[Massachusetts-NFB] Uber denials with the Ride flex

[Kristina Constant]

hi Shara,

I was denied three times either in May or June in a row trying to get
to the emergency vet with alex.  I will have to look up the date.
Mbta did nothing even though a state represenatives office contacted
them.  They said just to complain to uber which i did with no
resulting consquences for any of the drivers as far as I was told.  I
was refunded a fare but that is all that occured.

Kristina

On 7/19/23, Shara Winton via Massachusetts-NFB
<massachusetts-nfb at nfbnet.org> wrote:
> Hello All,
>
> Most recently, Several RIDE Flex participants have shared repeated
> complaints an videos of Uber drivers refusing riders with service and guide
> dogs. The MBTA cannot legally use state and federal funding to subcontract
> with an entity that they are fully aware is discriminating against a subset
> of the population that they are contracted to serve. Uber states that "the
> state and federal law prohibits drivers using the Uber Driver app from
> denying service to riders with service animals because of the service
> animals and from otherwise discriminating against riders with service
> animals." However, this problem continues to happen. I am looking to gather
> stories relating to any guide or service dog users who have experienced any
> Uber or Lyft refusals, whether through the RIDE Flex paratransit program or
> the regular app. Would you all   please share this message with your
> network
> and members?
>
>
>
> Shara Winton
>
> President, National Federation of the Blind of Massachusetts
>
> 617-304-0347
>
>
>
>