[MN-at-Large] [NFBMN At-Large] ACCESSIBILITY SUPPORT PHONE LINES YOU SHOULD KNOW

[Dale HELTZER]

All,

This is a very useful collection of support phone numbers I happened on in the Top Tech Tidbits newsletter.

The text of the article is below, followed by a link to the online version.

Enjoy
Be well -D


ACCESSIBILITY SUPPORT PHONE LINES YOU SHOULD KNOW
OCT 1, 2024


 
With a welcomed emphasis on accessibility and inclusion, numerous companies now offer specialized support services for customers with vision loss. They are there to help you get the most out of their products and to ensure your devices are set right to accommodate your needs. This is an effort we greatly appreciate and are delighted to spread the word.

Amazon's Accessibility Customer Service
888-283-1678

Call to speak with an accessibility specialist who can help you buy books and other products, or get you directly to tech support for Amazon devices and services including Alexa, Kindle & Fire Tablet. Hands raised triumphantly for accessible and inclusive
smartphones. 

Audible Support: 
888-283-5051.

American Airlines Special Assistance 
800-237-7976

Arrange the assistance you need for navigating the airport, security screening, location of gate, seat number, connecting flights, baggage claim and ground transportation. 

Apple Accessibility Support Line
877-204-3930

For users of Apple's iPhone, iPad, iPod Touch, Apple Watch, or Mac - this is a gift. It is a special support line reserved for customers with vision, hearing, motor, and learning impairments. Senior AppleCare specialists are available 24/7 to help you get
your Accessibility Settings right, answer your questions, and resolve your technical issues. They'll even teach you a thing or two.

AT&T 
National Center for Citizens with Disabilities (NCCD)
866-241-6568

This is where wireless customers with vision loss get answers to questions about accessibility features and services available from AT&T.

Comcast Accessibility
866-668-6703

Direct line to a dedicated team, specially trained to support customers who rely on accessibility services including voice guidance and video description.

Delta Air Lines Accessibility Services
404-209-3434

A special and all-inclusive service from Delta, for customers with accessibility needs, book your air travel and accessibility assistance, all together. 

Google

To request a call back, from a Google Disability support specialist, complete this online 
form.

Call an accessibility specialist at Google through the 
BeMyEyes
 app on a smartphone or tablet. Click the 'Service Directory tab' button on the app's home page, select Google in the Technical tab.

Google Technical Support: 
855-971-9121
may (or may not) be able to help with accessibility questions, depends on the specialist you connect with.

HP Accessibility Support
888-259-5707

Technical support for customers with accessibility needs, pertaining to HP (Hewlett Packard) products, available from 6am to 9pm Mountain Time.

LinkedIn Disability Answer Desk
Call on 
Be My Eyes
app

Contact an accessibility specialist at the LinkedIn Disability Answer Desk through the Be My Eyes app, on a smartphone or tablet; click the Specialized Help button on the apps home page, then select Technical to get to LinkedIn.

Microsoft Disability Answer Desk
800-936-5900
or the 
Be My Eyes
app

The features you need to make your PC 'vision friendly' are built right into Windows - unfortunately, many people don't know that. Microsoft recognized this as a significant problem and put in place a support team specialized in accessibility. So dial them
up and get your computer set up to work for you (not against you). And, to make it even easier on yourself - allow them remote access to your PC and they can make the adjustments.

Peloton

The Accessibility Team at Peloton will answer your questions and give you a call, if you request it by email to: 
accessibility at onepeloton.com.

Samsung Accessibility
972-761-7123

Contact the Accessibility Team at Samsung for answers to questions, large and small, about all Samsung products.  Reach out by phone or email: 
accessibility at sea.samsung.com
 to request a call back. 

For general support in the U.S. contact Samsung at: 800-726-7864 by text or voice.

Spectrum Accessibility Support
844-762-1301

Call this support line to learn about and take advantage of Spectrum cable accessibility accommodations.

Spotify
Call on 
Be My Eyes
app

Get help from your smartphone or tablet with any questions you may have about Spotify, the world's largest music streaming service. Speak to a trained customer service specialist on BME; go to Specialized Help, Technical, then Spotify.

T-Mobile Accessibility
833-428-1785

T-Mobile has an 
Accessibility Support
web page. It says, "T-Mobile will provide accessible support for wireless network service and billing inquiries. Please contact our Accessibility Customer Care at 1-833-428-1785 if you have any questions or need special assistance. For additional support,
please contact Customer Care."

United Airlines Accessibility Desk 
800-228-2744

Arrange the assistance you need for navigating the airport, security screening, location of gate, seat number, connecting flights, baggage claim and ground transportation. 

Verizon Center for Customers with Disabilities
800-974-6006

verizon.com/disabilities

Free 411 for your home phone and for your mobile phone. Get your bills in the format of your choice...large print or digital. They can help you with anything else pertaining to your home phone service.

Verizon Wireless National Accessibility Center
888-262-1999

It can sometimes be challenging to get information about accessibility features that make your mobile phone, or tablet, work for you. Questions about enlarging text, using voice commands effectively, or using the screen reader, often remain unanswered when
posed to your store representative. That should be the case no more - now there is a customer service and technical support center dedicated to helping people maximize the accessibility features built into all of Verizon's mobile devices. Let them help you
get your device set just right for you, from 8am - 9pm EST, Monday - Friday.

vote.org
Call on 
Be My Eyes
 app

Get help, on a smartphone or tablet, registering to vote, checking your registration status, and requesting a mail-in ballot. On BME, go to Specialized Help on the home page, then Civic Engagement, then select 
vote.org.

We will continue adding Accessibility Support services as we discover them. Please let us know if you know of any before we do, and we'll share by posting to this list.

This article was originally published April 1, 2017 and most recently updated on September 30, 2024.

https://ophthalmicedge.org/patient/accessibility-support-phone-lines-you-should-know/?utm_source=toptechtidbits&utm_medium=newsletter&utm_campaign=10102024&utm_term=editorial