[Md-sligo] ability ride program

Mon Jan 8 17:21:54 UTC 2018

I know that the advisory committee that Queen is on has made complaints.  If you have any problems that you can document, send her an email so that she can pass it along, or if you have any problems yourself, use the complaint process.  If the lifts have to be used more often, they are getting more wear and tear, and someone may have been pennywise and pound foolish.

Debbie

-----Original Message-----
From: MD-Sligo [mailto:md-sligo-bounces at nfbnet.org] On Behalf Of Powers, Terry (NIH/NCI) [E] via MD-Sligo
Sent: Monday, January 08, 2018 11:04 AM
To: Sligo Creek Chapter list, NFB of Maryland
Cc: Powers, Terry (NIH/NCI) [E]
Subject: Re: [Md-sligo] ability ride program

I kept my regular subscription trip with Metro Access.  I have used the new feature for short trips, like return trips, home, from the dr.  I would use call and ride to get from work to the dr. and the new metro access  same day trip to get home from the dr.  You never know when you will be done at a dr. appointment.  I have also used it, if we are let out earley and I might use it, today, because of the possible ice.  
My first call, with them, they booked it as a call and ride and when the driver came, he claimed he could not take me!
They had to send another driver. If a driver can do call and ride then why can't he do the Metro Access trip???
>From then on, I have emphisized    make sure it is Metro access!

I have also used it to come to work, late, a few times.  I could never do this, before!  Either on time or take the full day off!
I like the service, but am sticking with my regular ride for getting to and from work.  I have had trouble when Metro Access has sent cabs, before and the driver did not come in, and no one knew the cab was there for me!
To many cabs come to my large building for the guards to check every cab, for me!

Is there anything we can do to stop Metro Access from buying any more of the new vans???
They are very dangerious!!!
The steps are tretuous.  The large seat is to high and can not be adjusted and the van is to low for tall people.  I am about 5 feet and have to be careful, when getting on!
I have to use the lift to get off.  I can make it on, but am fearful of falling, when getting off.  

Terry P.

-----Original Message-----
From: Shickeytha Chandler via MD-Sligo [mailto:md-sligo at nfbnet.org]
Sent: Saturday, January 06, 2018 1:21 PM
To: Sligo Creek Chapter list, NFB of Maryland <md-sligo at nfbnet.org>
Cc: Shickeytha Chandler <shickeytha at gmail.com>
Subject: Re: [Md-sligo] ability ride program

Hi Yasmin,

I have also found the service to be hit or miss in terms of reliability. For example, this morning, I had a trip where the dispatcher had given the driver the wrong destination address for me.
It just so happened that I mentioned to the driver the location I was going to and he realized that he had the wrong address. So he was able to call in and have them re-route the trip in the system. Otherwise, I would have been taken to the wrong place.

On the return trip, the driver did not arrive timely so I called and found that they had entered the wrong pickup address for me. They sent out another driver, but after 10 minutes no one was there yet, so I called again and they said they were still waiting for a driver near me to take the trip. So I cancelled and took a Uber, which was only $2 more than I would have paid for Abilities Ride.

Shickeytha
On 1/2/18, Reyazuddin, Yasmin via MD-Sligo <md-sligo at nfbnet.org> wrote:
> Hi All,
> Happy new year
> I wanted to share with you some of the issues with the new metro 
> access program ability ride.
> Metro access requires that a person either subscribe to their service 
> or one could schedule ride most 1 week in advance.
>
> I tried to schedule the ability ride for one week at a time, as there 
> were days when I did not need to go.
> They scheduled me for 4 days Monday through Thursday but no trips on Friday.
>
> I started calling them every day to schedule a ride or call a cab, and 
> the staff informed me that I was already scheduled.
> I tried to speak with a supervisor and the person responding on the 
> line became the supervisor. After digging, I found out that the 
> Regency cab company have scheduled me until 4-30-18 every day Monday 
> through Friday, including the holidays.
> They told me that there was a standing order, which is puzzling to me. 
> Who ordered and when, did they even ask me about this.
>
> I have tried to cancel these trips by informing the staff and 
> requesting to cancel the trips. The staff informed me that they have 
> canceled the trips but I still get a cab every morning without making 
> the phone call. It is troubling as the drivers show up at my home 10 
> minutes before 7:00 am and knock at the door.
> If no lights are on,  they call me on the phone and ask if I have to 
> go to work.
> Another issue is that the drivers call me at about 9:00 am at my home 
> and say that the cab is waiting, This is the return trip from the 
> morning at
> 7:00 am.
> I had informed them that I do not require a return trip, and if I will 
> need one, I will call. Why then a return trip is booked at my home 
> when I am at work.
> I will be sending a complaint to the taxi cab commission as this is 
> not right.
> If any of you have any suggestions please send me some.
>
> Yasmin Reyazuddin, Customer Service Representative II
> MC311 Customer Service Center
> Office of Public Information
> 1401 Rockville Pike., Suite #300
> Rockville, MD 20852
> phone: 240-777-0311
> email: yasmin.reyazuddin at montgomerycountymd.gov
>
>
>
>
>
>
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