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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='word-wrap:break-word'><div class=WordSection1><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div id=preheader><p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:1.0pt'>Standards for accessibility, who’s responsible for removing snow, and how to get help<o:p></o:p></span></p></div><div id=tracking-image><p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:1.0pt'><img id="_x0000_i1031" src="https://bcm4toyab.cc.rs6.net/on.jsp?ca=9d8ef512-1e35-450f-88ac-29ede5df705a&a=1125772144705&c=12fd4c52-195f-11eb-af2c-fa163ed82b2c&ch=13053fd4-195f-11eb-af2c-fa163ed82b2c"></span><span style='font-size:1.0pt'><o:p></o:p></span></p></div><div><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:#E7EEF4'><tr><td valign=top style='padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=700 style='width:525.0pt'><tr><td valign=top style='padding:11.25pt 7.5pt 11.25pt 7.5pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='border:solid #3E3E3E 1.0pt;background:white;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p><span style='font-family:"Calibri",sans-serif;color:black'><a href="https://bcm4toyab.cc.rs6.net/tn.jsp?f=001J4n6D11srT7tma9lyWqMM_Z0fD2lwr5cgcnLpFHAucwGWd4H6gg1SPG5KO2fQjoT-MbTeziKKrVbclB26IDBH6ScaziyOcH8syXFwN2HSOXKs9FuTDjw5deQgSwZrQk41cu5Dvqzu1MPN5J6YBgmsQ==&c=Tu5b4mvAhgblHK9Qp-PJqcZDMMlFTa2qfjLkuJu2bak5G_VjiOn3YQ==&ch=z4EVLC9bPwGNO9la3lnY0tD5O5EBpK3p3dQs9JL-qcpRhxALQlnh_w==">View as Webpage</a><o:p></o:p></span></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0><tr><td style='padding:0in 0in 0in 0in'><p class=MsoNormal align=center style='text-align:center'><span style='font-family:"Calibri",sans-serif;color:black'><img border=0 width=240 height=104 style='width:2.5in;height:1.0833in' id="_x0000_i1030" src="https://files.constantcontact.com/140bf3d1601/e27220fb-5847-4803-9e92-f9d0627ccdf3.png" alt="MOD blue logo with a sunrise inside of the "O." Massachusetts Office on Disability spelled out below in white text."></span><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></div><div><p class=MsoNormal align=center style='text-align:center;mso-line-height-alt:7.5pt'><span style='font-family:"Arial",sans-serif'> </span><o:p></o:p></p></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><h1 align=center style='margin:0in;text-align:center'><span style='font-size:22.5pt;font-family:"Calibri",sans-serif;color:#14558F'>Snow removal and accessibility in Massachusetts<o:p></o:p></span></h1></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;background:#14558F'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><h2 align=center style='margin:0in;text-align:center'><span style='font-size:19.0pt;font-family:"Calibri",sans-serif;color:white'>New guidance from MOD</span><span style='font-size:15.0pt;font-family:"Tahoma",sans-serif;color:#3E3E3E'><o:p></o:p></span></h2></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>With winter well under way, MOD has released a new guidance page with all you need to know about </span><span style='font-family:"Calibri",sans-serif;color:black'><a href="https://bcm4toyab.cc.rs6.net/tn.jsp?f=001J4n6D11srT7tma9lyWqMM_Z0fD2lwr5cgcnLpFHAucwGWd4H6gg1SPG5KO2fQjoTzCHuPfQxt3ARbMNw3gesp9eIGwupWJgDDni4FbTneiVuDaldGbm8vBMgVLUo-YESWywcyQ9ffzf6UNKXxTShtbOXbmpS9JvlbGD4pQWrQyrPsHaow3Tc4MPKE5-0nusqZgVD0tYAcduVeYrKCe-r-Cr_XlyuZ5zfy0H2_ZhyNR0=&c=Tu5b4mvAhgblHK9Qp-PJqcZDMMlFTa2qfjLkuJu2bak5G_VjiOn3YQ==&ch=z4EVLC9bPwGNO9la3lnY0tD5O5EBpK3p3dQs9JL-qcpRhxALQlnh_w==" target="_blank"><b><span style='font-size:13.5pt;color:#2C74FF'>snow removal and accessibility in Massachusetts</span></b></a></span><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>, including:</span><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>Why accessible snow removal is important </span></b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>to create safer, more accessible communities, support people's safety and independence, and avoid costly lawsuits, <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>Legal obligations</span></b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'> for municipalities, businesses, homeowners, and renters, <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>Rules for adequate snow removal</span></b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>, including width requirements for clear paths of travel (36 inches!), <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>What to do if you can't shovel snow because of your disability</span></b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>, whether you're a business owner, homeowner, or renter, <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>Accessibility violations in snow removal: </span></b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>Who to contact, what to say, and what to expect when getting them resolved, and <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:10.0pt;font-family:Symbol;color:black'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>Best practices for snow removal and accessibility </span></b><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>for municipalities, businesses, homeowners, renters, and drivers. <o:p></o:p></span></p><p><span style='font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'>We all have a role to play in keeping our communities safe and accessible this winter. </span><span style='font-family:"Calibri",sans-serif;color:black'><a href="https://bcm4toyab.cc.rs6.net/tn.jsp?f=001J4n6D11srT7tma9lyWqMM_Z0fD2lwr5cgcnLpFHAucwGWd4H6gg1SPG5KO2fQjoTzCHuPfQxt3ARbMNw3gesp9eIGwupWJgDDni4FbTneiVuDaldGbm8vBMgVLUo-YESWywcyQ9ffzf6UNKXxTShtbOXbmpS9JvlbGD4pQWrQyrPsHaow3Tc4MPKE5-0nusqZgVD0tYAcduVeYrKCe-r-Cr_XlyuZ5zfy0H2_ZhyNR0=&c=Tu5b4mvAhgblHK9Qp-PJqcZDMMlFTa2qfjLkuJu2bak5G_VjiOn3YQ==&ch=z4EVLC9bPwGNO9la3lnY0tD5O5EBpK3p3dQs9JL-qcpRhxALQlnh_w==" target="_blank"><b><span style='font-size:13.5pt;color:#2C74FF'>Read the guidance</span></b></a></span><span style='font-size:13.5pt;font-family:"Calibri",sans-serif;color:black'> so you can be prepared for the next snowfall.</span><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><span style='display:none'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><span style='display:none'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><span style='display:none'><o:p> </o:p></span></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" 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0in'><p class=MsoNormal style='margin-bottom:7.5pt'><span style='color:black'><a href="mailto:?subject=Snow%20removal%20and%20accessibility&body=https://conta.cc/4hBMi1R"><span style='text-decoration:none'><img border=0 width=36 height=36 style='width:.375in;height:.375in' id="_x0000_i1025" src="https://imgssl.constantcontact.com/letters/images/CPE/ShareBar/email_v2.png" alt=Email></span></a></span><o:p></o:p></p></td><td style='padding:1.5pt 7.5pt 1.5pt 0in'><p class=MsoNormal align=center style='margin-bottom:7.5pt;text-align:center'><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:white'><a href="mailto:?subject=Snow%20removal%20and%20accessibility&body=https://conta.cc/4hBMi1R"><span style='color:white;text-decoration:none'>Share This Email</span></a> <o:p></o:p></span></p></td></tr></table></div></td></tr></table></div></td></tr></table></div><p class=MsoNormal align=center style='text-align:center'><o:p> </o:p></p><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td width="100%" valign=top style='width:100.0%;padding:0in 0in 0in 0in'><div align=center><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%'><tr><td valign=top style='padding:7.5pt 30.0pt 7.5pt 30.0pt'><p align=center style='text-align:center'><b><span style='font-family:"Calibri",sans-serif;color:black'>Contact MOD: </span></b><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p align=center style='text-align:center'><span style='font-family:"Calibri",sans-serif;color:black'><a href="https://bcm4toyab.cc.rs6.net/tn.jsp?f=001J4n6D11srT7tma9lyWqMM_Z0fD2lwr5cgcnLpFHAucwGWd4H6gg1SPG5KO2fQjoTN50Ks1fdTOL9QKAjlpm1xyz98w4ffivulBnrPkrbdkyP8zhQXe2O0K-zpOfAwBe_0guBf16Oq29lBAYL4crTYoheNO4FZoSdDlTOMLZmjVb4xnbMJJf6qCRf3D7EHsIqhCmQQ9FnIj8WU0Nmr1EQmCx6CzFcs8WEikB_bmdGpruEg7_WJP9Yjh3W4qUhiE33J5_R7WUUoh69z2cYCO0Vsxr9Lx03JIfSRdmw8kl-5teqbIk2ahsU7L1Gv8hdx2ahhDzlSB1BqIaD5ntbwh8HrZwUd3D-FsbcTJEncecUzRAgUoAocqi66c2JstSwXaSqXv8zk-mDo1DWYtE9bf0cHT6Ds2c9IFsrYXuWU5JTwE2U0YOr2B_Dy8GODatDBVGMuXRgyHfFnA_3K4LGW12qBUCOreQC3iijicmUSciEEUX5oQak9AogpGvzcMCk1WVcrZmnAk0kpu-rHSsgoXvf6R5dt1q6J8s4CBBk-qbkQ5lfjWf1VkCaUE5HhPgT0pEfrCk6XRDsBM6a1dA1FkqUxGny7bIklSFp2pmXRtELw984cl1HZY8_FJ3eG2V2eoVhAcSjZtCRFZxq1S3Srkl2kiBrKh5E5mMa-2C2HOCZ62lOd7Ls4ZKixzRVwaPIl92Wr0ATQQ_KiaQpI3RFHc2Am0Ful0FRwn-vVH8LVXNMfG_MwAVZBoX5_fmRv0viLUPev43rZzX5xdTjfTUjiW59RJzNDCsifGwcZMnOEKC6NlfxJ1f_d10vDrjwHPdyDl9zFlJiIQ3ItFRTroJGT0qI6w==&c=Tu5b4mvAhgblHK9Qp-PJqcZDMMlFTa2qfjLkuJu2bak5G_VjiOn3YQ==&ch=z4EVLC9bPwGNO9la3lnY0tD5O5EBpK3p3dQs9JL-qcpRhxALQlnh_w==" target="_blank"><b><span style='color:#2C74FF'>Ask a question online</span></b></a> | (617) 727-7440<o:p></o:p></span></p><p align=center style='text-align:center'><span style='font-family:"Calibri",sans-serif;color:black'><a href="https://bcm4toyab.cc.rs6.net/tn.jsp?f=001J4n6D11srT7tma9lyWqMM_Z0fD2lwr5cgcnLpFHAucwGWd4H6gg1SPG5KO2fQjoTdJYIaU2iAI8ns-Fdokq1btuQmFT5g3_EWnqimje_D2kGEg3nUtNdcNX6IZLws7KHi6Vy2bmXrkO2td6dyiTyJ6T4kfzdMwv9EKQMCv78ViMjYdDkwxlOIwbeLDv_iOk_Or9j7yxfezYtNdqkxvyQWe45y0buVh-zL7i2X9lZf3K92mcqCXVpaHTONTrq82qQSRyyYTihVwfVUtnHZC_ABMd_5qwE6oy3uAzdQKZNa8fKVsxZqpdJH0BfC1MCVWrlwb_1JiRexNxLWpKSmC5SG49aR96LxalD-4ocHKPSC8q3UOzJITbLIz8wnqzr5KvL_AYjR9GRb8wa39feBK7T5hBaMxo_b7WQ3dK2RQ1o-omYKLWC1A4p58WBM8UCHgYke98O3gEdtjnm6qdx-BhIQENpRM0rX5Xy2sY_Uui8-hks9bXhZLOjEPZgOCQNZYSrmx2IG_MqjR7yepyB1udXGlHMK7xTtQaLM0ECSm-fabjbq9mJFGIoH-Ut3_z5W1UpdZG3DAsdYJX4aY4ahERBAyO6HlYfiTXW8Bq9ql3WqevFl_KaWBVrBQXjKV4b1Utx7VLstzJlZROWizqODfYrOjIOKaoXNjNF33pl__9pkoqnd4M8vLv8Baq2kouDgHOwOPPyaBcWr3r-UJYvOop3nvzwdxehOP2UgVQrDD6FDndKGSJpUAAZG0eqALu2VccEiJmcVpYcJNxw6VZSr_zDZq6hIWaFVSp7HD-F-AHiL6K7FsBsjSVKEA==&c=Tu5b4mvAhgblHK9Qp-PJqcZDMMlFTa2qfjLkuJu2bak5G_VjiOn3YQ==&ch=z4EVLC9bPwGNO9la3lnY0tD5O5EBpK3p3dQs9JL-qcpRhxALQlnh_w==" target="_blank"><b><span style='color:#2C74FF'>mass.gov/MOD</span></b></a><o:p></o:p></span></p><p align=center style='text-align:center'><b><span style='font-family:"Calibri",sans-serif;color:black'></span></b><span style='font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p align=center style='text-align:center'><span style='font-family:"Calibri",sans-serif;color:black'><a href="https://bcm4toyab.cc.rs6.net/tn.jsp?f=001J4n6D11srT7tma9lyWqMM_Z0fD2lwr5cgcnLpFHAucwGWd4H6gg1SHmWQcAArSccmWG0Zq_EzuYAwfmkS7nB5Qxt5W4GXzUZbvEvIcrqhtp0Sl0jqIMYd-hYBJrE6Zr78rVMHokHF7-JAcuwyrh3LWN7mOc7BNN-RtTqcxT_NfJEH4HcrjySQVUX2c7zFLth4cGSXQqIeAuAiDjpCdDBeexxUh_Y3UIj9b4VKN9U4VmXnpTgtJvlDxns8ohBVuwRR-0DAooTxHjl6sEnsbYh8g==&c=Tu5b4mvAhgblHK9Qp-PJqcZDMMlFTa2qfjLkuJu2bak5G_VjiOn3YQ==&ch=z4EVLC9bPwGNO9la3lnY0tD5O5EBpK3p3dQs9JL-qcpRhxALQlnh_w==" target="_blank"><b>Accessibility Statement</b></a><o:p></o:p></span></p><p align=center style='text-align:center'><span style='font-family:"Calibri",sans-serif;color:black'><a href="https://bcm4toyab.cc.rs6.net/tn.jsp?f=001J4n6D11srT7tma9lyWqMM_Z0fD2lwr5cgcnLpFHAucwGWd4H6gg1SH4Z527cdytNRhP8kt7t6N0-GI2mXUAFu1m-h6wXW8ik0xrHf22lVRW6hKRRFMrooXcF2I0enp_y9-WXrWP3GhMvprRmXNZK50KPUHuQ_6fUrpBQqcu0O6pk4mncf0cCrz43e678tzX4-_ZZyJd3YW83CH7zc32H0V3-PA38KnbwZ_jrrUCuX2VJCqQSt_NFZozuNqQ0SqDdvJIhS6dKNV0=&c=Tu5b4mvAhgblHK9Qp-PJqcZDMMlFTa2qfjLkuJu2bak5G_VjiOn3YQ==&ch=z4EVLC9bPwGNO9la3lnY0tD5O5EBpK3p3dQs9JL-qcpRhxALQlnh_w==" target="_blank"><b>Language Access</b></a> | <a href="https://bcm4toyab.cc.rs6.net/tn.jsp?f=001J4n6D11srT7tma9lyWqMM_Z0fD2lwr5cgcnLpFHAucwGWd4H6gg1SH4Z527cdytN_I0upfW6KCi5t7VXB4-pvHMPTBCtCN1zqy5ypdHqVWIJaNoV9spDXcsIFTRv-mvA5iGTBN52t_vav4_LtQQKBRhQVzAa2bBd-coqR5VjnRZprnNcBhGdvbJnn_517jaF_A7vXIj7eWBeljx_VgKH0MmnZX50kFpGpi5GY-yB85yAElx83hScSPuREsWTuCK88JelOGfsDERkyen-FonoTQ==&c=Tu5b4mvAhgblHK9Qp-PJqcZDMMlFTa2qfjLkuJu2bak5G_VjiOn3YQ==&ch=z4EVLC9bPwGNO9la3lnY0tD5O5EBpK3p3dQs9JL-qcpRhxALQlnh_w==" 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