[Job-Discussions] working in customer service

Thu Sep 24 14:31:22 UTC 2020

I think advocacy and the one for college students and accommodations are the
two on there.

-----Original Message-----
From: Job-Discussions [mailto:job-discussions-bounces at nfbnet.org] On Behalf
Of Chris Nestrud via Job-Discussions
Sent: Thursday, September 24, 2020 10:25 AM
To: Job Discussions internet Mailing List <job-discussions at nfbnet.org>
Cc: Chris Nestrud <ccn at chrisnestrud.com>
Subject: Re: [Job-Discussions] working in customer service

Dick,

Is this entire toolkit for people facing these types of problems available
on https://employment.nfb.org? I looked but did not immediately find it
there. I'd think it would be a useful resource that should not be hidden
away.

Chris

On Thu, Sep 24, 2020 at 08:27:23AM -0500, Dick Davis via Job-Discussions
wrote:
> Chad,
> You should contact Valerie Yingling of the NFB legal office at 
> vyingling at nfb.org.  The NFB has an entire toolkit for people facing 
> this type of employment problem.  She can advise you on how best to
proceed.
> Don't wait until the relationship is broken and try to pick up the pieces.
> Dick Davis
> 
> -----Original Message-----
> From: Job-Discussions <job-discussions-bounces at nfbnet.org> On Behalf 
> Of Chad Nelson via Job-Discussions
> Sent: Thursday, September 24, 2020 5:42 AM
> To: Job Discussions internet Mailing List <job-discussions at nfbnet.org>
> Cc: Chad Nelson <chad.mnelson.1971 at gmail.com>
> Subject: Re: [Job-Discussions] working in customer service
> 
> I use Aira for personal things but not for my job because of HIPAA 
> laws. I work with colorguard and exact sciences laboratories in 
> customer service and over 50% of the systems are in accessible with 
> jaws. The epic system we use is the same, I went from doing 100% of my 
> job independently to one piece of my job for over a year now. I have 
> tried over and over unsuccessfully to advocate for accessible 
> platforms, anaccessibility team that would focus on making sure things 
> are accessible to disabled employees, and also have offered to test 
> and remediate issues with systems that are being developed and I was 
> told that I would be allowed to test it when it???s done. This is 
> unacceptable because as those of you who are in the field of Webb 
> accessibility testing, testing and remediation Hass to be done in the 
> beginning stages of development and  ongoing. The upper management 
> team with the exception of my supervisor just ignores me and does 
> whatever they feel like doing. I was told that I cannot! Contact the 
> CEO, which I am very seriously considering doing anyway. I think Kevin
would be appalled to find out that my job is severely limited.
> 
> Sent from my US cellular iPhone SE.
> 
> > On Sep 24, 2020, at 12:31 AM, Justin Williams via Job-Discussions 
> > <job-discussions at nfbnet.org> wrote:
> >
> > ???For me, AIRA is also a go to.
> >
> > Thanks,
> >
> > Justin
> >
> >
> > -----Original Message-----
> > From: Job-Discussions [mailto:job-discussions-bounces at nfbnet.org] On 
> > Behalf Of Asanda Pavlacka via Job-Discussions
> > Sent: Wednesday, September 23, 2020 6:55 PM
> > To: Job Discussions internet Mailing List 
> > <job-discussions at nfbnet.org>
> > Cc: Asanda Pavlacka <asandapav at gmail.com>; Rachel Becker 
> > <rlbecker304 at gmail.com>
> > Subject: Re: [Job-Discussions] working in customer service
> >
> > for me, aIra is my go to for visual interpretation on the job. Small 
> > tasks like understanding what the screenshot is about becomes pretty 
> > simple with those agents right in my back pocket.
> >
> > Sent from my iPhone
> >
> >> On Sep 23, 2020, at 1:50 PM, Rachel Becker via Job-Discussions 
> >> <job-discussions at nfbnet.org> wrote:
> >>
> >> ???Hi All,
> >> I got a job working in customer service for a publishing company. I 
> >> would like to hear from others working in this field. What 
> >> accessibility challenges have you run into? What did you do if the 
> >> training uses screenshots or other visual information?
> >> Rachel
> >>
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> >> v
> >> %40gmail.com
> >
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> >
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