<div dir="ltr"><div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">FYI </div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div><br clear="all"></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div style="color:initial">Stacie </div><div style="color:initial"><br style="color:initial"></div><div style="color:initial">Stacie Leap</div><div style="color:initial"><div style="color:rgb(32,33,36)"><span style="color:initial">President, Greater Philadelphia Chapter &</span></div><div><span style="color:initial">President, Pennsylvania Organization of Blind Parents (POBP), </span></div></div><div style="color:initial"><span style="color:initial">National Federation of the Blind of Pennsylvania </span></div><div style="color:initial"><span style="color:initial"><br style="color:initial"></span></div><div style="color:initial"><span style="color:initial"> </span><a href="mailto:stacie.leap@gmail.com" target="_blank">stacie.leap@gmail.com</a><span style="color:initial"> | 215-776-6741</span></div><div style="color:initial"><br style="color:initial"></div><div style="color:initial"><br style="color:initial"></div><div style="color:initial"><span style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:18px;text-align:justify;color:initial">The National Federation of the Blind advances the lives of its members and all blind people in the United States. We know that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. Our collective power, determination, and diversity achieve the aspirations of all blind people.</span></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br><br><div class="gmail_quote gmail_quote_container"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Accessibility</strong> <span dir="auto"><<a href="mailto:Accessibility@septa.org">Accessibility@septa.org</a>></span><br>Date: Fri, Dec 5, 2025 at 4:19\u202fPM<br>Subject: SEPTA Potential Strike Information<br>To: <br></div><br><br><div class="msg-8821572221276402436">
<div lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word">
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<b><span style="font-size:18.0pt;font-family:Roboto;color:#1a1818"><img width="332" height="211" style="width:3.4583in;height:2.2013in" id="m_-8821572221276402436Picture_x0020_1" src="cid:ii_19af1f944904cff311"></span></b><b><span style="font-size:18.0pt;font-family:Roboto;color:#1a1818"><u></u><u></u></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:18.0pt;font-family:Roboto;color:#1a1818">SEPTA Potential Strike Information<u></u><u></u></span></b></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><span style="font-family:Roboto;color:#1a1818">While SEPTA and TWU Local 234 continue contract negotiations, we want to keep our Access & Paratransit riders informed of how
their service may be impacted in the event of a <a href="https://wwww.septa.org/strike/" target="_blank"><span style="color:black">strike</span></a>.<u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818">SEPTA Paratransit will continue to operate as normal<u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818">The Senior Fare card and Reduced Fare card processing center will be open at the <a href="https://wwww.septa.org/accessibility/" target="_blank"><span style="color:black">Accessible
Travel Center</span></a> (1601 JFK, Room 109). Walk ins and appointments will be available at this location only<u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818">1234 Market Concourse will be closed<u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818">Riders can continue to use their local legislation office for Senior Fare card applications and renewals<u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818">During a strike, all ADA assessments will be cancelled and rescheduled when service resumes<u></u><u></u></span></p>
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<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><span style="font-family:Roboto;color:#1a1818">The SEPTA Access (formerly known as CCT Connect) program provides paratransit service for individuals with disabilities and senior
citizens.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><span style="font-family:Roboto;color:#1a1818">SEPTA Access services are provided by contract carriers who give rides to customers, train their drivers, and maintain vehicles.
SEPTA oversees the carriers and provides centralized driver training. SEPTA also manages reservations, scheduling, and service monitoring for Philadelphia, Bucks, Chester, Delaware and Montgomery counties.<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:18.0pt;font-family:Roboto;color:#1a1818">Programs<u></u><u></u></span></b></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/access/ada-paratransit-service/" target="_blank"><span style="color:black">ADA Paratransit Service</span></a><u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/access/visitor-paratransit/" target="_blank"><span style="color:black">ADA Paratransit for Visitors</span></a><u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/access/shared-ride-program/" target="_blank"><span style="color:black">Shared-Ride Program</span></a><u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/fares/senior-fare-card/" target="_blank"><span style="color:black">Senior Ride Free</span></a><u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/fares/reduced-fare-program/" target="_blank"><span style="color:black">Reduced Fare</span></a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><span style="font-family:Roboto;color:#1a1818">SEPTA Access paratransit is public transportation regulated by state and federal agencies, including the Federal Transportation
Administration (FTA) and the Pennsylvania Department of Transportation (PennDOT). SEPTA Access is not a taxi service, medical transport or \u201cspecial care\u201d service. You should plan to share the vehicle with other customers.<u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818">Vehicles are not equipped with car seats, wheelchairs or attendants.<u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818">There is no same-day or emergency service.<u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818">You cannot choose your driver or vehicle, or specify the route taken by the vehicle.<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:18.0pt;font-family:Roboto;color:#1a1818">Using Services<u></u><u></u></span></b></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/access/eligibility-and-registration/" target="_blank"><span style="color:black">Eligibility and Registration</span></a><u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/access/how-to/" target="_blank"><span style="color:black">How To Use SEPTA Access</span></a><u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/access/personal-care-attendants/" target="_blank"><span style="color:black">Personal Care Attendants</span></a><u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/access/standing-orders/" target="_blank"><span style="color:black">What are Standing Orders?</span></a><u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/access/faq/" target="_blank"><span style="color:black">Frequently Asked Questions</span></a><u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/access/policies/" target="_blank"><span style="color:black">Policies</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:18.0pt;font-family:Roboto;color:#1a1818">Fares and Discounts<u></u><u></u></span></b></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/fares/" target="_blank"><span style="color:black">View our Fares page</span></a> for detailed
information about SEPTA Access pricing. ADA Paratransit customers may register a <a href="https://wwww.septa.org/cct/personal-care-attendants/" target="_blank"><span style="color:black">Personal Care Attendant</span></a> to ride with them at no additional
cost. SEPTA offers free or discounted rides for SEPTA Access customers on its fixed-route services.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><span style="font-family:Roboto;color:#1a1818">With the exception of Regional Rail trips outside of Pennsylvania, senior citizens ride free on SEPTA with a SEPTA Key Senior
Fare card. For travel to or from stations in New Jersey or Delaware, the cost is 50% of weekday fare for seniors with a valid Senior Fare card.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><span style="font-family:Roboto;color:#1a1818">Riders with disabilities can apply to travel at a discounted rate on all SEPTA services with a SEPTA Key Reduced Fare card or
PA Disability Transit ID card.<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Roboto;color:#1a1818">Refund Policy<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Roboto;color:#1a1818">Fare Assistance<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Roboto;color:#1a1818">Lost & Found<u></u><u></u></span></p>
<p class="MsoNormal" style="background:white"><span style="font-family:Roboto;color:#1a1818">Accessible Travel Center<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:18.0pt;font-family:Roboto;color:#1a1818">Advisory Partners<u></u><u></u></span></b></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/about/partners/#sac" target="_blank"><span style="color:black">Advisory Committee for Accessible Transportation</span></a><u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/about/partners/#psrpac" target="_blank"><span style="color:black">Philadelphia Shared-Ride Program Advisory Council</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:16.5pt;font-family:Roboto;color:#1a1818">Contact<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><b><span style="font-family:Roboto;color:#1a1818">Access Customer Service</span></b><span style="font-family:Roboto;color:#1a1818">:<br>
215-580-7145<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><b><span style="font-family:Roboto;color:#1a1818">TDD/TTY:</span></b><span style="font-family:Roboto;color:#1a1818"><br>
215-580-7712<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><span style="font-family:Roboto;color:#1a1818">TDD/TTY and SEPTA Access Customer Service hours are 8 am \u2013 5 pm Monday to Friday except holidays.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><b><span style="font-family:Roboto;color:#1a1818">CCT Key Card Information:</span></b><span style="font-family:Roboto;color:#1a1818"><br>
<a href="tel:8555673782" target="_blank"><span style="color:black">Call 855-567-3782</span></a> for assistance with loading funds to the Travel Wallet, adding a Zone 2 TrailPass, reporting lost or stolen cards, and general trip history details.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><span style="font-family:Roboto;color:#1a1818">Print & fill out the <a href="https://wwww.septa.org/wp-content/uploads/page/communication/Replacement-Card-Form-for-SEPTA-Access.pdf" target="_blank"><span style="color:black">replacement
card form PDF</span></a> then mail it to SEPTA\u2019s PO Box with a check/money order. A replacement card will be mailed directly to you in 3 \u2013 4 weeks.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><b><span style="font-family:Roboto;color:#1a1818">Reservations:</span></b><span style="font-family:Roboto;color:#1a1818"><br>
Call 215-580-7700 to make, cancel or check on reservations one to three days in advance. Speak to a representative 7 am to 4 pm on weekdays or 7:30 am and 4 pm on weekends.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><b><span style="font-family:Roboto;color:#1a1818">New SEPTA Access Paratransit Scheduling Software:</span></b><span style="font-family:Roboto;color:#1a1818"><u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://wwww.septa.org/wp-content/uploads/2024/09/SEPTA-on-Demand-app-How-to-Instructions.pdf" target="_blank"><span style="color:black">SEPTA On Demand App How-to Guide
(PDF)</span></a><u></u><u></u></span></p>
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<u></u><span style="font-size:10.0pt;font-family:Symbol;color:#1a1818"><span>·<span style="font:7.0pt "Times New Roman"">
</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://apps.apple.com/ca/app/septa-ondemand/id6447575722?platform=iphone" target="_blank"><span style="color:black">Apple App Store</span></a><u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://play.google.com/store/apps/details?id=com.rideco.septa" target="_blank"><span style="color:black">Google Play Store</span></a><u></u><u></u></span></p>
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</span></span></span><u></u><span style="font-family:Roboto;color:#1a1818"><a href="https://book.septaaccess.org/" target="_blank"><span style="color:black">Booking Site</span></a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:9.0pt;background:white"><b><span style="font-family:Roboto;color:#1a1818">Dispatch or Control Center:</span></b><span style="font-family:Roboto;color:#1a1818"><br>
Call 215-580-7145 anytime 24/7 to find out where your ride is, cancel your trip or get assistance to resolve a trip problem.<u></u><u></u></span></p>
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