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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Here is information about Flex Ride tyat Wayne got from the WMATA website.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Debbie<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'></span><o:p></o:p></p><div><p class=MsoNormal><span style='font-family:"Tahoma",sans-serif'></span>Debbie, I found this on the Wmata page under MetroAccess, then click on abilities ride. After you click on the abilities ride link it tells you all about the flex ride.<o:p></o:p></p><div><div><p class=MsoNormal><o:p> </o:p></p></div><div><h3 style='mso-margin-top-alt:15.0pt;margin-right:0in;margin-bottom:7.5pt;margin-left:0in;box-sizing: border-box;caret-color: rgb(51, 51, 51);-webkit-tap-highlight-color: rgba(0, 0, 0, 0);-webkit-text-size-adjust: 100%'><span style='font-size:21.0pt;font-family:"Arial",sans-serif;color:#333333;font-weight:normal'>The flexible alternative to MetroAccess<o:p></o:p></span></h3><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;box-sizing: border-box;caret-color: rgb(51, 51, 51);-webkit-tap-highlight-color: rgba(0, 0, 0, 0);-webkit-text-size-adjust: 100%'><span style='font-family:"Arial",sans-serif;color:#333333'>Abilities-Ride is the safe, easy and flexible alternative to MetroAccess. The program offers MetroAccess customers the opportunity to have some of their trips provided by local <a href="https://wmata.com/service/accessibility/metro-access/Abilities-Ride-Providers.cfm"><span style='color:#333333;text-decoration:none'>taxicab companies, sedan and van companies</span></a>, and national transportation network companies. <a href="https://forms.office.com/Pages/ResponsePage.aspx?id=9DZYrXQNzUODxX5p6qZ5FbWNltMYtEVGk-4FgpyGoulUM0VOMDJSUTlWU1dIWDlaOVFRTFM1TFNTTS4u" target="_blank"><span style='color:#333333;text-decoration:none'>Click here to join now</span></a>.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;box-sizing: border-box;caret-color: rgb(51, 51, 51);-webkit-tap-highlight-color: rgba(0, 0, 0, 0);-webkit-text-size-adjust: 100%'><span style='font-family:"Arial",sans-serif;color:#333333'>When a customer's trip is moved to one of the Abilities-Ride providers, the customer will enjoy a fast, direct trip to their destination; not shared with other passengers, and a discounted fare; currently free<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;box-sizing: border-box;caret-color: rgb(51, 51, 51);-webkit-tap-highlight-color: rgba(0, 0, 0, 0);-webkit-text-size-adjust: 100%'><span style='font-family:"Arial",sans-serif;color:#333333'>If you choose to <a href="https://forms.office.com/Pages/ResponsePage.aspx?id=9DZYrXQNzUODxX5p6qZ5FbWNltMYtEVGk-4FgpyGoulUM0VOMDJSUTlWU1dIWDlaOVFRTFM1TFNTTS4u" target="_blank"><span style='color:#333333;text-decoration:none'>join the Abilities-Ride program</span></a>, you will continue to call MetroAccess to make trip reservations. MetroAccess will decide whether your trip will be moved to one of the Abilities-Ride providers or remain with MetroAccess. If the trip is moved, you will receive a text message from the Abilities-Ride provider. If the trip remains on MetroAccess, you will receive the normal MetroAccess reminder call.<o:p></o:p></span></p><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;box-sizing: border-box;caret-color: rgb(51, 51, 51);-webkit-tap-highlight-color: rgba(0, 0, 0, 0);-webkit-text-size-adjust: 100%'><span style='font-family:"Arial",sans-serif;color:#333333'>By joining Abilities-Ride, you will enjoy:<o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Direct Trips<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Flexible Pick-up Times<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Faster Travel Times<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo1;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Discounted Fares<o:p></o:p></span></li></ul><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;box-sizing: border-box;caret-color: rgb(51, 51, 51);-webkit-tap-highlight-color: rgba(0, 0, 0, 0);-webkit-text-size-adjust: 100%'><b><span style='font-family:"Arial",sans-serif;color:#333333'>Key Points to Remember:</span></b><span style='font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><ul type=disc><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Joining the Abilities-Ride program does not guarantee that any of your MetroAccess reservations will be moved to an Abilities-Ride provider.<o:p></o:p></span></li></ul><ul type=disc><ul type=circle><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo2;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>When booking a MetroAccess trip, you should always be prepared to be serviced by MetroAccess and pay the MetroAccess fare.<o:p></o:p></span></li></ul></ul><ul type=disc><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Customers will be required to contact the Abilities-Ride provider when ready to be picked up (Flex Option)<o:p></o:p></span></li></ul><ul type=disc><ul type=circle><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level2 lfo2;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Communication will be either by a phone call or text message.<o:p></o:p></span></li></ul></ul><ul type=disc><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Abilities-Ride is a <b>curb-to-curb service</b>, not door-to-door like MetroAccess.<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Abilities-Ride drivers are not required to carry customer bags or luggage.<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Abilities-Ride drivers are not required to wait with a customer for a "hand-off" at trip destination location.<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>You are free to express your preferred Abilities-Ride provider, but there is no guarantee that all of your Abilities-Ride trips will be serviced by your preferred provider.<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Wheelchair-accessible vehicles are available for customers who require use of a wheelchair-accessible, ramp or lift equipped vehicle.<o:p></o:p></span></li></ul><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in;box-sizing: border-box;caret-color: rgb(51, 51, 51);-webkit-tap-highlight-color: rgba(0, 0, 0, 0);-webkit-text-size-adjust: 100%'><b><span style='font-family:"Arial",sans-serif;color:#333333'>Example of an Abilities-Ride Trip</span></b><span style='font-family:"Arial",sans-serif;color:#333333'><o:p></o:p></span></p><ol start=1 type=1><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Customer books a MetroAccess trip either through on-line booking or by calling the MetroAccess Call Center.<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Customer is provided the MetroAccess Pick-up Time, Pick-up Window, and Fare.<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>MetroAccess moves the trip to an Abilities-Ride provider.<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>The Abilities-Ride provider contacts the customer with confirmation of the trip.<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>On the day of service, the Customer contacts the provider when ready to be transported.<o:p></o:p></span></li></ol><ol start=5 type=1><ol start=1 type=a><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo3;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Customer original pick-up time may have been 10:00am, but Customer is ready at 9:30am, the Customer will request pick-up by calling the provider or sending a text message.<o:p></o:p></span></li><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo3;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Customer original pick-up time may have been 10:00am, but due to a longer than expected meeting, negative reaction to a medical treatment, etc., Customer is not ready until 11:00am, the Customer will request pick-up at the time they are ready by calling the provider or sending a text message.<o:p></o:p></span></li></ol></ol><ol start=6 type=1><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo3;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>Provider will dispatch a vehicle and provide Customer with an estimated arrival time.<o:p></o:p></span></li></ol><ol start=6 type=1><ol start=1 type=a><li class=MsoNormal style='color:#333333;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level2 lfo3;box-sizing: border-box'><span style='font-family:"Arial",sans-serif'>A vehicle will not be dispatched until Customer contacts the provider.<o:p></o:p></span></li></ol></ol><p class=MsoNormal><o:p> </o:p></p><div style='border:solid #4679B0 1.5pt;padding:4.0pt 8.0pt 0in 8.0pt;margin-left:3.75pt;margin-top:3.75pt;margin-right:3.75pt;margin-bottom:3.75pt;box-sizing: border-box;caret-color: rgb(51, 51, 51);-webkit-tap-highlight-color: rgba(0, 0, 0, 0);-webkit-text-size-adjust: 100%'><p style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:15.0pt;margin-left:0in'><span style='font-family:"Arial",sans-serif;color:#333333'>For more information about Abilities-Ride, please call 202-281-8984.<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Sent from my iPad<o:p></o:p></p></div></div></div></div></div></div></body></html>