[IL-Talk] [EXTERNAL] Suggestions about Using Lyft

Dale, Yusef (USAILN) Yusef.Dale at usdoj.gov
Tue Oct 5 14:35:57 UTC 2021


I have the same issue with Lyft, in particular.  There's no magic solution.  I make it a habit to send them a message through the app, telling them to look for me at the curb with the white cane, etc., hoping/believing that it's translated into his/her native language on his/her end.  I made sure to include my picture when I set up my profile.  I have had the same problem with giving them direction to get precisely to the right place, though I suppose sending a message through the app could work there, too.  Most times, I simply have exited the vehicle frustrated and figured it out myself from there.  

-----Original Message-----
From: IL-Talk <il-talk-bounces at nfbnet.org> On Behalf Of Dan TeVelde via IL-Talk
Sent: Tuesday, October 5, 2021 9:14 AM
To: 'NFB of Illinois Mailing List' <il-talk at nfbnet.org>
Cc: dan.tevelde at comcast.net
Subject: [EXTERNAL] [IL-Talk] Suggestions about Using Lyft

Hi All,

 

I am running into a few issues with drivers. When they pick me up I can't find the car and they don't seem to understand my text messages. Many of the drivers don't speak English so it is hard to tell if they are taking me to the correct address. I use Aira to schedule Lyft but sometimes the connection drops or they can't find the driver either. Someone mentioned using a shortcut in the Lyft app to send a message to the driver notifying them I am blind and that they will need to identify themselves by speaking or honking their horn. Traveling has become a real challenge. I don't usually have a sighted person who can take me on errands and I hate bothering people.

 

Thanks,

Dan

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