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</head> <body class="body template template--en-US" data-template-version="1.43.23" data-canonical-name="CPE-PT15731" lang="en-US" align="center" style="-ms-text-size-adjust: 100%; -webkit-text-size-adjust: 100%; min-width: 100%; width: 100%; margin: 0px; padding: 0px;"> <div id="preheader" style="color: transparent; display: none; font-size: 1px; line-height: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden;"><span data-entity-ref="preheader"></span></div> <div id="tracking-image" style="color: transparent; display: none; font-size: 1px; line-height: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden;"><img src="https://m9n59dabb.cc.rs6.net/on.jsp?ca=06843124-e492-41c2-be51-afc4355890f0&a=1134000289612&c=180aeb2c-de11-11ed-8aa5-fa163ec87d62&ch=180b65b6-de11-11ed-8aa5-fa163ec87d62" / alt=""></div> <div class="shell" lang="en-US" dir="ltr" style="background-color: #FFFFFF;"> <table class="shell_panel-row" width="100%" border="0" cellpadding="0" cellspacing="0" style="background-color: #FFFFFF;" bgcolor="#FFFFFF"> <tr class=""> <td class="shell_panel-cell" style="" align="center" valign="top"> <table class="shell_width-row scale" style="width: 620px;" align="center" border="0" cellpadding="0" cellspacing="0"> <tr> <td class="shell_width-cell" style="padding: 15px 10px;" align="center" valign="top"> <table class="shell_content-row" width="100%" align="center" border="0" cellpadding="0" cellspacing="0"> <tr> <td class="shell_content-cell" style="border-radius: 0px; background-color: #ffffff; padding: 0; border: 0px solid #869198;" align="center" valign="top" bgcolor="#ffffff"> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tr></tr> </table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top">
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<table class="text text--padding-vertical" width="100%" border="0" cellpadding="0" cellspacing="0" style="table-layout: fixed;"> <tr> <td class="text_content-cell content-padding-horizontal" style="text-align: left; font-family: Helvetica,Arial,sans-serif; color: #403F42; font-size: 14px; line-height: 1.2; display: block; word-wrap: break-word; padding: 10px 20px;" align="left" valign="top"><p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif; font-weight: bold;">The following message is being shared by the Massachusetts Commission for the Blind (MCB) on behalf of the Massachusetts Bay Transit Authority (MBTA). For any inquiries or further information, please contact the MBTA.</span></p></td> </tr> </table> </td> </tr> </table> <table class="layout layout--1-column" style="table-layout: fixed;" width="100%" border="0" cellpadding="0" cellspacing="0"> <tr> <td class="column column--1 scale stack" style="width: 100%;" align="center" valign="top">
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<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">The MBTA has announced a change to typical subway operations on the Red Line. Specifically, the MBTA will begin periodically running shorter, four-car trainsets to supplement the standard six-car trainsets.</span></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"></span></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif; font-weight: bold;">Why is this happening?</span></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif; font-weight: normal;">The MBTA is in the process of retiring its oldest Red Line train cars. While new Red Line cars continue to be received, there are not enough spare cars to regularly meet service demands. As a result, there may be instances when the MBTA must run four-car trains to maintain current service levels, particularly during peak A.M. and P.M. service hours.</span></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif; font-weight: bold;">When and how often will shorter trainsets be deployed?</span></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">This will largely depend on how many cars are available to be put into passenger service, but riders can expect to find one to three shorter trainsets in service during the weekday rush beginning as early as this week.</span></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif; font-weight: bold;">What steps will be taken to ensure a safe and positive experience for all riders?</span></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">The MBTA recognizes that running a combination of six- and four-car trainsets will be a significant change for riders – particularly for those who regularly board cars towards the rear of the train. With this in mind, the following steps will be taken:</span></p>
<p style="margin: 0;"><br></p>
<ul>
<li style="font-size: 18px; color: rgb(0, 0, 0);"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">As a shorter train car is approaching the station, a message will be broadcast both audibly and visually letting riders know the train will be shorter and that they should move towards the front of the train while standing behind the yellow line.</span></li>
<li style="font-size: 18px; color: rgb(0, 0, 0);"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">An additional MBTA employee will be stationed in the rear car of the shorter trainsets. Their role will be to scan the platform as the train enters the station and ensure everyone waiting towards the end of the platform is aware of the need to move further down the platform to board.</span></li>
<li style="font-size: 18px; color: rgb(0, 0, 0);"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">At high ridership stations, employees will be present on the platform to ensure riders are aware of incoming shorter trainsets.</span></li>
</ul>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif; font-weight: bold;">Have Any Questions?</span></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">If you have any questions regarding this change, please contact the MBTA Customer Service Center by calling </span><a href="tel:617-222-3200" rel="noopener noreferrer" target="_blank" style="font-size: 18px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: underline; font-style: normal;">617-222-3200</a><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> (711 for TTY users) or by sending feedback through the </span><a href="https://m9n59dabb.cc.rs6.net/tn.jsp?f=0019qShoF57Q3ZRvdxO7kcqd0btReHS9c2_7urs3F6aGRbIJoUcLGIFftUsCxx2O_iqIHYI1dG7uPxjFZCA0TY2L9LroqY9NUkWthkobUwCELSznzufsabgW4RqsNUC9nA05ofvr_UgHYmN9FDVQRE6USJWp-LI6dOmgwdJORb_2No3_OC91Led2BFl73fmVx6GJFNzkvm4T63zf90ilHXSfBwlgwei090qiQjdJ8-2QJ8PYEvSs2551KGAs9-aOj7VIQEOr6YfCDuCvrybD1lWj99_n4qfJU5Cj_F_taDkKynMNplXS6uBZgTMGYHv83D2rSFKzLRrIyp8XxyXErzD5h4izHnIytzABMu9PNdCWoAysMm6uX3VHahxIbqBbt2u-cJ04pzFiX5Mpt4Z3E9pjaiGrQvYaA2P_E8x_fbHKOEO5yp_EtgGsrowOKksxLCKE-dboVKTY2qLTZitYGi4ZhnljIqHolXY&c=s3o4Kr-LGXgyLpULSl3UM8m9GNSWnEig7MNAes5_aITSvBXkyfNM3w==&ch=Cr7Yxk89KyB4goV89w4__uO18fVzLHk53uSFTa4i1SLbnPtgWcOsrg==" rel="noopener noreferrer" target="_blank" style="font-size: 18px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: underline; font-style: normal;">contact form</a><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">. </span></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> </span></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">Additionally, the MBTA offers free travel training services through the </span><a href="https://m9n59dabb.cc.rs6.net/tn.jsp?f=0019qShoF57Q3ZRvdxO7kcqd0btReHS9c2_7urs3F6aGRbIJoUcLGIFftUsCxx2O_iqQ-UXVj2_f3F8KyWhqhtjzvR7i8Sit1ivEKymlGv17_K0tCufoV8PJYsgIWH7aE5s0Bc9RfHvkC4cFT4hSpZAxOO8f_4hk99L4s5SoSPknD491qfpICpa0JqBvbGMMIxsMKve6TaHqCkAVe4gzIhetpkd74mPBgH6g-7q6fsFroCVHrBFbU8gcm3Sb-GGp_2TBtgWsLmZs3QWcw6Ot7X1batqSaYlTtD9s7r8ES_KNYEm_WbWCa9QYH4lmMuk-PAN-r0T5MFIn6YFkONFbq9CFsV6FBug9iV9jbq0FcHjP6nGsl2WnsNbuZuus21RP8NZp-vBdP14h-5Pa2t6_W9D-jqi618ol_BZKWAc9HZ5Tb92A-vKSkUS-ao1MbRCQGcgYno-SL_UU_qZkfJ3XECbqvBRcrV0bPGK&c=s3o4Kr-LGXgyLpULSl3UM8m9GNSWnEig7MNAes5_aITSvBXkyfNM3w==&ch=Cr7Yxk89KyB4goV89w4__uO18fVzLHk53uSFTa4i1SLbnPtgWcOsrg==" rel="noopener noreferrer" target="_blank" style="font-size: 18px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: underline; font-style: normal;">Mobility Center</a><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;">. If you would like to speak or meet with one of the professional trainers for support in adjusting to this change, contact the Mobility Center:</span></p>
<p style="margin: 0;"><br></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-weight: bold; font-family: Tahoma, Geneva, sans-serif;">Phone:</span><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> </span><a href="tel:617-337-2727" rel="noopener noreferrer" target="_blank" style="font-size: 18px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: underline; font-style: normal;">617-337-2727</a><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> (711 for TTY users).</span></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-weight: bold; font-family: Tahoma, Geneva, sans-serif;">Email:</span><span style="font-size: 18px; color: rgb(0, 0, 0); font-family: Tahoma, Geneva, sans-serif;"> </span><a href="mailto:howtotravel@mbta.com" rel="noopener noreferrer" target="_blank" style="font-size: 18px; color: rgb(51, 102, 204); font-family: Tahoma, Geneva, sans-serif; font-weight: bold; text-decoration: underline; font-style: normal;">howtotravel@mbta.com</a></p>
<p style="margin: 0;"><span style="font-size: 18px; color: rgb(0, 0, 0); font-weight: bold; font-family: Tahoma, Geneva, sans-serif;">Online Form: </span><a href="https://m9n59dabb.cc.rs6.net/tn.jsp?f=0019qShoF57Q3ZRvdxO7kcqd0btReHS9c2_7urs3F6aGRbIJoUcLGIFftUsCxx2O_iq_3pGdoBcuQpphUhQr31piuGmDHmN0KE6UqUN8B4qzKbf55KdEZIWjONNVIBSNFIQUlPhIGZtNjAX9GO1jxk0xyrcVF0wUKqC8stnqjy2ZxhjcDgmamJxDngv69mnwDcBBfEhAmRBPbk0fhn_cawycNvkSTCTVoo72jXsQhD1CmDweG4JXJ4KufX7KW5l9TSJenERImgoSQbUlcUMnbybKT-j-QFoUSrF3YYzl_o7jNfzD6LhC1Hy7freKXvgAPAev_jSd9rSV51H3xrx1gL_FvrtiaXkJ4t1YGPj4_jATYTj6hV0r-uoMb7oEfLM87nKIGRA5mQRczjn9Zto77cH8gU9tERq1TeSoWrivcw-NZ_E4qmkKcmYCBxU5Orw5bBANPW3R9ZZHD3araHWLHt_kpwu8oy_bhlJ&c=s3o4Kr-LGXgyLpULSl3UM8m9GNSWnEig7MNAes5_aITSvBXkyfNM3w==&ch=Cr7Yxk89KyB4goV89w4__uO18fVzLHk53uSFTa4i1SLbnPtgWcOsrg==" rel="noopener noreferrer" target="_blank" style="font-size: 18px; color: rgb(51, 102, 204); font-weight: bold; font-family: Tahoma, Geneva, sans-serif; text-decoration: underline; font-style: normal;">Travel Training Referral Form</a></p>
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