[Massachusetts-NFB] MBTA Service Change: Shorter Trainsets on the Red Line

[Massachusetts Commission for the Blind (MCB)]

Email from Massachusetts Commission for the Blind The following message is being shared by the Massachusetts Commission for the Blind (MCB) on behalf of the Massachusetts Bay Transit Authority (MBTA). For any inquiries or further information, please contact the MBTA. The MBTA has announced a change to typical subway operations on the Red Line. Specifically, the MBTA will begin periodically running shorter, four-car trainsets to supplement the standard six-car trainsets.  Why is this happening? The MBTA is in the process of retiring its oldest Red Line train cars. While new Red Line cars continue to be received, there are not enough spare cars to regularly meet service demands. As a result, there may be instances when the MBTA must run four-car trains to maintain current service levels, particularly during peak A.M. and P.M. service hours. When and how often will shorter trainsets be deployed? This will largely depend on how many cars are available to be put into passenger service, but riders can expect to find one to three shorter trainsets in service during the weekday rush beginning as early as this week. What steps will be taken to ensure a safe and positive experience for all riders? The MBTA recognizes that running a combination of six- and four-car trainsets will be a significant change for riders – particularly for those who regularly board cars towards the rear of the train. With this in mind, the following steps will be taken: As a shorter train car is approaching the station, a message will be broadcast both audibly and visually letting riders know the train will be shorter and that they should move towards the front of the train while standing behind the yellow line. An additional MBTA employee will be stationed in the rear car of the shorter trainsets. Their role will be to scan the platform as the train enters the station and ensure everyone waiting towards the end of the platform is aware of the need to move further down the platform to board. At high ridership stations, employees will be present on the platform to ensure riders are aware of incoming shorter trainsets. Have Any Questions? If you have any questions regarding this change, please contact the MBTA Customer Service Center by calling 617-222-3200 (711 for TTY users) or by sending feedback through the contact form.  Additionally, the MBTA offers free travel training services through the Mobility Center. If you would like to speak or meet with one of the professional trainers for support in adjusting to this change, contact the Mobility Center: Phone: 617-337-2727 (711 for TTY users). Email: howtotravel at mbta.com Online Form: Travel Training Referral Form         Massachusetts Commission for the Blind Website Massachusetts Commission for the Blind | 600 Washington Street | Boston, MA 02111 US Unsubscribe | Update Profile | Constant Contact Data Notice
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