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</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<h1><span lang="EN" style="font-size:24.0pt;line-height:120%">Ride On Flex<o:p></o:p></span></h1>
<p style="line-height:21.0pt"><span lang="EN" style="font-size:10.5pt;font-family:"Open Sans";color:black">Flex service begins June 26, 2019!<o:p></o:p></span></p>
<p style="line-height:21.0pt"><span lang="EN" style="font-size:10.5pt;font-family:"Open Sans";color:black">An "on demand" microtransit pilot serving two small geographically designed zones.<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black"><img width="887" height="697" style="width:9.2395in;height:7.2604in" id="Picture_x0020_8" src="cid:image001.jpg@01D50BC4.0AC2ECE0" alt="Flex: Book and go!"></span><span lang="EN" style="font-size:10.5pt;font-family:"Open Sans";color:black"><o:p></o:p></span></p>
<h2><span lang="EN" style="font-size:21.0pt;line-height:120%">Microtransit Service Standards and Policies<o:p></o:p></span></h2>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<thead>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Service Policy<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Montgomery County Policy<o:p></o:p></span></b></p>
</td>
</tr>
</thead>
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Zone<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Rockville Zone -
<a href="https://www.montgomerycountymd.gov/DOT-Transit/Resources/Files/flex/Microtransit_Zones_Rockville.pdf" target="_blank">
see <span class="sr-only1"><span style="color:#355997;text-decoration:none">Rockville</span></span> map
</a><br>
Glenmont / Wheaton Zone - <a href="https://www.montgomerycountymd.gov/DOT-Transit/Resources/Files/flex/Microtransit_Zones_Glenmont_Wheaton.pdf" target="_blank">
see <span class="sr-only1"><span style="color:#355997;text-decoration:none">Glenmont/Wheaton</span></span> map
</a><o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Fares<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">$2.00 Cash or SmarTrip (
<a href="https://www.montgomerycountymd.gov/dot-transit/routesandschedules/fares/fares2.html">
Ride On fare structure applies</a>)<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Span of Service<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Rockville
<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l0 level1 lfo1">
<span style="font-size:10.5pt;font-family:"Open Sans"">9:00 a.m. to 3:30 p.m.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Glenmont / Wheaton
<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l2 level1 lfo2">
<span style="font-size:10.5pt;font-family:"Open Sans"">6:00 a.m. to 9:00 a.m.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l2 level1 lfo2">
<span style="font-size:10.5pt;font-family:"Open Sans"">3:30 p.m. to 7:00 pm<o:p></o:p></span></li></ul>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Service Delivery<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Corner to corner<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Time Bus Will Wait for Riders<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">1 minute<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">No-show Policy<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">1st and 2nd time: Friendly reminder<br>
3rd time: 7-day suspension<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Access Service<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">State first and last name<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Reserve Trips<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">All trips must be reserved through the mobile app.<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Booking Requirements<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Same-day service delivery. No subscription service permitted.<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><b><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Accessibility<o:p></o:p></span></b></p>
</td>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black">Vehicles are wheelchair accessible.<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<h2><span lang="EN" style="font-size:21.0pt;line-height:120%">What is the new Flex microtransit service?<o:p></o:p></span></h2>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l10 level1 lfo3">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">A pilot transportation service to improve access and provide more connections to the existing transit network<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l10 level1 lfo3">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Mobile app-based booking of ALL rides<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l10 level1 lfo3">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Brand-new passenger buses with wheelchair accessibility<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l10 level1 lfo3">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">No loading of fare cards on buses<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l10 level1 lfo3">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Buses feature free WiFi access<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l10 level1 lfo3">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Connections between households, transit hubs, commercial centers, and public services (e.g. libraries, schools, recreation centers)<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l10 level1 lfo3">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Regular Ride On fare policy<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l10 level1 lfo3">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Provides first and last mile connections by on demand buses owned and operated by MCDOT<o:p></o:p></span></li></ul>
<h2><span lang="EN" style="font-size:21.0pt;line-height:120%">How to Prepare for Ride On Flex<o:p></o:p></span></h2>
<ol start="1" type="1">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l4 level1 lfo4">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Download the mobile phone app (Ride On Flex) from the Apple or Google store<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l4 level1 lfo4">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Enter your pick up location<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l4 level1 lfo4">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Enter your drop off location<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l4 level1 lfo4">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Book your trip<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l4 level1 lfo4">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Go to your pick up location and enjoy your trip<o:p></o:p></span></li></ol>
<p style="line-height:21.0pt"><span lang="EN" style="font-size:10.5pt;font-family:"Open Sans";color:red">The service will only take
<a href="http://www.smartrip.com/">SmarTrip cards</a>, passes, tokens, and cash. You cannot load cash/tokens onto a SmarTrip card on Flex. Always have enough fare on your card, or use cash/tokens/passes on these buses.
</span><span lang="EN" style="font-size:10.5pt;font-family:"Open Sans";color:black"><o:p></o:p></span></p>
<h2><span lang="EN" style="font-size:21.0pt;line-height:120%">What to Expect<o:p></o:p></span></h2>
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<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">The bus operator will ask for your first and last name to confirm you have a reservation.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l8 level1 lfo5">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">"Virtual" bus stops only (no bus shelters or physical bus stops with poles and concrete pads).
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<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Boarding will be at designated corners (for example, the northeast corner of Main and Park Streets)<o:p></o:p></span></li></ul>
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<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Pick-up locations are considered corner to corner unless otherwise designated as curb to curb (wheelchairs)
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<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Glenmont Metro Station location will be the Kiss & Ride Lot.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l8 level2 lfo5">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Rockville Metro Station location will the Kiss & Ride Lot.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l8 level2 lfo5">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Wheaton Metro Station location will be a bus bay.<o:p></o:p></span></li></ul>
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<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Reservations are same-day only and on demand only -- you're given the next available time.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l8 level1 lfo5">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">Maximum of 6 people are allowed per reservation.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l8 level1 lfo5">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">NO BOARDING WITHOUT A BOOKED RESERVATION<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l8 level1 lfo5">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">The bus operator will wait one minute after arrival at pickup location.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0in;line-height:21.0pt;mso-list:l8 level1 lfo5">
<span lang="EN" style="font-size:10.5pt;font-family:"Open Sans"">No-show riders will have their registrations suspended after three no shows.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="line-height:21.0pt"><span style="font-size:10.5pt;font-family:"Open Sans";color:black"><img border="0" width="857" height="1200" style="width:8.927in;height:12.5in" id="Picture_x0020_7" src="cid:image002.jpg@01D50BC4.0AC2ECE0" alt="Ride On Flex bus - rear view"></span><span lang="EN" style="font-size:10.5pt;font-family:"Open Sans";color:black"><o:p></o:p></span></p>
<h2><span lang="EN" style="font-size:21.0pt;line-height:120%"><a href="https://www.montgomerycountymd.gov/DOT-Transit/Resources/Files/Terms%20of%20Use%20from%20MoCo%20website.pdf"><span style="color:green">Terms of Use</span></a></span><span lang="EN" style="font-size:21.0pt;line-height:120%;color:green">
</span><span lang="EN" style="font-size:21.0pt;line-height:120%"><a href="https://www.montgomerycountymd.gov/DOT-Transit/Resources/Files/Privacy%20Policy%20from%20MoCo%20website.pdf"><span style="color:green">Privacy Policy</span></a><br>
<br>
Connecting People and Places<o:p></o:p></span></h2>
<p style="line-height:21.0pt"><span lang="EN" style="font-size:10.5pt;font-family:"Open Sans";color:black">To realize a future for Montgomery County that includes a first-rate, multi-modal transportation system, MCDOT is expanding choices for all the users
of our network. The Ride On Flex represents the third tier of bus service in a four-tier plan.<o:p></o:p></span></p>
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