<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><base href="https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=240004AX"><title>Job Description - Assistive Technology Specialist (240004AX)</title><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br><a href="https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=240004AX">https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=240004AX</a><o:p></o:p></p></div><div id=article><div><h1 style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;mso-line-height-alt:14.55pt'><span style='font-size:28.5pt;font-family:-apple-system-font'>Job Description - Assistive Technology Specialist (240004AX)<o:p></o:p></span></h1><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>The Massachusetts Commission for the Blind (MCB) is recruiting for an Assistive Technology Specialist. As an Assistive Technology Specialist, you will provide guidance and recommendations to case managers about unique assistive technology (AT) solutions based on comprehensive surveys and evaluations of consumers’ technology and/or low vision needs for individuals who are legally blind. You will support consumers in reaching their established rehabilitation goals and objectives using assistive technology tools and solutions to increase the achievement of vocational and/or independent living and other goals. As the subject matter expert for agency staff and individuals from other organizations, you will coordinate, deliver, implement, support, and provide training and manage these assistive technology solutions. To be successful in this role, you must have excellent communication skills, a problem solver, and have exceptional customer service and relationship management skills. The Assistive Technology specialist travels three days per week throughout assigned areas in the Southern region of the state to provide services to consumers in their homes, job locations, and other settings as needed. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'> <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><b><u><span style='font-size:14.5pt;font-family:-apple-system-font'>Duties and Responsibilities (these duties are a general summary and not all-inclusive):</span></u></b><span style='font-size:14.5pt;font-family:-apple-system-font'><o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Conduct analyses of consumers’ environments, including, but not limited to, worksites, schools, and homes, and the consumers’ AT and/or low vision needs.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Make recommendations that address consumers’ needs related to equipment deployment, modification or repair, and systems analysis. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Document recommendations and submit analyses and detailed reports in electronic and/or print formats via the agency’s consumer tracking system. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Adapt consumers’ environments with AT devices and software as necessary, including PC adaptations that interface with local and wide-area networks, utilizing various operating systems.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Perform adaptive hardware and software installations utilizing a variety of adaptive hardware and software. Including, but not limited to, speech synthesis systems, screen magnification software, braille printers and displays, optical character recognition systems, and other adaptive hardware and software products, as well as needed customizations. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Provide guidance and recommendations about unique assistive technology solutions for consumers to MCB case managers. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Coordinate AT services and support across various areas and disciplines at the agency as assigned by the supervisor. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Conduct technology training with consumers, staff, employer supervisory staff, and other individuals as requested and assigned. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Provide support and training to consumers and their employers in utilizing and maintaining adaptive devices and software and in mainstream software applications.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Research the most appropriate AT solution(s) for consumers and procure AT devices accordingly. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Troubleshoot hardware and software and communicate with vendors, manufacturers, or other representatives to solve any issues that arise with AT. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Prepare reports on consumer and job surveys, installations, and training. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Coordinate with MCB staff, consumers’ families, and staff at various worksites and other state agencies, schools, and the public to address consumer needs. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Provide updates to and coordinate discussions with MCB case workers and representatives from the consumer’s school and/or worksite when applicable. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Meets with supervisor to discuss progress, goals, and practices. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Sign out equipment electronically, obtain necessary signatures, and track and maintain serial numbers, activation codes, property tags, and other related items. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Provide process-control feedback and suggestions for MCB procedures, methods, and documentation. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Participate in speaking engagements and customized training sessions regarding AT as assigned.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Performs other duties as assigned by supervisor.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'> <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><b><u><span style='font-size:14.5pt;font-family:-apple-system-font'>Required Qualifications:</span></u></b><span style='font-size:14.5pt;font-family:-apple-system-font'><o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· A thorough understanding of the Federal/State Vocational Rehabilitation Program and the principles of rehabilitation for the blind is required.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Ability to deal with sensitive, emotional, or potentially controversial interpersonal situations, which may entail working with others to overcome resistance and/or change behavior.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Knowledge of consumer service delivery systems.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Proficiency with disability-related issues.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Experience with marketing planning and management processes.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Knowledge of the Commission for the Blind mission, goals, objectives, services, and programs and capable of explaining the agency's vision, mission, and service policy position.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Knowledge of the principles and practices of management.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Knowledge of team building practices.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Proficiency with adult learning theories, including training techniques, curriculum design, and delivery.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Ability to develop and implement electronic reporting marketing, consumer services communication activity, and training strategies and processes.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Capability to design and implement policy, program development, and evaluation processes.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Aptitude to interpret policies and procedures and respond to requests for information.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Capacity to respond to policy issues identified by the Director of Programs, Deputy Commissioner, or Commissioner.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Proficient with interpreting statistical data correctly and drawing sound conclusions.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Proficiency with working and communicating with high-level state officials and other interested parties.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Ability to understand, apply, and explain pertinent laws, rules, regulations, policies, and procedures.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Ability to mediate conflicts, coordinate competing interests, and work under time constraints.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>· Experienced with successfully solving problems, building consensus, and resolving conflicts.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'> <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><b><u><span style='font-size:14.5pt;font-family:-apple-system-font'>Preferred Qualifications</span></u></b><span style='font-size:14.5pt;font-family:-apple-system-font'><o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>• Advanced knowledge of magnification software, braille, and speech output devices.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>• Advanced knowledge of job site evaluation techniques and processes. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>• Advanced knowledge of vocational rehabilitation processes and techniques. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>• Knowledge of MCB policies, procedures, specifications, standards, and guidelines of the Assistive Technology Unit.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'> <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><b><u><span style='font-size:14.5pt;font-family:-apple-system-font'>About the Massachusetts Commission for the Blind (MCB):</span></u></b><span style='font-size:14.5pt;font-family:-apple-system-font'><o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>The Massachusetts Commission for the Blind (MCB), established by the Legislature, provides a wide range of social, rehabilitative, and other services to legally blind residents of Massachusetts in accordance with M.G.L. c6, sections 129-149, inclusive. The agency is empowered by statute to cooperate with the United States Department of Education to administer the Vocational Rehabilitation Act. <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>MCB services may address several varied needs of individual blind persons, including Vocational Rehabilitation assistance for those seeking to gain or regain employment; Independent Living Social services for those seeking to maintain personal independence in the community; and specialized services to children who are blind, adults who are Deaf-Blind/Multi-handicapped, and elders who are blind. MCB keeps a register of legally blind state residents. Increasingly, blindness is a byproduct of the aging process. The fastest-growing segment of the MCB consumer population is that of persons over the age of 65. Approximately 30,000 legally blind people are registered with the agency, including 3000 blind children.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>The Commission for the Blind is committed to increasing the efficiency and effectiveness of Commission programs and services. Under increasingly difficult budget constraints and stakeholder/consumer partnerships, MCB continues to provide its consumers with the highest quality rehabilitation services.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'> <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'> <o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><strong><span style='font-size:14.5pt;font-family:-apple-system-font'>Pre-Offer Process:</span></strong><span style='font-size:14.5pt;font-family:-apple-system-font'><o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit <a href="http://www.mass.gov/hhs/cori">http://www.mass.gov/hhs/cori</a><o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form<o:p></o:p></span></p><p style='line-height:18.0pt;max-width:100%'><span style='font-size:14.5pt;font-family:-apple-system-font'>For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. #4.<o:p></o:p></span></p></div></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal> <span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:white'><o:p></o:p></span></p></div></div></body></html>