<div dir="ltr"><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small">Here is the response that I received from the MBTA.</div><div class="gmail_default" style="font-family:arial,sans-serif;font-size:small"><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px">Dear Customer,</span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px"><br></span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px">Thank you for contacting the Charlie Support Center. </span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px">We are responding to your inquiry regarding blind access passes.</span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px"><br></span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px">As of October 1,2024, reduced fare program cards are being replaced with non personalized cards. </span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px">Program benefits will remain the same which is how drivers will know that you have an blind access pass.</span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px">If you feel better bringing someone to assist them with taking the MBTA that is always more than welcomed.</span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px"><br></span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px">If you have questions, or need any assistance please reach out to us at 617-222-3200.</span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><font face="Helvetica, sans-serif"><span style="font-size:13.3333px"><br></span></font></div><div style="font-size:12px;font-family:Tahoma,Verdana,Arial"><b style="box-sizing:inherit;color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(248,248,248)">Thank you for riding the T</b><br style="box-sizing:inherit;color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(248,248,248)"><b style="box-sizing:inherit;color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures;background-color:rgb(248,248,248)">MBTA Charlie Support Team</b></div></div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><i><font face="garamond, serif" size="4">Debbie Malone</font></i></div><div><div style="color:rgb(34,34,34)"><p class="MsoNormal" style="background-image:initial;background-position:initial;background-repeat:initial"><i><span style="font-family:Arial,sans-serif">National Federation of
the Blind of Massachusetts</span></i><span style="font-family:Arial,sans-serif"></span></p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-repeat:initial"><i><span style="font-family:Arial,sans-serif">Affiliate Second Vice
President</span></i><span style="font-family:Arial,sans-serif"></span></p>

<p class="MsoNormal" style="background-image:initial;background-position:initial;background-repeat:initial"><i><span style="font-family:Arial,sans-serif">At-Large Chapter
President</span></i><span style="font-size:12pt;font-family:Arial,sans-serif"></span></p><p class="MsoNormal" style="background-image:initial;background-position:initial;background-repeat:initial"><i><span style="font-family:Arial,sans-serif">National Federation of the Blind, National Writers Division Vice President</span></i></p></div></div><div><font face="comic sans ms, sans-serif"><i><a href="https://inclusioneducation.com/" target="_blank">InclusionEducation.com</a></i></font><br></div><div><a href="https://www.amazon.com/~/e/B07RVCRR5R" target="_blank">Amazon Author Page</a></div><div><br></div></div></div></div></div><p class="ri_default_signature" id="ri_default_signature"><i>Sent with <a class="asasd" href="https://www.rightinbox.com/?utm_source=signature" style="color:#a0d469">Right Inbox</a></i></p><br>         <br><div class="iwr-signature">             <div class="iwr-signature-inner">                   <a href="https://inboxwhenready.org/?utm_campaign=signature&utm_medium=email&utm_source=signature" class="iwr-signature-logo" style="text-decoration:none">                     <img src="https://inboxwhenready.org/images/iwr-icon-signature.png" class="iwr-icon" height="16">               </a>                     <font style="top: -2px;" color="#999999" class="iwr-signature-text">                    I'm using <a href="https://inboxwhenready.org/?utm_campaign=signature&utm_medium=email&utm_source=signature" class="iwr-install" style="">Inbox When Ready</a> to protect my focus.                   </font>               </div>          </div>          </div>