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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#467886" vlink="#96607D" style='word-wrap:break-word'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none'> tech-vi@groups.io <tech-vi@groups.io> <b>On Behalf Of </b>David Goldfield via groups.io<br><b>Sent:</b> Thursday, August 7, 2025 2:50 PM<br><b>To:</b> Tech-VI Announcement List <tech-vi@groups.io><br><b>Subject:</b> [Tech-VI] From the Freedom Scientific Blog: New Support Eligibility Policy for JAWS, ZoomText, and Fusion<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt'><a href="https://blog.freedomscientific.com/new-support-eligibility-policy-for-jaws-zoomtext-and-fusion/">Original Source</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><h1 style='mso-line-height-alt:14.4pt;vertical-align:baseline'><span style='font-family:"Open Sans",sans-serif;color:#444444'>New Support Eligibility Policy for JAWS, ZoomText, and Fusion<o:p></o:p></span></h1><p class=MsoNormal style='vertical-align:baseline'><span class=entry-author><span style='font-size:10.5pt;color:#575757;border:none windowtext 1.0pt;padding:0in'><a href="https://blog.freedomscientific.com/author/ewhitaker/" title="Posts by Elizabeth Whitaker"><span class=author-name><span style='color:#575757;text-decoration:none'>Elizabeth Whitaker</span></span></a></span></span><span style='font-size:10.5pt;color:#575757'> <span class=entry-date><span style='border:none windowtext 1.0pt;padding:0in'>August 7, 2025</span></span> <a href="https://blog.freedomscientific.com/new-support-eligibility-policy-for-jaws-zoomtext-and-fusion/#respond"><span style='color:#575757;border:none windowtext 1.0pt;padding:0in'>0</span></a><o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><strong><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif;color:#0A0A0A;border:none windowtext 1.0pt;padding:0in'>Beginning September 1</span></strong><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif;color:#0A0A0A'>, phone and email technical support will be available exclusively for customers with a current Software Maintenance Agreement (SMA), an active subscription, or customers licensed for the current version of JAWS, ZoomText, or Fusion.<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif;color:#0A0A0A'>This change aligns our support policy with our licensing model and ensures consistent service for users. This change is for U.S. customers who receive technical support from Freedom Scientific.<o:p></o:p></span></p><h2 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-family:"Open Sans",sans-serif;color:#0A0A0A;font-weight:normal'>Review Your License Status<o:p></o:p></span></h2><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif;color:#0A0A0A'>Have questions or want to review your license status?<o:p></o:p></span></p><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif;color:#0A0A0A'>Send an email to <a href="mailto:SWOrders@Vispero.com"><span style='color:#005FAB;border:none windowtext 1.0pt;padding:0in'>SWOrders@Vispero.com</span></a> or call <strong><span style='font-family:"Open Sans",sans-serif;border:none windowtext 1.0pt;padding:0in'>1 (800) 444-4443.</span></strong><o:p></o:p></span></p><h2 style='mso-line-height-alt:14.4pt;background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-family:"Open Sans",sans-serif;color:#0A0A0A;font-weight:normal'>Use Our Online Resources<o:p></o:p></span></h2><p style='background:white;vertical-align:baseline;box-sizing: inherit;margin:2rem;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif;color:#0A0A0A'>For access to all self-service support resources, visit <a href="https://support.freedomscientific.com/support"><span style='color:#005FAB;border:none windowtext 1.0pt;padding:0in'>freedomscientific.com/support</span></a> or review the list of resources below:<o:p></o:p></span></p><ul style='margin-top:0in;box-sizing: border-box;margin:2rem 3em;outline: 0px;background-position-x:0px;background-position-y:0px' type=circle><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo3;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif'><a href="https://fscompanion.freedomscientific.com/"><span style='color:#005FAB;border:none windowtext 1.0pt;padding:0in'>FSCompanion</span></a> \u2013 Your AI-powered support assistant, available 24/7<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo3;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif'><a href="https://www.freedomscientific.com/support"><span style='color:#005FAB;border:none windowtext 1.0pt;padding:0in'>Tech Support Articles</span></a> \u2013 Search our knowledge base for quick help<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo3;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif'><a href="https://www.freedomscientific.com/training/"><span style='color:#005FAB;border:none windowtext 1.0pt;padding:0in'>Freedom Scientific Training Center</span></a> \u2013 Explore step-by-step guides, video lessons, and webinars<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo3;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif'><a href="https://www.freedomscientific.com/Enterprise"><span style='color:#005FAB;border:none windowtext 1.0pt;padding:0in'>Enterprise Deployment Resources</span></a> \u2013 IT setup guides<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo3;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif'><a href="https://www.freedomscientific.com/Downloads"><span style='color:#005FAB;border:none windowtext 1.0pt;padding:0in'>Downloads & Updates</span></a> \u2013 Latest software and requirements<o:p></o:p></span></li><li class=MsoNormal style='color:#0A0A0A;mso-list:l0 level1 lfo3;background:white;vertical-align:baseline;box-sizing: inherit;outline: 0px;background-position-x:0px;background-position-y:0px'><span style='font-size:10.5pt;font-family:"Open Sans",sans-serif'><a href="https://www.microsoft.com/en-us/accessibility/disability-answer-desk"><span style='color:#005FAB;border:none windowtext 1.0pt;padding:0in'>Microsoft Accessibility Answer Desk</span></a> \u2013 Accessibility support for Windows and Office<o:p></o:p></span></li></ul><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal>David Goldfield,<span style='font-size:11.0pt;mso-ligatures:none'><o:p></o:p></span></p><p class=MsoNormal>Blindness Assistive Technology Specialist<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="http://www.davidgoldfield.com/"><span style='color:#0563C1'>www.DavidGoldfield.com</span></a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Director of Marketing,<o:p></o:p></p><p class=MsoNormal>Blazie Technologies<o:p></o:p></p><p class=MsoNormal><a href="http://www.blazietech.com/"><span style='color:#0563C1'>www.BlazieTech.com</span></a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Am Yisrael Chai<o:p></o:p></p><p class=MsoNormal>The Nation of Israel Lives!<o:p></o:p></p><p class=MsoNormal><a href="https://www.freedomscientific.com/Training/Certification"><span style='font-size:14.0pt;font-family:"Arial",sans-serif;color:windowtext;mso-ligatures:none;text-decoration:none'><img border=0 width=86 height=86 style='width:.9in;height:.9in' id="_x0000_i1027" src="cid:image001.png@01DC07AA.7F299AA0" alt="JAWS Certified, 2022"></span></a><span style='font-size:14.0pt;font-family:"Arial",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><a href="https://certification.nvaccess.org/"><span style='color:#0563C1'>NVDA Certified Expert</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Subscribe to the Tech-VI announcement list to receive blindness technology 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