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</head> <body class="body template template--en-US" data-template-version="1.35.6" data-canonical-name="CPE-PT17831" lang="en-US" align="center" style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; min-width: 100%; width: 100%; margin: 0px; padding: 0px;"> <div id="preheader" style="color: transparent; display: none; font-size: 1px; line-height: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden;"><span data-entity-ref="preheader"></span></div> <div id="tracking-image" style="color: transparent; display: none; font-size: 1px; line-height: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden;"><img src="https://m9n59dabb.cc.rs6.net/on.jsp?ca=553199b1-054f-42df-9588-22a3cf87f8fe&a=1134000289612&c=180aeb2c-de11-11ed-8aa5-fa163ec87d62&ch=180b65b6-de11-11ed-8aa5-fa163ec87d62" / alt=""></div> <div class="shell" lang="en-US" dir="ltr" style="background-color: #cccccc;"> <table class="shell_panel-row" width="100%" border="0" cellpadding="0" cellspacing="0" style="background: #cccccc url('');" bgcolor="#cccccc" background=""> <tr class=""> <td class="shell_panel-cell" style="" align="center" valign="top"> <table class="shell_width-row scale" style="width: 700px;" align="center" border="0" cellpadding="0" cellspacing="0"> <tr> <td class="shell_width-cell" style="padding: 15px 10px;" align="center" valign="top"> <table class="shell_content-row" width="100%" align="center" border="0" cellpadding="0" cellspacing="0"> <tr> <td class="shell_content-cell" style="background-color: #FFFFFF; padding: 0; border: 0px solid #cccccc;" align="center" valign="top" bgcolor="#FFFFFF"> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top"><div class="spacer" style="height: 30px; line-height: 30px;"> </div></td> </tr> </table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top">
<table class="image image--padding-vertical image--mobile-scale image--mobile-center" width="100%" border="0" cellpadding="0" cellspacing="0"> <tr> <td class="image_container content-padding-horizontal" align="center" valign="top" style="padding: 10px 40px;"> <img data-image-content class="image_content" style="display: block; height: auto; max-width: 100%;" width="600" src="https://files.constantcontact.com/c473fa70801/a5b13832-0380-4919-98e8-d530b43f4117.jpg?rdr=true" alt="Hand tapping a reduced fare card at a gate"> </td> </tr> </table> </td> </tr> </table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top">
<table class="text text--padding-vertical" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"> <tr> <td class="text_content-cell content-padding-horizontal" style="text-align: left; font-family: Arial,Verdana,Helvetica,sans-serif; color: #3E3E3E; font-size: 14px; line-height: 1.2; display: block; word-wrap: break-word; padding: 10px 40px;" align="left" valign="top">
<p style="margin: 0;"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">As of October 1, 2024, MBTA </span><a href="https://m9n59dabb.cc.rs6.net/tn.jsp?f=001B_91-FhdXCPl4QUcp9r3gKIGOfDJ6T13at2cdtX6Lwz0-eDWYUDvOw2cHevsi5Z-R0ZdwK318dMHYj2E7QIn2oENSUQi-d19iS7ZTUyS45tUifWYXpDT3Wcb_8ZuC8gIrXo1UhPc6AphRHgIl1CxA3ewWUjgZrJt0uZUSgzwJWQ=&c=EHki-rXh6CtA0W7LcPm9fS19MYMsY4W0FErplbdK4t4xeeejUPTWKQ==&ch=5uQc6iWKr1AdkeqW44y-Qku4ZKeIqq-6uE7nTPZ_RKOywH5pCz_lyw==" rel="noopener noreferrer" target="_blank" style="font-size: 16px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: none;">reduced fare</a><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> program cards are being replaced with non-personalized cards. Program benefits will remain the same. </span></p>
<p style="margin: 0;"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<p style="margin: 0;"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">Riders applying for a </span><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif; font-weight: bold;">new or replacement</span><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> </span><a href="https://m9n59dabb.cc.rs6.net/tn.jsp?f=001B_91-FhdXCPl4QUcp9r3gKIGOfDJ6T13at2cdtX6Lwz0-eDWYUDvO6CF2av3a6kfUBEF38Z2hnXRycQ-lMDHrddICAyC24WlRBU3E79VhYQtU7VxfTbYgjvD20OyzUgPtO8XDUabu5IuHJQoL_ab3pO-HiSEvAcr-FYGaXJJi2QaS3TrtQdthEb4Kp-k82flpqPLT1UjBEk=&c=EHki-rXh6CtA0W7LcPm9fS19MYMsY4W0FErplbdK4t4xeeejUPTWKQ==&ch=5uQc6iWKr1AdkeqW44y-Qku4ZKeIqq-6uE7nTPZ_RKOywH5pCz_lyw==" rel="noopener noreferrer" target="_blank" style="font-size: 16px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: none;">Blind Access CharlieCard</a><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> will receive a card that no longer includes their photo or a printed expiration date. By making this change, the MBTA is working to reduce the amount of time between a rider being approved for and receiving their new or replacement reduced fare CharlieCard. </span></p>
<p style="margin: 0;"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<p style="margin: 0;"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">Riders with the new, non-personalized cards can find their card expiration date by:</span></p>
<p style="margin: 0;"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<ul>
<li style="font-size: 16px; color: rgb(0, 0, 0);"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">Tapping them at a fare vending machine</span></li>
<li style="font-size: 16px; color: rgb(0, 0, 0);"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">Checking the application approval email</span></li>
<li style="font-size: 16px; color: rgb(0, 0, 0);"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">Checking the printed packing slip received with a card</span></li>
<li style="font-size: 16px; color: rgb(0, 0, 0);"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">Checking the letter received during an in-person card pickup</span></li>
</ul>
<p style="margin: 0;"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<p style="margin: 0;"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">Riders with personalized cards that have a photo and printed expiration date can continue using those cards as they usually do. Existing cards do not need to be replaced unless they are lost, damaged, or expired.</span></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">You can apply for a new, renewal, or replacement Blind Access CharlieCard </span><a href="https://m9n59dabb.cc.rs6.net/tn.jsp?f=001B_91-FhdXCPl4QUcp9r3gKIGOfDJ6T13at2cdtX6Lwz0-eDWYUDvOxqq1vu77c3btdSvinCPowKRp2r-BUH1pYEmM6oNuVOhFl3w00pMlU4zW67IOhuqlBpn-JE-bYIkBQx6v9KcIggAQP2eSqanLSSfYMtCk7Cle5RHjaBotd77Ud2i4F2dM2T2AF4WS4TPX6C-j380QejHhdnWDR6wW2rTdmydMJebStGMpc0T5Sn34vXCccPJRI7OsVArj46q_ptqJ6EFlwVCk96faalqlg==&c=EHki-rXh6CtA0W7LcPm9fS19MYMsY4W0FErplbdK4t4xeeejUPTWKQ==&ch=5uQc6iWKr1AdkeqW44y-Qku4ZKeIqq-6uE7nTPZ_RKOywH5pCz_lyw==" rel="noopener noreferrer" target="_blank" style="font-size: 16px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: none;">online </a><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">or at the </span><a href="https://m9n59dabb.cc.rs6.net/tn.jsp?f=001B_91-FhdXCPl4QUcp9r3gKIGOfDJ6T13at2cdtX6Lwz0-eDWYUDvOxqq1vu77c3bZ28N88ANnFggvcGBEQb7H-YFdIJArxitNK2nzKor1oPGr4FQDgFATtiLdAyPw0wslP1lu2Ln1JT18Vr8ZygYOY7My3gyYCdjSf35odQ4lTgCiwcG9Qmu6Qp8_AJx2lJT&c=EHki-rXh6CtA0W7LcPm9fS19MYMsY4W0FErplbdK4t4xeeejUPTWKQ==&ch=5uQc6iWKr1AdkeqW44y-Qku4ZKeIqq-6uE7nTPZ_RKOywH5pCz_lyw==" rel="noopener noreferrer" target="_blank" style="font-size: 16px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: none;">Charlie Service Center</a><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">. You can also replace a lost, stolen, or expired Blind Access CharlieCard, by contacting Customer Support at </span><a href="tel:617-222-3200" rel="noopener noreferrer" target="_blank" style="font-size: 16px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: none;">617-222-3200</a><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">. </span></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">Please direct all questions to </span><a href="https://m9n59dabb.cc.rs6.net/tn.jsp?f=001B_91-FhdXCPl4QUcp9r3gKIGOfDJ6T13at2cdtX6Lwz0-eDWYUDvOw2cHevsi5Z-uZm4hr67MYPkTGo_z_0EL2d_2deS5fx_GlB1pX-rX_F7_ZOrWs0AuPK956QHNDO1smGbLsHR13RarotS1wueKmvFW5s0VAvNzum_a6qO7hs=&c=EHki-rXh6CtA0W7LcPm9fS19MYMsY4W0FErplbdK4t4xeeejUPTWKQ==&ch=5uQc6iWKr1AdkeqW44y-Qku4ZKeIqq-6uE7nTPZ_RKOywH5pCz_lyw==" rel="noopener noreferrer" target="_blank" style="font-size: 16px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: none;">MBTA Customer Support</a><span style="font-size: 16px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">.</span></p>
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<table class="text text--padding-vertical" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"> <tr> <td class="text_content-cell content-padding-horizontal" style="text-align: left; font-family: Arial,Verdana,Helvetica,sans-serif; color: #3E3E3E; font-size: 14px; line-height: 1.2; display: block; word-wrap: break-word; padding: 10px 20px 10px 40px;" align="left" valign="top">
<p style="margin: 0;"><span style="font-weight: bold; font-family: Tahoma, Geneva, sans-serif;">Massachusetts Commission for the Blind</span></p>
<p style="margin: 0;"><span style="font-family: Tahoma, Geneva, sans-serif;">600 Washington Street, Boston, MA 02111</span></p>
<p style="margin: 0;"><a href="tel:18003926450" target="_blank" style="font-family: Tahoma, Geneva, sans-serif; color: rgb(51, 102, 204); font-weight: normal; text-decoration: none;">1-800-392-6450</a></p>
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