[MD-AtLarge] Job Posting: Crisis Response Center

[Maryland President]

Urgent hiring: If interested in the position, please contact:

Quinita Garrett, LCPC, NCC, Director of Call Center and System Coordination 

Baltimore Crisis Response, Inc.

(410) 433.5255 extension 331

301.741.5109 (cell)

or 

apply through Indeed and Human Resources will notify Quinita. Virtual and
In-person interviews will be held for full-time and part-time weekend
positions.

 

Call Center Counselors for the Central Maryland Crisis Response System  

Pay $22.00 per hour.

Description: The goal of the call center counselor is to provide appropriate
services to callers across Baltimore City, Baltimore County, Howard County,
and Carroll County. These services may include supportive counseling,
information and referrals, crisis intervention counseling, suicide
prevention and intake screening of callers to the Mobile Teams and other
community services. This is an in-person position.

Scope of Work:

Ability to work in a highly stressful environment that deals with frequent
suicidal callers.

Assesses each caller's presenting problem, support systems, coping skills
and level of emergency to determine appropriate intervention.

Intervenes appropriately with callers who present imminent danger to self or
others, including assessing lethality and taking necessary steps to
intervene.

Completes all shift-to-shift forms for transfer of information between
shifts.

Access bed registry and other resources to connect callers to services.

Comply with Central Maryland Crisis Standards and BCRI's Secondary Trauma
Prevention policy in providing services to the community.

Adhere to Lifeline Standards, Crisis Now Standards, and other accrediting
bodies best practices.

Participate in regularly scheduled supervision and debriefing sessions as
appropriate.

If self-identified as a peer, participate in regular peer support sessions.

Adhere to annual training requirements and other duties as requested.

 

Education requirements:

High school diploma, bachelor's degree preferred or individuals with lived
experience.

 

Experience:

One year of community mental health experience desirable or lived
experience.

 

Physical demands: accessible 

 

Working conditions/Hazards: Potential exposure to highly charged, stressful
and emotional situations; potential exposure to aggressive encounters.

 

Full-time benefits: Medical, Denal, Vision, 403(b) Retirement Plan,
Vacation, Sick, Personal, and Holiday Leave. Medical participants receive a
$1,500 debit card to cover eligible deductible and copay expenses.

Part-time benefits: 403(b) Retirement Plan, Sick and Safe Leave.

Baltimore Crisis Response Incorporated (BCRI) is the city's first and only
comprehensive crisis center. 

BCRI is a 509(c) (3) private non-profit behavioral health and crisis
services organization. Since 1992, they have helped countless individuals
overcome mental health and substance use disorders, regardless of ability to
pay or time of day. Operating call center services, mobile response, crisis,
and substance use residential units, and more, they work in partnership with
other city providers to create new and innovative ways to sere Baltimore
City and Maryland's communities.

 

 

 

 

 

 

Ronza Othman, President

National Federation of the Blind of Maryland

443-426-4110

Pronouns: she, her, hers

 

The National Federation of the Blind of Maryland knows that blindness is not
the characteristic that defines you or your future. Every day we raise the
expectations of blind people, because low expectations create obstacles
between blind people and our dreams. You can live the life you want;
blindness is not what holds you back

 

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