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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Rikki S. Epstein
[mailto:repstein@wmata.com] <br>
<b>Sent:</b> Friday, September 24, 2010 9:54 AM<br>
<b>To:</b> Brown, Debbie<br>
<b>Subject:</b> Metro ADA E-News: Metro call centers closed temporarily; web
site offers best access for information <o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span lang=EN style='font-size:14.0pt;font-family:"Arial","sans-serif"'>Metro
call centers closed temporarily; web site offers best access for information<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span lang=EN style='font-size:14.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal style='margin-right:21.0pt;background:white'><b><span
lang=EN>Leased building that houses call center flooded <o:p></o:p></span></b></p>
<p class=MsoNormal style='margin-right:21.0pt;background:white'><span lang=EN><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-right:21.0pt;background:white'><span lang=EN>Metro’s
customer call centers for MetroAccess and general Metro information as well as Metro’s
Lost and Found Office are closed temporarily due to a flood in the leased space
that houses those services, so Metro customers seeking information about
MetroAccess, Metrorail, Metrobus and lost and found items should do so through
Metro’s web site (<a href="http://www.wmata.com/"><span style='color:windowtext;
text-decoration:none'>http://www.wmata.com/</span></a> today. <br>
<br>
The offices, including the MetroAccess reservations unit, will reopen once
permission to reoccupy the building is granted. <br>
<br>
MetroAccess riders still can reserve trips through <a
href="http://www.wmata.com/accessibility/metroaccess_service/"><span
style='color:windowtext;text-decoration:none'>MetroAccess Web Booking</span></a>,
which can be accessed through <a href="http://www.wmata.com/"><span
style='color:windowtext;text-decoration:none'>http://www.wmata.com/</span></a>.
Limited phone lines are available for urgent “Where’s My Ride?” calls. <br>
<br>
Customers who want to plan their Metrorail or Metrobus trips can utilize the <a
href="http://www.wmata.com/"><span style='color:windowtext;text-decoration:
none'>online trip planner</span></a> on the <a href="http://www.wmata.com/"><span
style='color:windowtext;text-decoration:none'>Metro home page</span></a> or
they can call 202-637-7000 and say “Trip Planner” for automated telephone
assistance. Customers who want to utilize the <a
href="http://www.wmata.com/rider_tools/nextbus/arrivals.cfm"><span
style='color:windowtext;text-decoration:none'>NextBus information can do so
online</span></a> or they also can call 202-637-7000 and say “NextBus” to
receive automated information about when the next bus is scheduled to arrive at
a specific bus stop. Customers who want to file a <a
href="http://www.wmata.com/about_metro/lost_found/"><span style='color:windowtext;
text-decoration:none'>lost and found claim</span></a> can also do so online <br>
<br>
Customers who want to access <a
href="http://www.wmata.com/about_metro/contact_us/ridercomment.cfm"><span
style='color:windowtext;text-decoration:none'>comment forms</span></a> to offer
suggestions or complaints may also access those <a
href="http://www.wmata.com/about_metro/contact_us/ridercomment.cfm"><span
style='color:windowtext;text-decoration:none'>forms online</span></a>. <o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Rikki S. Epstein<o:p></o:p></p>
<p class=MsoNormal>ADA Operations Manager<o:p></o:p></p>
<p class=MsoNormal>Office of ADA Programs<o:p></o:p></p>
<p class=MsoNormal>Department of Access Services<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Washington Metropolitan Area Transit Authority<o:p></o:p></p>
<p class=MsoNormal>600 5th Street, NW<o:p></o:p></p>
<p class=MsoNormal>Washington, DC 20001<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>202-962-1125 (phone)<o:p></o:p></p>
<p class=MsoNormal>202-962-2722 (fax)<o:p></o:p></p>
<p class=MsoNormal>repstein@wmata.com<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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