIC ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO:
	Build trusted client relationships through proactive account management and effective project delivery
	Work with Director to develop proposals, Service Agreements and Scopes of Work with clients including negotiating contracts and setting project budgets.
	Utilize client relationships to establish long-term partnerships centered around accessibility and usability maintenance.
	Enhance current service delivery processes to streamline communication between both internal and external teams and maximize productivity of testing staff.
	Design and develop new training workshops for client teams ranging from IT personnel to executive leaders.
	Develops multimedia presentations for proposal presentations, training workshops and project kickoff meetings.
	Works with Lead DAX Analyst in developing onboarding program and materials for new employees and training materials for employee development.
	Responsible for partnering with HR to develop a recruitment pipeline and establish partnerships with educational organizations that produce high-quality candidates.
	Identifies work issues among new and seasoned personnel and assists Lead DAX Analyst in retraining as needed for improved performance.
	Maintains a high degree of customer service for all support queries and adhere to all service management principles.
	Assists with escalated testing or compliance issues found by testing staff.
	Develops strategic plans with management to market rebranded DAX.
	Works as part of a team to complete large testing and/or auditing projects.
	Reviews final client deliverables and assist in deliverable presentation.
Qualifications
· Bachelor’s degree in Computer Science, Computer Engineering or similar technical discipline;
· 4+ years of relevant work experience in field of digital accessibility required;
· International Association of Accessibility Professionals (IAAP) certification required;
· Ability to manage time effectively and meet deadlines and requirements accordingly;
· Demonstrated objectivity, professionalism, flexibility and maturity;
· Hands on’ approach and a willingness to learn;
· Skills and ability required:
Strong oral and written communication, including documentation; Exceptional interpersonal skills, with a customer service orientation that focuses on rapport-building, listening and questioning skills; Knowledge of applicable accessibility practices and laws.
 
Employee Benefits
BENEFIT PACKAGE UP TO AN ADDITIONAL 25%
OF SALARY INCLUDING:
• 10 days paid vacation
• 12 paid holidays
• 6 sick days accrued over the year, up to 16 days available to be accumulated
• Insurance Eligibility the 1st of the month after 30 days of employment
	Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
• Short/long term disability
• Life insurance – 2x salary
• Employee recognition events
• Company paid pension plan after one year of employment
• Reasonably priced delicious food options on site (except at Glenview location)
• Access to micro-kitchens
 
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.


Jeanette Bonzani, PHR, SHRM-CP
Senior Vice President | Human Resources
Phone: 312.997.3690
Cell: 708.715.6921