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--></style></head><body lang="EN-US" link="blue" vlink="purple"><div class="WordSection1"><p class="MsoNormal">Dear List Members,</p><p class="MsoNormal">It appears I was premature in my enthusiasm, however, Valerie provided some information that they are working on. Please contact her if you find yourself in a position where your employer puts your job in jeopardy because of their unwillingness to work with you on access. <a href="mailto:vyingling@nfb.org">vyingling@nfb.org</a>. </p><p class="MsoNormal">Dick Davis </p><p class="MsoNormal"> </p><div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b>From:</b> Yingling, Valerie <<a href="mailto:Vyingling@nfb.org">Vyingling@nfb.org</a>> <br><b>Sent:</b> Thursday, September 24, 2020 5:35 PM<br><b>To:</b> Dick Davis <<a href="mailto:ddavis@blindinc.org">ddavis@blindinc.org</a>><br><b>Subject:</b> RE: [Job-Discussions] working in customer service</p></div></div><p class="MsoNormal"> </p><p class="MsoNormal">Hi Dick,<br><br>The employment toolkit is not finished or published. We announced during the convention workshop that it would be "coming soon!" Much of the information will be sourced from <a href="https://www.eeoc.gov/laws/guidance/enforcement-guidance-reasonable-accommodation-and-undue-hardship-under-ada" target="_blank">https://www.eeoc.gov/laws/guidance/enforcement-guidance-reasonable-accommodation-and-undue-hardship-under-ada</a>.<br><br>Best,<br>Valerie<br><br><br><br>-----Original Message-----<br>From: Dick Davis <<a href="mailto:ddavis@blindinc.org">ddavis@blindinc.org</a>> <br>Sent: Thursday, September 24, 2020 3:44 PM<br>To: Job Discussions internet Mailing List <<a href="mailto:job-discussions@nfbnet.org">job-discussions@nfbnet.org</a>><br>Cc: Yingling, Valerie <<a href="mailto:Vyingling@nfb.org">Vyingling@nfb.org</a>><br>Subject: RE: [Job-Discussions] working in customer service<br><br>Hi Guys,<br>I cannot find it myself. I am asking Valerie to help us find it. I agree that we need to find a way to make things like this more visible.<br>Best,<br>Dick Davis<br><br><br>-----Original Message-----<br>From: Job-Discussions <<a href="mailto:job-discussions-bounces@nfbnet.org">job-discussions-bounces@nfbnet.org</a>> On Behalf Of Justin Williams via Job-Discussions<br>Sent: Thursday, September 24, 2020 9:31 AM<br>To: 'Job Discussions internet Mailing List' <<a href="mailto:job-discussions@nfbnet.org">job-discussions@nfbnet.org</a>><br>Cc: Justin Williams <<a href="mailto:justin.williams2@gmail.com">justin.williams2@gmail.com</a>><br>Subject: Re: [Job-Discussions] working in customer service<br><br>I think advocacy and the one for college students and accommodations are the two on there.<br><br><br>-----Original Message-----<br>From: Job-Discussions [<a href="mailto:job-discussions-bounces@nfbnet.org">mailto:job-discussions-bounces@nfbnet.org</a>] On Behalf Of Chris Nestrud via Job-Discussions<br>Sent: Thursday, September 24, 2020 10:25 AM<br>To: Job Discussions internet Mailing List <<a href="mailto:job-discussions@nfbnet.org">job-discussions@nfbnet.org</a>><br>Cc: Chris Nestrud <<a href="mailto:ccn@chrisnestrud.com">ccn@chrisnestrud.com</a>><br>Subject: Re: [Job-Discussions] working in customer service<br><br>Dick,<br><br>Is this entire toolkit for people facing these types of problems available on <a href="https://employment.nfb.org?" target="_blank">https://employment.nfb.org?</a> I looked but did not immediately find it there. I'd think it would be a useful resource that should not be hidden away.<br><br>Chris<br><br>On Thu, Sep 24, 2020 at 08:27:23AM -0500, Dick Davis via Job-Discussions<br>wrote:<br>> Chad,<br>> You should contact Valerie Yingling of the NFB legal office at <br>> <a href="mailto:vyingling@nfb.org">vyingling@nfb.org</a>. The NFB has an entire toolkit for people facing <br>> this type of employment problem. She can advise you on how best to<br>proceed.<br>> Don't wait until the relationship is broken and try to pick up the<br>pieces.<br>> Dick Davis<br>><br>> -----Original Message-----<br>> From: Job-Discussions <<a href="mailto:job-discussions-bounces@nfbnet.org">job-discussions-bounces@nfbnet.org</a>> On Behalf <br>> Of Chad Nelson via Job-Discussions<br>> Sent: Thursday, September 24, 2020 5:42 AM<br>> To: Job Discussions internet Mailing List <<a href="mailto:job-discussions@nfbnet.org">job-discussions@nfbnet.org</a>><br>> Cc: Chad Nelson <<a href="mailto:chad.mnelson.1971@gmail.com">chad.mnelson.1971@gmail.com</a>><br>> Subject: Re: [Job-Discussions] working in customer service<br>><br>> I use Aira for personal things but not for my job because of HIPAA <br>> laws. I work with colorguard and exact sciences laboratories in <br>> customer service and over 50% of the systems are in accessible with <br>> jaws. The epic system we use is the same, I went from doing 100% of my <br>> job independently to one piece of my job for over a year now. I have <br>> tried over and over unsuccessfully to advocate for accessible <br>> platforms, anaccessibility team that would focus on making sure things <br>> are accessible to disabled employees, and also have offered to test <br>> and remediate issues with systems that are being developed and I was <br>> told that I would be allowed to test it when it???s done. This is <br>> unacceptable because as those of you who are in the field of Webb <br>> accessibility testing, testing and remediation Hass to be done in the <br>> beginning stages of development and ongoing. The upper management <br>> team with the exception of my supervisor just ignores me and does <br>> whatever they feel like doing. I was told that I cannot! Contact the <br>> CEO, which I am very seriously considering doing anyway. I think Kevin<br>would be appalled to find out that my job is severely limited.<br>><br>> Sent from my US cellular iPhone SE.<br>><br>> > On Sep 24, 2020, at 12:31 AM, Justin Williams via Job-Discussions <br>> > <<a href="mailto:job-discussions@nfbnet.org">job-discussions@nfbnet.org</a>> wrote:<br>> ><br>> > ???For me, AIRA is also a go to.<br>> ><br>> > Thanks,<br>> ><br>> > Justin<br>> ><br>> ><br>> > -----Original Message-----<br>> > From: Job-Discussions [<a href="mailto:job-discussions-bounces@nfbnet.org">mailto:job-discussions-bounces@nfbnet.org</a>] On <br>> > Behalf Of Asanda Pavlacka via Job-Discussions<br>> > Sent: Wednesday, September 23, 2020 6:55 PM<br>> > To: Job Discussions internet Mailing List <br>> > <<a href="mailto:job-discussions@nfbnet.org">job-discussions@nfbnet.org</a>><br>> > Cc: Asanda Pavlacka <<a href="mailto:asandapav@gmail.com">asandapav@gmail.com</a>>; Rachel Becker <br>> > <<a href="mailto:rlbecker304@gmail.com">rlbecker304@gmail.com</a>><br>> > Subject: Re: [Job-Discussions] working in customer service<br>> ><br>> > for me, aIra is my go to for visual interpretation on the job. Small <br>> > tasks like understanding what the screenshot is about becomes pretty <br>> > simple with those agents right in my back pocket.<br>> ><br>> > Sent from my iPhone<br>> ><br>> >> On Sep 23, 2020, at 1:50 PM, Rachel Becker via Job-Discussions <br>> >> <<a href="mailto:job-discussions@nfbnet.org">job-discussions@nfbnet.org</a>> wrote:<br>> >><br>> >> ???Hi All,<br>> >> I got a job working in customer service for a publishing company. I <br>> >> would like to hear from others working in this field. What <br>> >> accessibility challenges have you run into? What did you do if the <br>> >> training uses screenshots or other visual information?<br>> >> Rachel<br>> >><br>> >> _______________________________________________<br>> >> Job-Discussions mailing list<br>> >> <a href="mailto:Job-Discussions@nfbnet.org">Job-Discussions@nfbnet.org</a><br>> >> <a href="http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org</a><br>> >> <a href="http://et.org">et.org</a> To unsubscribe, change your list options or get your account <br>> >> info for<br>> >> Job-Discussions:<br>> >> <a href="http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/asanda" target="_blank">http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/asanda</a><br>> >> <a href="http://et.org">et.org</a><br>> >> pa<br>> >> v<br>> >> %<a href="http://40gmail.com">40gmail.com</a><br>> ><br>> > _______________________________________________<br>> > Job-Discussions mailing list<br>> > <a href="mailto:Job-Discussions@nfbnet.org">Job-Discussions@nfbnet.org</a><br>> > <a href="http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org</a><br>> > <a href="http://t.org">t.org</a> To unsubscribe, change your list options or get your account <br>> > info for<br>> > Job-Discussions:<br>> > <a href="http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/justin" target="_blank">http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/justin</a>.<br>> > wi<br>> > lliams2%<a href="http://40gmail.com">40gmail.com</a><br>> ><br>> ><br>> > _______________________________________________<br>> > Job-Discussions mailing list<br>> > <a href="mailto:Job-Discussions@nfbnet.org">Job-Discussions@nfbnet.org</a><br>> > <a href="http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org</a><br>> > <a href="http://t.org">t.org</a> To unsubscribe, change your list options or get your account <br>> > info for<br>> > Job-Discussions:<br>> > <a href="http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/chad.mn" target="_blank">http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/chad.mn</a><br>> > <a href="http://t.org">t.org</a><br>> > el<br>> > son.1971%<a href="http://40gmail.com">40gmail.com</a><br>><br>> _______________________________________________<br>> Job-Discussions mailing list<br>> <a href="mailto:Job-Discussions@nfbnet.org">Job-Discussions@nfbnet.org</a><br>> <a href="http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org</a>.<br>> org To unsubscribe, change your list options or get your account info <br>> for<br>> Job-Discussions:<br>> <a href="http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/ddavis@" target="_blank">http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/ddavis@</a>.<br>> org<br>> <a href="http://blindinc.org">blindinc.org</a><br>><br>> _______________________________________________<br>> Job-Discussions mailing list<br>> <a href="mailto:Job-Discussions@nfbnet.org">Job-Discussions@nfbnet.org</a><br>> <a href="http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org</a>.<br>> org To unsubscribe, change your list options or get your account info <br>> for<br>Job-Discussions:<br>> <a href="http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/ccn@chr" target="_blank">http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/ccn@chr</a>.<br>> org<br>> <a href="http://isnestrud.com">isnestrud.com</a><br><br>_______________________________________________<br>Job-Discussions mailing list<br><a href="mailto:Job-Discussions@nfbnet.org">Job-Discussions@nfbnet.org</a><br><a href="http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org</a><br>To unsubscribe, change your list options or get your account info for<br>Job-Discussions:<br><a href="http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/justin.willia" target="_blank">http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/justin.willia</a><br>ms<br>2%<a href="http://40gmail.com">40gmail.com</a><br><br><br>_______________________________________________<br>Job-Discussions mailing list<br><a href="mailto:Job-Discussions@nfbnet.org">Job-Discussions@nfbnet.org</a><br><a href="http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org" target="_blank">http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org</a><br>To unsubscribe, change your list options or get your account info for<br>Job-Discussions:<br><a href="http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/ddavis@blin" target="_blank">http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/ddavis@blin</a><br><a href="http://dinc.org">dinc.org</a></p></div></body></html>