<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div dir="ltr"><div>Good morning all Federation family, I am forwarding this on if anyone has an email already with registered with the MPTA The Ride, you probably have gotten this announcement but I am sending it as transportation chair if I can call that correctly shara or at least let me know if I\u2019m doing that wrongly.</div><div>I am giving this update that the app has gone live for anyone who wants to download it off the App store, or the Google play store.</div><div>It was announced yesterday at the Advisory Meeting Riders' Transportation Access Group (RTAG). I am also in the process of writing up some notes still from the meeting, and I am waiting to also get the I believe I have heard that they record an archived the meetings, which go on the official I believe you two page for The Ride, but I will verify that.</div><div>I\u2019ll be sending these notes out very soon. Hopefully I haven\u2019t seen it. Go live yet as I said I have to check the channel. Hopefully maybe it will be on tomorrow. Or I will get this out very early next coming week. Line look forward to talking to all of you more later.</div><div>Regards,</div><div><br></div><div>Steven YERARDI.</div><div><br></div><div><div dir="ltr">Sent from my iPhone</div><div dir="ltr"><br>Begin forwarded message:<br><br></div><blockquote type="cite"><div dir="ltr"><b>From:</b> The RIDE <theride@mbta.com><br><b>Date:</b> September 11, 2025 at 9:25:25\u202fAM EDT<br><b>To:</b> spyerardi@gmail.com<br><b>Subject:</b> <b>New RIDE App and Online Booking Site</b><br><b>Reply-To:</b> The RIDE <theride@mbta.com><br><br></div></blockquote><blockquote type="cite"><div dir="ltr">\ufeff
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<span style="font-size:18px"><strong>Please <u>do not</u> respond to this email. If you have feedback about a specific trip or questions about The RIDE please call MBTA Customer Support at 617-222-3200 or fill out the <a href="https://mbta.us19.list-manage.com/track/click?u=d69747d5fc9f30fa7321ea932&id=a66373c03a&e=7c617bdb8c" target="_blank" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">online Customer Support form</a>.</strong></span>
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<div style="text-align: left;">Dear RIDE Customer,
<p paraeid="{c252e2ec-579f-4b3f-b45c-f3dccf0ecf23}{48}" paraid="1129055545" style="font-size: 18px;text-align: left;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;line-height: 150%;">Exciting updates at The RIDE! Now you can use our new online booking platform or mobile app to schedule trips, update profile and notification settings, add funds to your account, and track your trip. Ready to check it out?</p>
<ul>
<li paraeid="{c252e2ec-579f-4b3f-b45c-f3dccf0ecf23}{48}" paraid="1129055545" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">The <a href="https://mbta.us19.list-manage.com/track/click?u=d69747d5fc9f30fa7321ea932&id=d33a309753&e=7c617bdb8c" target="_blank" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">Rider Guide</a> has information to help get you started. The steps to access your account, schedule trips, and add a payment method are the same in the app and on the website.</li>
<li paraeid="{c252e2ec-579f-4b3f-b45c-f3dccf0ecf23}{48}" paraid="1129055545" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">You can download the Android app by <a href="https://mbta.us19.list-manage.com/track/click?u=d69747d5fc9f30fa7321ea932&id=5980765711&e=7c617bdb8c" target="_blank" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">clicking here</a> or searching "The RIDE - MBTA" in the Play Store.</li>
<li paraeid="{c252e2ec-579f-4b3f-b45c-f3dccf0ecf23}{48}" paraid="1129055545" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">You can download the Apple app by <a href="https://mbta.us19.list-manage.com/track/click?u=d69747d5fc9f30fa7321ea932&id=7f12b8eb3d&e=7c617bdb8c" target="_blank" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">clicking here</a> or searching "The RIDE - MBTA" in the App Store.</li>
<li paraeid="{c252e2ec-579f-4b3f-b45c-f3dccf0ecf23}{48}" paraid="1129055545" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">You can find the new online booking portal by <a href="https://mbta.us19.list-manage.com/track/click?u=d69747d5fc9f30fa7321ea932&id=5a4af43982&e=7c617bdb8c" target="_blank" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">clicking here</a>.</li>
<li paraeid="{c252e2ec-579f-4b3f-b45c-f3dccf0ecf23}{48}" paraid="1129055545" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">All of this information can also be found at <a href="https://mbta.us19.list-manage.com/track/click?u=d69747d5fc9f30fa7321ea932&id=60b79333f3&e=7c617bdb8c" target="_blank" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">www.MBTA.com/booktheride</a>. </li>
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<div style="text-align: left;">
<p lang="EN-US" paraeid="{a176cd4c-014a-458a-ac1d-dad0aff3231f}{129}" paraid="408362392" xml:lang="EN-US" style="font-size: 18px;text-align: left;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;line-height: 150%;">Here are a few things to be aware of when booking a trip yourself. </p>
<ul>
<li paraeid="{74504d77-6f16-49f6-8245-23bbdb6b05ca}{240}" paraid="532423207" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Pick-up and drop-off locations</strong>
<ul>
<li paraeid="{74504d77-6f16-49f6-8245-23bbdb6b05ca}{242}" paraid="1190700123" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">You can schedule trips between any addresses within The RIDE\u2019s service area online or in the app without having to first register your favorite addresses. You will have the option to save favorite addresses to your profile for convenience.<br>
</li>
<li paraeid="{74504d77-6f16-49f6-8245-23bbdb6b05ca}{242}" paraid="1190700123" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">You can search for pick-up and drop-off locations by address or name. If you search by name, make sure the address listed with it is the location you want to travel to before booking the trip.<br>
</li>
<li paraeid="{74504d77-6f16-49f6-8245-23bbdb6b05ca}{246}" paraid="791469991" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">If you share your location with the app or website, your pick-up location will default to your current location. Make sure to check that the right pick-up address is listed when you book your trip. <br>
</li>
</ul>
</li>
<li paraeid="{74504d77-6f16-49f6-8245-23bbdb6b05ca}{248}" paraid="158020245" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Trip times </strong>
<ul>
<li paraeid="{74504d77-6f16-49f6-8245-23bbdb6b05ca}{250}" paraid="1483330011" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">However you schedule your trip, you will now get your estimated pick-up and drop-off times when you book your trip. Instead of a promise time, you will now get a 30-minute pick-up window during which your vehicle will arrive.</li>
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Customer Assistance
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If you need assistance using the new app or website, please call TRAC at 844-427-7433 and select option 5.
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