[Jobs] Reading 70 pages of employee intake material question

Jeremy Richards jeremy.richards7 at gmail.com
Tue Aug 7 20:29:02 UTC 2018


It's not that simple. One of the major obstacles to hiring blind individuals
for customer service or contact center jobs is the proprietary databases
used by employers. Even big employers such as IRS and Social Security Admin
use proprietary databases. 

-----Original Message-----
From: Jobs <jobs-bounces at nfbnet.org> On Behalf Of Reyazuddin, Yasmin via
Jobs
Sent: Tuesday, August 7, 2018 1:22 PM
To: Jobs for the Blind <jobs at nfbnet.org>
Cc: Reyazuddin, Yasmin <Yasmin.Reyazuddin at montgomerycountymd.gov>
Subject: Re: [Jobs] Reading 70 pages of employee intake material question

If the info is on a computer and you have good training with JAWS, the job
is not so complicated. 
I look up info of people who are receiving state benefits, (and some of them
are blind) and they do not even know about me. 
Our disability creates obstacles but we can overcome such issues with
assistive technology  and basic skills. 



Yasmin Reyazuddin, Customer Service Representative II
MC311 Customer Service Center
Office of Public Information 
1401 Rockville Pike., Suite #300
Rockville, MD 20852
phone: 240-777-0311
email: yasmin.reyazuddin at montgomerycountymd.gov





-----Original Message-----
From: Jobs [mailto:jobs-bounces at nfbnet.org] On Behalf Of Jeremy Richards via
Jobs
Sent: Tuesday, August 07, 2018 4:12 PM
To: 'Jobs for the Blind' <jobs at nfbnet.org>
Cc: Jeremy Richards <jeremy.richards7 at gmail.com>
Subject: Re: [Jobs] Reading 70 pages of employee intake material question

Perfect example of some jobs not being a good fit for a blind person. 

You can probably execute this job using the tools you specified, but if it
takes you 5 times longer and costs 3 times the amount to do this job, is it
really a good fit between you and this job? 

Hopefully the original paperwork will be in some sort of accessible digital
format such as PDF, Word, HTML, Excel, rtf, etc.. You can then use the
respective application's search feature to quickly find a keyword which
contains the desired information. Ask in advance how the information has
been compiled. For example, ask if they are using a proprietary database to
query for such information. 

By the way, it's going to be very awkward to tell patients, callers, or
individuals in front of you that you're not talking to them, you're talking
to a sighted person someone across the globe whom is reading their paperwork
to you. The ideal work environment is that they have no clue you're a blind
individual. 

-----Original Message-----
From: Jobs <jobs-bounces at nfbnet.org> On Behalf Of Jennifer Frazier via Jobs
Sent: Tuesday, August 7, 2018 11:47 AM
To: jobs at nfbnet.org
Cc: Jennifer Frazier <jenniferlynnfrazier at gmail.com>
Subject: [Jobs] Reading 70 pages of employee intake material question

Good Morning:

I have a job interview later this week, one of the requirements of the job
is to sift through up to 70 pages of a nurses employee file. The purpose of
this duty is to verify that the employee file is complete, and to check the
expiration date of their TB and CPR certifications. I do not yet know if
there is any handwriting on the materials but suspect that there is. I have
in mind to use Seeing AI, KNFB Reader, and or Aira. Any recommendations ?  I
am concerned that the Seeing AI and KNFB Reader App will be both too slow
and somewhat inacqurate. I'm also concerned that using Aira will not be an
option due to HIPA gidelines. Any feedback is welcome.

Jennifer

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