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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#467886" vlink="#96607D" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:13.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:13.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:13.0pt;font-family:"Arial",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none'> Ryan Ward <<a href="mailto:rward@aph.org">rward@aph.org</a>> <br><b>Sent:</b> Tuesday, September 17, 2024 12:31 PM<br><b>Subject:</b> Position Opening - Director of Customer Experience<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p align=center style='text-align:center;background:white'><b><span style='color:#333333'><img border=0 width=76 height=114 style='width:.7916in;height:1.1916in' id="Picture_x0020_2" src="cid:image004.jpg@01DB0916.A6C0DF30" alt="A black circle with the letters A, P, and H within the circle in white. Below the circle are the words American Printing House with three colored boxes next to the E in House."></span></b><strong><span style='font-family:"Aptos",sans-serif;color:#333333'><o:p></o:p></span></strong></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><span style='color:black;letter-spacing:.1pt;background:white'>We know that access to the right tools and information at the right time can change lives. At APH, our job is to break down barriers and empower students, families, adults, and educators, creating a future that belongs to everyone.</span><span style='letter-spacing:.1pt;background:white'><o:p></o:p></span></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><span style='letter-spacing:.1pt;background:white'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><span style='color:black;letter-spacing:.1pt;background:white'>Located in Louisville KY, we manufacture and distribute products and services for people who are blind or low vision, including braille large type books and educational aids.</span><span style='letter-spacing:.1pt;background:white'><o:p></o:p></span></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><span style='color:black;letter-spacing:.1pt;background:white'>We’re not just looking forward to an accessible future-we’re making it happen every day. And, with the latest technology, we think the future has never been brighter for people who are blind or have vision loss. Come join us.</span><span style='letter-spacing:.1pt;background:white'><o:p></o:p></span></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><span style='letter-spacing:.1pt;background:white'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'>“<i>We embrace and value access, belonging, inclusion, diversity, and equity. Women and Minorities, along with Veterans and others who are members of a protected class, or who may need a workplace accommodation, are encouraged to apply.”</i> <span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;line-height:13.0pt;mso-line-height-rule:exactly'><o:p> </o:p></p><div style='border:solid windowtext 1.0pt;padding:0in 4.0pt 14.0pt 4.0pt'><h1 style='line-height:13.0pt;mso-line-height-rule:exactly;background:#DFDFDF'><span style='font-size:12.0pt;font-family:"Aptos",sans-serif'><o:p> </o:p></span></h1><h1 style='line-height:13.0pt;mso-line-height-rule:exactly;background:#DFDFDF'><span style='font-size:17.0pt;font-family:"Aptos",sans-serif;color:black'>Director of Customer Experience</span><span style='font-size:17.0pt;font-family:"Aptos",sans-serif'><o:p></o:p></span></h1></div><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><o:p> </o:p></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'>This role is responsible for managing an information and referral service; coordinate incoming communication channels including web, email, and phone tree; and maintain various technology platforms supporting order entry, customer relations management, and e-commerce.<o:p></o:p></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><o:p> </o:p></p><p class=MsoNormal style='text-align:justify;line-height:13.0pt;mso-line-height-rule:exactly'><b><span style='font-size:14.0pt'>Location:<o:p></o:p></span></b></p><p class=yiv0246336128msolistparagraph style='margin:0in'><span style='font-family:"Aptos",sans-serif'>This position is based in Louisville, Kentucky and allows for a hybrid work schedule.<o:p></o:p></span></p><p class=yiv0246336128msolistparagraph style='margin:0in'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div style='border:solid windowtext 1.0pt;padding:0in 4.0pt 14.0pt 4.0pt'><h1 style='line-height:13.0pt;mso-line-height-rule:exactly;background:#DFDFDF'><span style='font-size:17.0pt;font-family:"Aptos",sans-serif'><o:p> </o:p></span></h1><h1 style='line-height:13.0pt;mso-line-height-rule:exactly;background:#DFDFDF'><span style='font-size:17.0pt;font-family:"Aptos",sans-serif;color:black'>Compensation and Benefits</span><span style='font-size:17.0pt;font-family:"Aptos",sans-serif'><o:p></o:p></span></h1></div><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoBodyText align=center style='text-align:center;line-height:13.0pt;mso-line-height-rule:exactly'><span style='font-family:"Aptos",sans-serif'>$87,300.00 – $111,000.00 | Salary is negotiable depending on experience.<o:p></o:p></span></p><p class=MsoBodyText style='line-height:13.0pt;mso-line-height-rule:exactly'><span style='font-family:"Aptos",sans-serif'><o:p> </o:p></span></p><p class=ignore-global-css style='margin:0in;text-align:justify;line-height:13.0pt;mso-line-height-rule:exactly;background:white'><span class=ignore-global-css1><b><span style='font-size:14.0pt;font-family:"Aptos",sans-serif;color:black'>Benefits:</span></b></span><b><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></b></p><ul style='margin-top:0in' type=disc><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>Health Insurance covered at 80% for employees – plans include family planning benefits</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>HSA Plan and FSA Plan – both include company contribution!</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>Competitive Dental and Vision Plans</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>Health and Well-being initiatives</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>4 weeks PTO</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>11 Paid Holidays</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>401(k) Plans with company match and immediate vesting</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>Company provided Short Term Disability</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>Basic Life Insurance at no cost to employees</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>Voluntary Life Insurance with Accidental Death and Disability</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>Educational Assistance and Professional Development Opportunities</span></span><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>Optional Hybrid Work Schedule for approved positions only</span><o:p></o:p></span></li><li class=ignore-global-css style='margin-top:0in;margin-bottom:0in;margin-bottom:0in;margin-top:0in;mso-margin-bottom-alt:5.0pt;mso-margin-top-alt:5.0pt;mso-add-space:auto;line-height:115%;mso-list:l2 level1 lfo1;background:white'><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif;color:black'>Public Service Loan Forgiveness Employer</span></span><span class=ignore-global-css1><span style='font-family:"Aptos",sans-serif'><o:p></o:p></span></span></li></ul><p class=ignore-global-css style='margin:0in;mso-add-space:auto;line-height:115%;background:white'><o:p> </o:p></p><div style='border:solid windowtext 1.0pt;padding:0in 4.0pt 14.0pt 4.0pt'><h1 style='line-height:13.0pt;mso-line-height-rule:exactly;background:#DFDFDF'><span style='font-size:17.0pt;font-family:"Aptos",sans-serif'><o:p> </o:p></span></h1><h1 style='line-height:13.0pt;mso-line-height-rule:exactly;background:#DFDFDF'><span style='font-size:17.0pt;font-family:"Aptos",sans-serif;color:black'>Essential Duties and Tasks</span><span style='font-size:17.0pt;font-family:"Aptos",sans-serif'><o:p></o:p></span></h1></div><p class=MsoListParagraphCxSpFirst style='line-height:13.0pt;mso-line-height-rule:exactly'><span style='font-size:12.0pt'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoListParagraphCxSpMiddle style='margin-top:.4pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2'><span style='font-size:12.0pt;line-height:105%'>Develop and execute a department strategy that leads to policies and procedures for operations. Map out the customer journey and identify customer touch points as part of process definition. Develop processes for recording customer interactions, protecting customer privacy, and securing customer data.<o:p></o:p></span></li><li class=MsoListParagraphCxSpMiddle style='margin-top:.4pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2'><span style='font-size:12.0pt;line-height:105%'>Share lessons learned with the organization to improve products, services, and communications. <o:p></o:p></span></li><li class=MsoListParagraphCxSpMiddle style='margin-top:.4pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2'><span style='font-size:12.0pt;line-height:105%'>Serve as a liaison between departments when product quality or other issues are raised by customers and act as the point “problem solver” for complicated customer issues that involve multiple departments.<o:p></o:p></span></li><li class=MsoListParagraphCxSpMiddle style='margin-top:.4pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2'><span style='font-size:12.0pt;line-height:105%'>Manage a team of 5–10 direct reports made up of support reps and experienced technical support specialists. Carry out various department administrative responsibilities, including budgeting and timekeeping. Assure that staff are meeting defined objectives and professional development goals.<o:p></o:p></span></li><li class=MsoListParagraphCxSpMiddle style='margin-top:.4pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2'><span style='font-size:12.0pt;line-height:105%'>Plan and execute a customer experience coaching and training strategy within the department and across the organization.<o:p></o:p></span></li><li class=MsoListParagraphCxSpMiddle style='margin-top:.4pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2'><span style='font-size:12.0pt;line-height:105%'>Select and implement an accessible Customer Relationship Management (CRM) system to identify customer trends and issues, provide enhancements and efficiencies to current procedures, improve the customer experience, and promote additional sales opportunities. Move paper record keeping system into digital CRM process.<o:p></o:p></span></li><li class=MsoListParagraphCxSpMiddle style='margin-top:.4pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2'><span style='font-size:12.0pt;line-height:105%'>Work with the APH Computer Technology department on the maintenance and management of APH’s Enterprise Resource Planning (ERP) database Syspro, and APH’s e-commerce solution (Woo Commerce), including training, testing, order entry, maintenance of customer master, reporting, month-end reports, year-end processing, and database clean-up. <o:p></o:p></span></li><li class=MsoListParagraphCxSpMiddle style='margin-top:.4pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2'><span style='font-size:12.0pt;line-height:105%'>Work with the sales and marketing teams to create customer interactions that maximize sales, promote the APH brand of inclusivity and accessibility, and educate customers about our products, services, and the values of education equity.<o:p></o:p></span></li><li class=MsoListParagraphCxSpMiddle style='margin-top:.4pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2'><span style='font-size:12.0pt;line-height:105%'>Advocate for the highest accessibility standards in all communications from APH internally and externally.<o:p></o:p></span></li><li class=MsoListParagraphCxSpMiddle style='margin-top:.4pt;margin-left:0in;mso-add-space:auto;mso-list:l0 level1 lfo2'><span style='font-size:12.0pt;line-height:105%'>Complete other duties as assigned.<o:p></o:p></span></li></ul><p class=MsoListParagraphCxSpLast style='mso-margin-top-alt:.4pt;margin-right:0in;margin-bottom:8.0pt;margin-left:.25in;mso-add-space:auto;text-align:justify;line-height:13.0pt;mso-line-height-rule:exactly'><span style='font-size:12.0pt'><o:p> </o:p></span></p><div style='border:solid windowtext 1.0pt;padding:0in 4.0pt 14.0pt 4.0pt'><h1 style='line-height:13.0pt;mso-line-height-rule:exactly;background:#DFDFDF'><span style='font-size:17.0pt;font-family:"Aptos",sans-serif'><o:p> </o:p></span></h1><h1 style='line-height:13.0pt;mso-line-height-rule:exactly;background:#DFDFDF'><span style='font-size:17.0pt;font-family:"Aptos",sans-serif;color:black'>Minimum Qualifications – Experience – Training</span><span style='font-size:17.0pt;font-family:"Aptos",sans-serif'><o:p></o:p></span></h1></div><p class=MsoListParagraphCxSpFirst style='margin-bottom:0in;mso-add-space:auto;line-height:13.0pt;mso-line-height-rule:exactly'><span style='font-size:12.0pt'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoListParagraphCxSpMiddle style='margin-bottom:0in;margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo3'><span style='font-size:12.0pt;line-height:105%'>Bachelor’s degree in Business, Communications, Technology, or a related field.<o:p></o:p></span></li><li class=MsoListParagraphCxSpLast style='margin-bottom:0in;margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo3'><span style='font-size:12.0pt;line-height:105%'>3+ years’ experience in a customer support role.<o:p></o:p></span></li></ul><p class=MsoNormal style='text-align:justify;line-height:13.0pt;mso-line-height-rule:exactly'><o:p> </o:p></p><p class=MsoNormal style='text-align:justify;line-height:13.0pt;mso-line-height-rule:exactly'>A combination of education, training, and experience may be substituted when competency in the role is demonstrated. <a name="_Hlk173942790">Reasonable accommodation may be provided for those who are able to perform the essential duties of the job.</a><o:p></o:p></p><p class=MsoNormal style='text-align:justify;line-height:13.0pt;mso-line-height-rule:exactly'><o:p> </o:p></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><b><span style='font-size:14.0pt'>Specialized Skills and Knowledge:<o:p></o:p></span></b></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='text-align:justify;line-height:115%;mso-list:l3 level1 lfo4'>Demonstrated experience with and an understanding of the selection and implementation of technology solutions in a call center/ sales environment.<o:p></o:p></li><li class=MsoNormal style='text-align:justify;line-height:115%;mso-list:l3 level1 lfo4'>Strong written and oral communication skills.<o:p></o:p></li><li class=MsoNormal style='text-align:justify;line-height:115%;mso-list:l3 level1 lfo4'>Experience with e-commerce technology platforms (WooCommerce); Customer Relations Management (CRM) platforms (Salesforce); and Microsoft Office.<o:p></o:p></li><li class=MsoNormal style='text-align:justify;line-height:115%;mso-list:l3 level1 lfo4'>An entrepreneurial background for building successful systems and teams for new efforts and enterprises. <o:p></o:p></li><li class=MsoNormal style='text-align:justify;line-height:115%;mso-list:l3 level1 lfo4'>Preferred education and experience: Experience with blindness, low vision, disabilities, or nonprofits; Bilingual skills.<o:p></o:p></li></ul><p class=MsoNormal style='text-align:justify;line-height:13.0pt;mso-line-height-rule:exactly'><o:p> </o:p></p><div style='border:solid windowtext 1.0pt;padding:0in 4.0pt 14.0pt 4.0pt'><h1 style='line-height:13.0pt;mso-line-height-rule:exactly;background:#DFDFDF'><span style='font-size:17.0pt;font-family:"Aptos",sans-serif'><o:p> </o:p></span></h1><h1 style='line-height:13.0pt;mso-line-height-rule:exactly;background:#DFDFDF'><span style='font-size:17.0pt;font-family:"Aptos",sans-serif;color:black'>How to Apply</span><span style='font-size:17.0pt;font-family:"Aptos",sans-serif'><o:p></o:p></span></h1></div><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><b><span style='letter-spacing:-.15pt'><o:p> </o:p></span></b></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><b><span style='letter-spacing:-.15pt'>Internal Candidates:</span></b><span style='letter-spacing:-.15pt'> APH employees may apply for open positions after completing six (6) months of active service in their current position in a satisfactory manner and notifying your immediate supervisor.<o:p></o:p></span></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><span style='letter-spacing:-.15pt'><o:p> </o:p></span></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><span style='letter-spacing:-.15pt'>Login to Paycom, click on “Job Opportunities” under “Company Information”, and scroll to find the position. If you have trouble accessing the application through Paycom, please contact Ryan Ward at<span style='color:black'> </span></span><a href="mailto:rward@aph.org"><span style='letter-spacing:-.15pt'>rward@aph.org</span></a><span style='color:black;letter-spacing:-.15pt'>.<o:p></o:p></span></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><b><span style='letter-spacing:-.15pt'><o:p> </o:p></span></b></p><p class=MsoNormal style='line-height:13.0pt;mso-line-height-rule:exactly'><b><span style='letter-spacing:-.15pt'>External Candidates:</span></b><span style='letter-spacing:-.15pt'> </span><a href="https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=156851&clientkey=37466F7380F198CC901A032728F0ABA7"><span style='letter-spacing:-.15pt'>Apply here</span></a><span style='letter-spacing:-.15pt'>.<o:p></o:p></span></p><div style='border:solid windowtext 1.0pt;padding:1.0pt 4.0pt 1.0pt 4.0pt'><p class=MsoNormal align=center style='mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in;text-align:center;line-height:13.0pt;mso-line-height-rule:exactly'><b>APH IS A DRUG FREE WORKPLACE. An offer of employment is conditioned upon successfully passing a drug screening test.</b><o:p></o:p></p></div><p class=MsoNormal><span style='font-size:13.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:13.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:13.0pt'>Sincerely,</span><span style='font-size:13.0pt;mso-ligatures:none'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:13.0pt'><o:p> </o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse'><tr style='height:.7in'><td width=118 style='width:88.55pt;border:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:.7in'><p class=MsoNormal align=center style='text-align:center;text-autospace:none'><b><sub><span style='font-size:13.0pt;font-family:"Arial",sans-serif;color:black'></span></sub></b><b><sub><span style='font-size:13.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:none'><img border=0 width=95 height=114 style='width:.9916in;height:1.1916in' id="Picture_x0020_1" src="cid:image003.jpg@01DB0914.F2FA2FC0" alt="APH logo with 3 colored squares"></span></sub></b><b><sub><span style='font-size:13.0pt;font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></sub></b></p></td><td width=506 style='width:379.45pt;padding:0in 5.4pt 0in 5.4pt;height:.7in'><p class=MsoNormal style='text-autospace:none'><b><span style='font-size:13.0pt;color:black'>Ryan J. Ward, SHRM-CP</span></b><span style='font-size:13.0pt'> (he/him/his) </span><a href="https://medium.com/gender-inclusivit/why-i-put-pronouns-on-my-email-signature-and-linkedin-profile-and-you-should-too-d3dc942c8743#id_token=eyJhbGciOiJSUzI1NiIsImtpZCI6ImQwMWMxYWJlMjQ5MjY5ZjcyZWY3Y2EyNjEzYTg2YzlmMDVlNTk1NjciLCJ0eXAiOiJKV1QifQ.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.dkfpNl3DefVXAoVvxYm1GH-HsMQPSmxJSIhyc94sQLk5ApU5ItaDBkjALrjuhxmshosVwHvah91HPc0uGmM1EwCF2rdKS7e_QOWFduKVx397GFQLYAxKiu_6E9B2NC4nqwYmHE2K6Z-pP5LPxoryzt4GhXUxC422Xvay-Caq4_RPS-BGh2ToahtQD1k0jVbw8cVF7OxDl4rCBuDXHxXb8qA48_gRMop26JNtuvZprcbE-YrWzbBL7XePrtRDyAEGlChgQ_zQYzwnFBLIRXw-XSpTgmRhFLuwzr8uvFVMg8oZS6Tr7DOJoE-LzOZ1KWJEqsoI21Suwq4Ssg8a5HgXYQ"><span style='color:blue'>Why I List My Pronouns</span></a><span style='font-size:13.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p class=MsoNormal style='margin-left:.85pt;mso-add-space:auto;text-indent:-.85pt;text-autospace:none'><i><span style='font-size:13.0pt;color:black'>HR Administrator<o:p></o:p></span></i></p><p class=MsoNormal style='margin-left:.85pt;mso-add-space:auto;text-indent:-.85pt;text-autospace:none'><span style='font-size:13.0pt;color:black'>American Printing House for the Blind<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.85pt;mso-add-space:auto;text-indent:-.85pt;text-autospace:none'><span style='font-size:13.0pt;color:black'>502.515.9141 • 502.899.2237 (fax)<i><o:p></o:p></i></span></p><p class=MsoNormal style='margin-left:.85pt;mso-add-space:auto;text-indent:-.85pt;text-autospace:none'><span style='font-size:13.0pt;color:black'>1839 Frankfort Avenue • Louisville, KY 40206<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.85pt;mso-add-space:auto;text-indent:-.85pt;text-autospace:none'><span style='font-size:13.0pt'><a href="mailto:rward@aph.org"><span style='color:blue'>rward@aph.org</span></a> <span style='color:black'>• <a href="http://aph.org/"><span style='color:blue'>aph.org</span></a> • </span><a href="https://aphmuseum.org/"><span style='color:blue'>aphmuseum.org</span></a></span><span style='font-size:13.0pt;font-family:"Arial",sans-serif;color:black'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>