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<h3><b>April 14, 2025</b></h3><br>
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<h2><b>New Jobs</b></h2><br>
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<a href="https://links-2.govdelivery.com/CL0/https:%2F%2Fcareers.mn.gov%2Fpsp%2Fmnjob%2FMNCAREERS%2FHRCR%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage=HRS_APP_JBPST_FL%26FOCUS=Applicant%26SiteId=1001%26JobOpeningId=85520%26PostingSeq=1%26languageCd=ENG/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/3TfHsFbkp17KzFeGS8QqIFQjopX2h0pzj2ral_RsC_E=400">
<h3><b>Special Programs Director - Job ID 85520</a></b></h3><br>
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<i>May be eligible for some telework | St. Paul | Closes
5/1/2025</i><br>
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Direct and manage a number of areas within the Unemployment Insurance
(UI) program, including the Program Performance, Integrity, Reemployment
Services, Employer Audits, and Special Programs units. Direct and oversee
the completion of and compliance with mandated federal reviews and the
submission of required federal reports, manage risk to the program by
detecting and preventing fraudulent and malicious activity, ensure
federal and state requirements are met for employment audits, and oversee
the state\u2019s Reemployment Services and Eligibility Assessment (RESEA)
program.<br>
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<a href="https://links-2.govdelivery.com/CL0/https:%2F%2Fcareers.mn.gov%2Fpsp%2Fmnjob%2FMNCAREERS%2FHRCR%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage=HRS_APP_JBPST_FL%26FOCUS=Applicant%26SiteId=1001%26JobOpeningId=85414%26PostingSeq=1%26languageCd=ENG/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/0anEN9bQvDnfUL-_mnyCA9vCT6AsY-qLmzDX-MMyBSg=400">
<h3><b>Contact Center Supervisor - Job ID 85414</a></b></h3><br>
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<i>May be eligible for some telework | St. Paul | Closes
4/22/2025</i><br>
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Provide leadership, motivation, and internal growth opportunities to a
team of employees that consistently meet or exceed contact center key
performance indicators (KPIs). Oversee daily operations, set goals, track
performance, and ensure exceptional service standards are met
consistently. Identify, track, and analyze recurring patterns or themes
in customer feedback, service trends, and operational challenges. Utilize
insights to recommend improvements, enhance processes, and proactively
address any customer concerns. Assist in the rollout and execution of new
capabilities, tools, or features designed to enhance customer service
operations.<br>
<br>
<a href="https://links-2.govdelivery.com/CL0/https:%2F%2Fcareers.mn.gov%2Fpsp%2Fmnjob%2FMNCAREERS%2FHRCR%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage=HRS_APP_JBPST_FL%26FOCUS=Applicant%26SiteId=1001%26JobOpeningId=85426%26PostingSeq=1%26languageCd=ENG/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/21Eph3Vmxc2xtb5XhrTFYOdbqIAlxlgn6aKLvzdqNKg=400">
<h3><b>Customer Engagement Specialist - Job ID 85426</a></b></h3><br>
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<i>May be eligible for some telework | St. Paul | Closes
4/22/2025</i><br>
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Provide day-to-day technical assistance and guidance to Customer Care
Representatives, ensuring that the team consistently delivers
high-quality service and meets performance goals. Offer technical support
and guidance to Customer Care Representatives, helping to resolve
inquiries and operational challenges. Analyze agent performance and
provide feedback to the Contact Center Supervisor, recommending changes
to improve customer experience administration. Compile and review data to
generate reports that offer insights into performance, operational
trends, and program outcomes. Contribute to the assessment and
implementation of program changes. Monitor and analyze contact drivers,
identifying and addressing constituent pain points to improve service
delivery.<br>
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<a href="https://links-2.govdelivery.com/CL0/https:%2F%2Fcareers.mn.gov%2Fpsp%2Fmnjob%2FMNCAREERS%2FHRCR%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage=HRS_APP_JBPST_FL%26FOCUS=Applicant%26SiteId=1001%26JobOpeningId=85338%26PostingSeq=1%26languageCd=ENG/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/quvW51n-zXKZSHmKIA90KzpeAorgVvlN5O_qcL-3G2I=400">
<h3><b>Senior Associate General Counsel - Job ID 85338</a></b></h3><br>
<br>
<i>May be eligible for some telework | St. Paul | Closes
4/17/2025</i><br>
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Conduct legal research, writing, and analysis and provide legal advice to
the Department on various complex and/or novel topics within the
Department, including but not limited to, employment law, labor law, and
affirmative action/equal opportunity matters. Conduct internal employment
investigations. Handle external charges of discrimination. Assist with
the Department\u2019s complex and/or high-profile data practices activities
including privacy and security incident analysis. Provide the Department
with legal expertise to support the Department\u2019s compliance with state
and federal laws. Coordinate and consult with the Minnesota Attorney
General\u2019s Office regarding the Department\u2019s legal disputes and
litigation involving employment related matters. Develop and/or provide
legal training on a variety of complex and changing area of topics to
Department staff.<br>
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<a href="https://links-2.govdelivery.com/CL0/https:%2F%2Fcareers.mn.gov%2Fpsp%2Fmnjob%2FMNCAREERS%2FHRCR%2Fc%2FHRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL%3FPage=HRS_APP_JBPST_FL%26FOCUS=Applicant%26SiteId=1001%26JobOpeningId=85488%26PostingSeq=1%26languageCd=ENG/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/NHdU2pGXhpSOnq0Cy9e-KCIHUs93fQhf_IoQywbpa5o=400">
<h3><b>Supervising Unemployment Law Judge - Job ID
85488</a></b></h3><br>
<br>
<i>May be eligible for some telework | St. Paul | Closes
5/1/2025</i><br>
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Provide supervisory direction, personnel planning, and quality assurance
to Unemployment Law Judges conducting evidentiary hearings, issuing
written decisions and other legal orders, and issuing orders on requests
for reconsideration arising under Minnesota Statutes, Chapter 268 or
other programs administered by this department. Participate in retention
and succession planning, continuous improvement projects, improving
business efficiencies, and reaching and maintaining consistent legal
interpretations to guide the office. Perform related legal work and other
duties, including appellate court work and conducting legal research, as
assigned by the Chief Unemployment Law Judge or Director of Appeals and
Legal Affairs.<br>
<br>
<img src="https://content.govdelivery.com/attachments/fancy_images/MNDEED/2024/07/9861081/beyond-yellow-ribbon_original.png" width=120 height=139 alt="Beyond the Yellow Ribbon">
<br>
<br>
DEED Is a Yellow Ribbon Agency. A Yellow Ribbon organization unites and
coordinates all key areas within an organization to create a
comprehensive network to proactively support servicemembers, veterans and
military families. <br>
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<h2><b>How to Apply</b></h2><br>
<br>
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<h3><b>Important Tips for the Application Process</b></h3><br>
<br>
Our 'Minimum Qualifications' are firm, not flexible. Your resume should
clearly demonstrate how you meet both the minimum and preferred
qualifications in plain language.<br>
Chronological resumes are the simplest format to measure and assess
things like: qualifications, time in position, etc. Experience-based
resumes (lacking the timeline) do not allow for equitable
comparison.<br>
Check the Career Portal for application status and note that review of
resumes may occur after the posting window closes. Remember when a job
posting is removed from our website it means we're no longer accepting
<u>new</u> applications.<br>
<br>
<h2><b>Interested in great benefits?</b></h2><br>
<br>
There are many benefits to working with the State of Minnesota. Here are
some of the reasons that 35,000 Minnesotans have decided to make their
careers in government service:<br>
<br>
The following benefits are available to any state employee whose
appointment is at least six months long, whether temporary or permanent.
<br>
<b>Paid Time Off.</b> Receive a minimum of 13 days of paid vacation, 13
days of sick time, and 12 paid holidays. We do not have a
"use-it-or-lose-it" policy and you are permitted to hold up to
275 hours in your vacation bank. Depending upon your employment plan, you
may be able to use vacation as deferred compensation.<br>
<b>Low-Cost Health Insurance.</b> Family medical premiums are only $286
per month, while individual coverage is $42 per month. Low out of pocket
maximum deductibles are available depending on your selected plan.<br>
<b>Retirement Plan.</b> A defined benefit pension, which vests for life
after 3 years of service, is available to nearly all employees. Read more
about our
<a href="https://links-2.govdelivery.com/CL0/https:%2F%2Fwww.msrs.state.mn.us%2Fgeneral-plan/1/0101019635402e59-9048c2d0-51f9-489e-9ca6-f0a9fdd2952b-000000/lgmlRNE9Y4b55CJF0RiliF10oWyvde-JvOxG9PHgQXo=400">
General Employee Retirement Plan</a>.<br>
<b>Pre-Tax Benefits.</b> We offer many pre-tax benefits for medical and
dental expenses, transit, dependent care and other tax-advantaged
programs. Pre-Tax benefits are deductions that lower your taxable
wages.<br>
<br>
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