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<DIV><SPAN class=260575318-04022011><FONT face=Arial color=#0000ff size=2>FYI
</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Arial size=2>Yasmin Reyazuddin </FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Aging & Disability Services
</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Montgomery County Government
</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Department of Health & Human
Services </FONT></DIV>
<DIV align=left><FONT face=Arial size=2>401 Hungerford Drive (3rd floor)
</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Rockville MD 20850 </FONT></DIV>
<DIV align=left><FONT face=Arial size=2>240-777-0311 (MC311) </FONT></DIV>
<DIV align=left><FONT face=Arial size=2>240-777-1556 (personal) </FONT></DIV>
<DIV align=left><FONT face=Arial size=2>240-777-1495 (fax) </FONT></DIV>
<DIV align=left><FONT face=Arial size=2>office hours 8:30 am 5:00 pm
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<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Hesler, Muriel
<BR><B>Sent:</B> Friday, February 04, 2011 1:45 PM<BR><B>To:</B> Hammond, Dana;
Doonan, Elizabeth; Cooksey, Toni; Abelove, Sherry R.; Weinreich, Ron; Sisay,
Allelign; Powers, Maryellen<BR><B>Cc:</B> Ambush, Doris; Reyazuddin, Yasmin;
Hottinger, Joyce A.<BR><B>Subject:</B> Metro ADA E-News: MetroAccess Fare
Changes to Begin Feb. 27<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><B><FONT face=Calibri size=4><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 14pt">MetroAccess Fare Changes to Begin
Feb. 27</SPAN></FONT></B></P>
<P class=MsoNormal style="BACKGROUND: white; MARGIN-RIGHT: 21pt"><FONT
face=Calibri size=2><SPAN style="FONT-SIZE: 11pt"></SPAN></FONT> </P>
<P class=MsoNormal style="BACKGROUND: white; MARGIN-RIGHT: 21pt"><B><FONT
face=Calibri size=2><SPAN lang=EN
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt">Efforts Aimed at Managing Growing
Cost of Paratransit service </SPAN></FONT></B></P>
<P class=MsoNormal style="BACKGROUND: white; MARGIN-RIGHT: 21pt"><FONT
face=Calibri size=2><SPAN lang=EN
style="FONT-SIZE: 11pt"></SPAN></FONT> </P>
<P class=MsoNormal style="BACKGROUND: white; MARGIN-RIGHT: 21pt"><FONT
face=Calibri size=2><SPAN lang=EN style="FONT-SIZE: 11pt">MetroAccess fares will
change on Feb. 27 as part of Metro’s overall fare adjustments that were approved
last June for the current fiscal year. <BR><BR>The new MetroAccess fares will be
based on the distance and time of day that a customer travels. The MetroAccess
fare will be twice the amount of what the fare would cost on the fastest
comparable trip if the same trip were taken on fixed-route services (such as
Metrobus and Metrorail), up to a maximum fare of $7. All grandfathered trips
outside the ADA service area will be charged a supplemental fare, up to the
maximum. MetroAccess customers currently pay a base fare of $3, however the
actual cost to provide that trip is $40. <BR><BR>To make sure MetroAccess
customers are aware of the upcoming changes, information is being posted inside
all MetroAccess vehicles and on MetroAccess phone lines as well as the
MetroAccess web page. Customers will be mailed a newsletter and new customer
guide with updated information about the fare structure and service area this
month. Automated phone calls also will be placed to customers.
<BR><BR>MetroAccess officials have met with the Accessibility Advisory
Committee, MetroAccess Subcommittee and various advocacy groups such as Centers
for Independent Living in the District of Columbia, Maryland and Virginia to
discuss the upcoming fare change. <BR><BR>MetroAccess customers will be informed
of the exact fare that they are expected to pay for a trip when they book a trip
online or via phone with a MetroAccess reservations agent. To determine how much
a comparable Metrobus or Metrorail trip will cost, MetroAccess customers can
visit Metro’s Trip Planner at metroopensdoors.com, and enter the origin,
destination, time and date of their trip. The MetroAccess fare is calculated by
doubling the SmarTrip-based fare for the first itinerary that is generated, up
to a $7 maximum. <BR><BR>For customers’ convenience and to ensure they receive
the most reliable service, fare payment in the exact amount is required prior to
boarding all MetroAccess vehicles. Metro is encouraging MetroAccess customers to
prepay their fare with <A
href="http://www.wmata.com/accessibility/metroaccess_service/docs/EZ_Pay_brochure.pdf"><FONT
color=black><SPAN style="COLOR: windowtext; TEXT-DECORATION: none">MetroAccess
EZ-Pay</SPAN></FONT></A>. Customers can add money to their EZ-Pay account with a
credit or debit card by phone or online; with cash, credit or debit at the Metro
Center Sales Office, or through SmartBenefits. Customers can view step-by-step
instructions on how to use EZ-Pay online, or they can call 301-562-5360 to
request that a brochure be mailed to them. <BR><BR>MetroAccess has phased out
the use of tokens and fare cards in an effort to simplify and reduce the time
required to pay fares. As of Feb. 1, MetroAccess no longer accepts them for fare
payment. Customers may exchange unopened packages of tokens and/or MetroAccess
fare cards for EZ-Pay credit on Feb. 9, 10, 16 and 17 at the Metro Center Sales
Office and the Metro Headquarters Sales Office. The Metro Center Sales Office is
located at 12th and F Street, NW, (inside the Metro Center station) and is open
from 8 a.m. until 6 p.m. weekdays. The Metro Headquarters Sales Office is
located at 600 Fifth Street, NW, and is open from 9 a.m. until 3 p.m. weekdays.
<BR><BR>Effective July 1, 2010, the MetroAccess service area was changed to
provide paratransit service to locations within ¾ mile of fixed route services
(such as Metrobus and Metrorail) during the same hours that fixed route
transportation services are available. Customers who traveled outside the ADA
service area and/or hours in FY2010 were permitted to continue to do so under a
grandfathering provision adopted by the Metro Board of Directors. All
grandfathered trips outside the ADA service area will be charged a supplemental
fare, up to the $7 maximum. <BR><BR>Metro is encouraging people with
disabilities who are able to travel on Metro’s fully accessible bus and rail
system to do so and take advantage of Metro’s Reduced Fare program. People with
disabilities who qualify for the program pay half the regular fare on Metrobus
and Metrorail, which is no more than 85 cents per trip on Metrobus and $2.50 per
trip on Metrorail. <BR><BR>Metro has a free travel training program to teach
people with disabilities how to travel independently on Metrobus and Metrorail.
Training sessions are customized based on an individual’s needs. Anyone
interested in scheduling a free system orientation should call 202-962-1100 or
e-mail access@wmata.com. <BR><BR></SPAN></FONT><B><FONT size=4><SPAN lang=EN
style="FONT-WEIGHT: bold; FONT-SIZE: 14pt"><A
href="http://www.wmata.com/about_metro/news/faqs/preview.cfm?faqID=68"><FONT
color=black><SPAN style="COLOR: windowtext; TEXT-DECORATION: none">Questions and
answers about MetroAccess fare changes</SPAN></FONT></A>:</SPAN></FONT></B></P>
<P class=MsoNormal style="BACKGROUND: white; MARGIN-RIGHT: 21pt"><FONT
face=Calibri size=2><SPAN lang=EN style="FONT-SIZE: 11pt"><A
href="http://www.wmata.com/about_metro/news/faqs/preview.cfm?faqID=68">http://www.wmata.com/about_metro/news/faqs/preview.cfm?faqID=68</A>
</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN style="FONT-SIZE: 11pt">Rikki
S. Epstein</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt">ADA</SPAN></FONT> Operations Manager</P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt">Office of </SPAN></FONT>ADA Programs</P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt">Department of Access Services</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt">Washington</SPAN></FONT> Metropolitan Area Transit
Authority</P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN style="FONT-SIZE: 11pt">600
5th Street, NW</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt">Washington</SPAN></FONT>, DC 20001</P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt">202-962-1125 (phone)</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt">202-962-2722 (fax)</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt">repstein@wmata.com</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt"></SPAN></FONT> </P></DIV></BODY></HTML>