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<div dir="ltr"><b>From:</b> Accessibility <Accessibility@septa.org><br>
<b>Date:</b> September 8, 2021 at 2:17:44 PM EDT<br>
<b>Subject:</b> <b>Attention CCT Customer: SEPTA Key CCT</b><br>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:18pt"><b>SEPTA Key CCT</b></span><br>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">We are pleased to announce that SEPTA Key is coming to CCT. Over the next several months, SEPTA Key CCT Photo ID </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Cards will be issued to individuals eligible for travel through this program. This ID is good to pay for travel when you book a </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">CCT trip or if you are using SEPTA fixed route service - bus, trolley, trackless trolley, Market Frankford, Broad Street or </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Norristown High Speed Lines, and Regional Rail.
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Your new SEPTA Key CCT Card will replace the SEPTA CCT Identification Card you currently use and is for your use only. </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">The Card is subject to the terms and conditions of our CCT Program tariff and guidelines. Information is available online at </span></div>
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<a href="http://www.septa.org" id="LPlnk787267"><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">www.septa.org</span></a><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">.</span><br>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">With SEPTA Key you will have the option to purchase a Pass or put money in the Travel Wallet. If you choose the Travel </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Wallet, your Card will work like a bank debit card when you pay for each trip.</span><br>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b>USING YOUR NEW SEPTA KEY CCT CARD</b></span><br>
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<li><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Once you have added funds, you should be all set </span></li><li style="display:block"><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><br>
</span></li><li><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Book your trip as you would normally do </span></li><li style="display:block"><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><br>
</span></li><li><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">When you are picked up, tap your card on the hand-held validator your driver will present to you to pay for your trip</span><span><br>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b>SEPTA KEY CCT ID CARD FREQUENTLY ASKED QUESTIONS</b></span><br>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b><u>Will I have to pay a fare? </u></b></span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Yes, CCT Customers must pay the applicable fare for a booked trip. Your new SEPTA Key CCT Card will give you the option </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">to purchase a Pass or put money in the Travel Wallet feature. When you tap the handheld device when you board the </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">vehicle, the cost of the trip will either be deducted from your Travel Wallet or one ride will be deducted from your Pass. You </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">can review your account and Card balance on septakey.org </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b><u>Where can I buy the fare for my SEPTA Key CCT Card? </u></b></span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">You have several options to load funds or buy a Pass</span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b>Contactless: </b></span></div>
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<li><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Online at SEPTAKey.org </span></li><li style="display:block"><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><br>
</span></li><li><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">SEPTA Key app (for Android and Apple) </span></li><li style="display:block"><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><br>
</span></li><li><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">SEPTA Key Customer Call Center (1.855.567.3782) agent or automated system </span></li></ul>
<div><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b>In Person </b></span></div>
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<li><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"> Center City Regional Rail Station Sales Offices </span></li><li style="display:block"><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><br>
</span></li><li><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">SEPTA Sales Offices </span></li><li style="display:block"><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><br>
</span></li><li><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Transit Station Fare Kiosks </span></li></ul>
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<div><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b><u>Does my SEPTA Key CCT Card expire?</u></b> </span></div>
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<div><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Yes, Your new SEPTA Key CCT Card will be valid for four (4) years from the date of issuance. The expiration date is noted </span></div>
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<div><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">on </span><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">the front of the Card. There is no change to the expiration date of your current (non-Key) CCT Card.</span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b><u>What do I do if my SEPTA Key CCT Card is lost or stolen?</u></b> </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">You must immediately call the Key Customer Call Center at 855-567-3782 (this is not SEPTA Customer Service). The </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">customer service representative will provide information on how to replace your Card. </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b><u>Will there be a fee to replace a lost or stolen SEPTA Key CCT Card? </u></b></span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">Yes, the fee to replace a lost or stolen CCT Card will be $5.00. Will I be able to have a Personal Care Attendant travel with </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">me using my SEPTA Key CCT Card? Yes, if you are approved to have an attendant travel with you this will be noted by the</span><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b>
Y</b></span><span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"> </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">designation on the front of your CCT Key Card. </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b><u>What do I need to do if my fare is paid by my health care provider? How do I add funds to my SEPTA Key CCT </u></b></span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b><u>Card? </u></b></span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">You should contact your provider directly with your new card information. </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b><u>Should I keep my current CCT Fare Card? </u></b></span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">You should continue to use your current CCR Card until you receive your new Key ID and then please destroy your old Card </span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt">immediately.</span><br>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b>To learn more about the SEPTA Key fare program visit www.septa.org/key </b></span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b>Questions about the CCT program? </b></span></div>
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<span style="font-family:Arial,Helvetica,sans-serif; font-size:16pt"><b>email accessibility@septa.org or call 215-580-7145</b></span><br>
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