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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>If you have any unopened packages of tokens or fare cards, this is for you. Please pay attention to the dates and places where they can be exchanges.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Debbie<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Rikki S. Epstein [mailto:repstein@wmata.com] <br><b>Sent:</b> Friday, January 21, 2011 8:41 AM<br><b>To:</b> Brown, Debbie<br><b>Subject:</b> Metro ADA E-News: Important Information for MetroAccess Customers<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b>MetroAccess Customers May Exchange Unopened Packages of Tokens, Unopened Packages of MetroAccess Fare Cards on Select Dates in February<o:p></o:p></b></p><p class=MsoNormal><b><o:p> </o:p></b></p><p class=MsoNormal>Starting February 1, MetroAccess will no longer accept tokens and MetroAccess fare cards. In an effort to accommodate MetroAccess customers who have large quantities of tokens or MetroAccess fare cards, Metro will allow customers to exchange unopened packages of tokens and unopened packages of MetroAccess fare cards for EZ-Pay credit on Feb. 9, 10, 16 and 17 at the following locations:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span>Metro Center Sales Office located at 12th and F Streets, NW (inside the Metro Center station). Open from 8 a.m. until 6 p.m <o:p></o:p></p><p class=MsoListParagraph><o:p> </o:p></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span dir=LTR></span>Metro Headquarters Sales Office located at 600 Fifth Street, NW. Open from 9 a.m. until 3 p.m.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Organizations should call Metro’s bulk sales office at 202-962-5700 to arrange for refunds of unopened packages of tokens and unopened packages of MetroAccess fare cards. Metro will accommodate refund requests through March 31.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Social service agencies can use SmartBenefits® to load value onto individual MetroAccess customers’ EZ-Pay accounts. This will enable agencies to pre-pay for their MetroAccess constituents and allows customers to board without having to handle any fare media. For more information, please visit <a href="http://www.wmata.com/business/employer_fare_program">http://www.wmata.com/business/employer_fare_program</a> or call the SmartBenefits office at 202-962-1326 and select option 3.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Rikki S. Epstein<o:p></o:p></p><p class=MsoNormal>ADA Operations Manager<o:p></o:p></p><p class=MsoNormal>Office of ADA Programs<o:p></o:p></p><p class=MsoNormal>Department of Access Services<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Washington Metropolitan Area Transit Authority<o:p></o:p></p><p class=MsoNormal>600 5th Street, NW<o:p></o:p></p><p class=MsoNormal>Washington, DC 20001<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>202-962-1125 (phone)<o:p></o:p></p><p class=MsoNormal>202-962-2722 (fax)<o:p></o:p></p><p class=MsoNormal>repstein@wmata.com<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>