[Massachusetts-NFB] FW: NFB is seeking; NFB-NEWSLINE Operations Specialist

[sharawinton at gmail.com]

NFB-NEWSLINE Operations Specialist

Description

The National Federation of the Blind is a membership organization of blind
people from each of the fifty states, the District of Columbia, and Puerto
Rico. As America's civil rights organization of the blind, the Federation is
a coordinated network of skilled advocates, resources, and programs that
raise expectations of the blind in society and create opportunities for
blind people to live the lives they want. The staff of the Federation are
central to the organized blind movement by providing support, professional
expertise, and daily contributions to the success of the organization.
Working under the direction of the Federation's elected President, the staff
advise the organization's leadership and contribute to the vibrant,
energetic, and collaborative culture of the organization that raises
expectations throughout society.

The Advocacy and Policy Department of the National Federation of the Blind
is responsible for assisting the President in the coordination and
management of all federal legislative and regulatory advocacy; providing
affiliates with state and local legislative technical assistance, strategy
development and training; membership support with education, employment, and
social security issues; the administration of our Independence Market; and
the administration of our NFB-NEWSLINE system.

NFB-NEWSLINE is a free audio and Braille information service for blind,
low-vision, deafblind, or print disabled US residents. It provides access to
over 500 publications including national, state and international
newspapers, breaking news, magazines, emergency weather alerts, retail ads,
job listings, and TV listings. Subscribers can access these publications via
a touchtone telephone, the internet, OnDemand email, portable players or iOS
Devices such as an iPhone, iPod, or iPad. For more information, visit
www.nfbnewsline.org <http://www.nfbnewsline.org> .

Responsibilities

Manage and track NFB-NEWSLINE problem resolution. 

Manage and improve customer relationship management processes. 

Manage and improve the subscriber onboarding, training, and customer service
experience. 

Assist with the implementation of strategic objectives.

Assist with the management of system enhancements and track implementation
progress. 

Assist with NFB-NEWSLINE state sponsor contracts.

Works as the liaison with accounting to prepare invoices and track payments.

Provides presentations to community stakeholders on NFB-NEWSLINE. 

Analyze NFB-NEWSLINE usage trends and make recommendations on resource
allocation. 

Provides back-up assistance to the Director of Sponsored Technology
Programs.

Some overnight travel is required.

Qualifications

Excellent interpersonal skills, including ability to effectively relate to a
wide variety of people.

Strong analytical skills.

Ability to build relationships with community stakeholders including state
sponsors, subscribers, and other disability organizations.

Knowledge of organizational effectiveness and operations management.

Familiarity with business and financial principles.

Excellent verbal and written communication skills.

Leadership ability.

Outstanding organizational skills.

Education and Experience

Experience with NFB-NEWSLINE preferred but not required.

Bachelors degree in Business, Operations Management, or related field.
Equivalent work experience will be considered.

Compensation and Benefits

The pay range for this position is 50,000 to 60,000 dollars.

Please go to our benefits brochure to learn about the employee benefits
offered by the National Federation of the Blind. 

How to Apply

We seek individuals who wish to identify with a cause and assist in advocacy
for a group long denied equal opportunity to succeed or fail based on
ability-instead judged on societal stereotypes.

This job is open until filled. Applicants should send, preferably via email,
a resume and cover letter indicating salary requirements to: Human
Resources, National Federation of the Blind, 200 East Wells Street at
Jernigan Place, Baltimore, MD 21230; telephone 410-659-9314, extension 2488;
fax 410-685-5653; email HR at nfb.org <mailto:HR at nfb.org> .

The National Federation of the Blind is an equal opportunity employer.
Accordingly, all terms and conditions of employment will be carried out
without regard to race, creed, color, religion, gender, sexual orientation,
nationality, marital status, age, or disability. For more detailed
information about our commitment to equal opportunity in employment, please
email a request to HR at nfb.org <mailto:HR at nfb.org> .

National Federation of the Blind | nfb.org | 866-504-7300 |
nfbnewsline at nfb.org <mailto:nfbnewsline at nfb.org> 

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