[IL-Talk] FW: New Subsidized Rideshare Access for People with Disabilities

Wed Mar 20 12:47:13 UTC 2024

Hello All,

I am sharing the below information with you about Pace’s new rideshare program. Please see below.

From: Ron Brooks <ron.brooks at uzurv.com> 
Sent: Tuesday, March 19, 2024 4:26 PM
To: chicago.president at nfbofillinois.org
Subject: New Subsidized Rideshare Access for People with Disabilities

Greetings Denise,

I am writing to make sure you were aware that Chicago riders have an exciting new transportation program that Pace Suburban Bus just launched. It’s called the Pace Rideshare Access Program or Pace RAP. I am the Senior Director of Policy and Stakeholder Engagement at UZURV, the Adaptive Transportation Network Company (Adaptive TNC), one of the rideshare companies in the program.

Here is the key information to share with your community.

About Pace RAP

Pace RAP subsidizes up to eight pre-scheduled or on-demand trips per day for eligible riders with their choice of participating transportation providers. Each trip costs $2 with the program subsidizing up to an additional $28 – the rider pays the difference for anything above that. For more information about the Pace RAP program, visit  <https://cLS8604.na1.hubspotlinks.com/Ctc/T9+113/cLS8604/VW2F0T1m_1nHW5S3Wwh1Xlcc6W4PtzZh5bTsJGN4-lLgT3qn9gW7lCdLW6lZ3mjW1fKD7L5w4rLyW8k-TWl4b64zKW8rBr-H4bYZ6bW3Pr0xs7yTg7rW7NTpBK64Br4JW1sD_lP4yXHQNW4xxm832jqRn6W3wLBQk5SZrJJW2JbqSZ46g1SqW4XR9mC3_MLkJW7Pv60597tPLLW98MkKV7_sRcrW1VMSKp9h804rW9cS8v-2DrJyDN1MqPW9-nCYZW277zkf628LvZN8TwgXV2FbWVW8JlL2h1yWGQTVbfhg96pH4YRW8CKrqZ20m979W7T_g_w3ys3YSW2V6LKd7gLR6JW5gMg__59qNBBW5dgDKY4lv28sf2S7Zfz04> https://www.pacebus.com/RAP. 

Getting on Board Pace RAP with UZURV

UZURV is the Adaptive Transportation Network Company (Adaptive TNC). “Adaptive” because we are like a traditional rideshare but built from the ground up to meet the specific transportation needs of older adults and people with disabilities. UZURV has been serving as an overflow provider for Pace ADA Paratransit since December of 2022. Our performance has been outstanding, with an on-time performance of 97.4% (within 15 minutes of the scheduled pick-up) and highly satisfied riders.

Registering for UZURV service is quick and easy. To get started, visit the UZURV  <https://cLS8604.na1.hubspotlinks.com/Ctc/T9+113/cLS8604/VW2F0T1m_1nHW5S3Wwh1Xlcc6W4PtzZh5bTsJGN4-lLgT3qn9gW7lCdLW6lZ3lGW7vMbRm1QSQSGW2SBDt78cbYcdW91pFnN1K03t0W12Lq6B8bmVrQV9LGvq7TnQdWV-2CvC1XfqWZW1SncpK3TYddXW7LnrLs8J_ChJW28m1Dx7NKfQ_W44BbWs6Zk658W4K20dm6S1TxMW6JFV2Z5s5bcHW63NvCy3j3Wl_W3SpVTN9fFNlNW5blRKC9f1tpmN6G1cp4K6kvxW6N69JC805sBXW4kBg_d3vj9vzW4TmgBR7MzkNwVwLH5L4yh-z5W8v2gFV5S4-yWW28_qrd2WZvtSW2VHXSK8D2RpvW3qQHc16WYKRwf2m5bBK04> Pace Rap website, or call UZURV at 312-583-7923.

Want more Information about UZURV? I’ve included more information below. But let me know and I’d be happy to answer your questions and share more information about how our service has performed for Pace. 

Best Regards,  

Ron

Ron Brooks

Senior Director

Policy & Stakeholder Engagement

UZURV

 <tel:(602)%20616-1171> (602) 616-1171

 <mailto:ron.brooks at uzurv.com> ron.brooks at uzurv.com

 <https://cLS8604.na1.hubspotlinks.com/Ctc/T9+113/cLS8604/VW2F0T1m_1nHW5S3Wwh1Xlcc6W4PtzZh5bTsJGN4-lLgT3qn9gW7lCdLW6lZ3lpVZcL2c67vRywW3bd32P9jbQ-HW2nWxcm3TZPsXW954nMc3HyZMmV-fs5g8V-XJ7W1cXBtV5JdSWHW3BSR345mJR2_W2P_3hq2FC728W8BLdpd8drbC4W8xWB757jQCqbW5MGDmc3z-7PjW3rJL8j64523MW3kq-Vv5trZP0N8m0xBDH2yH9N7mHcHMtVc_4N4QZ5XVs9B1tW1Zt29K2n3k9fW8Wtnkk7jkd_RN28DbmC9zWd3W3GZc294XskPlW8FYshj1j8ffSW1Gt27f62VmghW8nm22w44CWKqW6vrzx55Bh9dBf4tn6T404> uzurv.com

UZURV Features

Here’s what our Pace RAP riders can expect on each and every ride:

*	Ability to book, monitor and pay for service by phone or with UZURV’s rider app, which has been designed to meet the latest digital accessibility standards.
*	A safe, comfortable ride in a late-model sedan or SUV that meets UZURV’s rigorous maintenance and cleanliness standards.
*	A direct ride with no stops to pick up and drop off other passengers along the way. Over the past five years, UZURV’s average on-time performance (across all programs) is about 98%.
*	Drivers who meet the same background and training requirements as Pace Paratransit drivers. This includes a nationwide criminal background check, ongoing substance abuse testing, and training on the most appropriate ways to assist passengers with disabilities.
*	Courteous and friendly service that begins and ends at the rider’s door, and that includes assistance navigating to and from the vehicle, and help with small packages if needed.
*	Live monitoring of every trip by UZURV’s Customer Service Center, which is available to riders by phone and email during all service hours.
*	A company that is committed to ensuring equal access for people traveling with guide dogs and other service animals every time—no exceptions. You can learn more by checking out our Service Animal Policy here:  <https://cLS8604.na1.hubspotlinks.com/Ctc/T9+113/cLS8604/VW2F0T1m_1nHW5S3Wwh1Xlcc6W4PtzZh5bTsJGN4-lLh83qn9gW7Y8-PT6lZ3nkW7fxM3Y1F8hQ8W3Dj9Ct5y-GT1W4CBs915RBxlnW7VmjQ074RZ48W7nVhvp5h8mR7W8cg7bR3YX2lbN8GzPglL5Dc8W7tP4kt4ftzHjW4C8Wdn69pwG7W2pjz5W2CHhVrW2tg4Zh34KGVNVvsDmj212Sk0W400r7_77XjwLW6rJfvY1tMPlPMt5D1lfb0CNW7kGXFJ4Pvj03W8t9Jw47JH1_NW6jDrTQ2bQ5_3W55FqQB3LhWQGW57bdmZ7M-gP1W41f6xP1yqtwGW2r4N312XGn8_W8nVChc3kf2sZW3vtTBj2G0s8GN8S0LVZVGvScW4dJ0CY1ZDsfFf5v3Bb004> https://uzurv.com/service-animal-policy/.

Recent Rider Testimonials:

January 30th, 2024 – “Rider would like to commend her UZURV drivers for this day. The day was very icy and dangerous and both drivers assisted the rider to and from the vehicle. They both asked the rider if she needed assistance. Both drivers were very helpful and guided the rider to the door. "

February 13th, 2024 – “Truly a wonderful professional gentleman Maurice who picked me up early. A pleasant drive here to church. Thank UZURV for having Maurice on board. God bless you!"

March 4, 2024 – “Pace rider called to say, that, “I am ’in love’ with the UZURV service.  This was my first trip with them and I was thoroughly impressed.”

UZURV, One Monument Ave. Building, 413 Stuart Circle, Suite 100, Richmond, Virginia 23220 

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