[nabop] More About Marriott

Fri Sep 30 12:24:02 UTC 2011

I would ask Maurice Shackelford this, he is the VP of the Travel and Tourism Division, he also used to work for the Marriott Corporation before he owned his own travel agency. you can contact him at reservations at peachtreetravel.net

Leading the Way in Independent Travel! Cheryl Echevarria http://www.echevarriatravel.com 631-456-5394 reservations at echevarriatravel.com Affiliated as an Independent Contractor with Superior Travel, located in Baldwin, NY. www.superiortravel.com Affiliated as an Independent Contractor with Absolute Cruise & Travel, Inc.

> From: braille at satx.rr.com
> To: nabop at nfbnet.org
> Date: Fri, 30 Sep 2011 04:22:50 -0500
> Subject: Re: [nabop] More About Marriott
> 
> Hello Ashley and everyone,
> 
> I can't tell you much about the software Marriott uses right now, but 
> there were a few blind reservation agents who used JAWS, and found it 
> accessible. I know with Merlin, there were comboboxes for the various hotels 
> searched for by city. Of course, if someone knew the hotel property code, he 
> or she could type in the property code after pressing Alt P. There were 
> radiobuttons for the bed types and whether someone wanted a smoking or 
> nonsmoking room. There were also comboboxes for the credit card types.
> 
> Yes, we had to follow a script but not word-for-word.
> 
> Mary Donahue
> 
> ----- Original Message ----- 
> From: "Ashley Bramlett" <bookwormahb at earthlink.net>
> To: "National Association of Blind Office Professionals" <nabop at nfbnet.org>
> Sent: Thursday, September 29, 2011 8:46 PM
> Subject: Re: [nabop] Introduftion to the List
> 
> 
> > Mary,
> > Thanks, So if they now use another software, we don't know if that's 
> > accessible to jaws.
> > I'm not completely blind, but I do read braille and use jaws.
> > Did you actually enter in data while you were on the phone?
> > Was their software set up like a table or online form? Did you find that 
> > quick navigation keys
> > such as x for checkbox or c for combo box worked in their software and 
> > database?
> > I assume your main duty was to enter in reservations.
> > Did they train you on the software? What about the actual callers? Did you 
> > have a script to follow?
> >
> > This is good to know; I figured that Marriott would have had blind 
> > employees; after all they are huge.
> >
> > Ashley
> >
> >
> > -----Original Message----- 
> > From: Mary Donahue
> > Sent: Thursday, September 29, 2011 9:06 PM
> > To: National Association of Blind Office Professionals
> > Subject: Re: [nabop] Introduftion to the List
> >
> > Ashley and everyone,
> >
> > Ashley, I worked as a customer care sales specialist at the Marriott
> > Reservations Center in San Antonio from April, 2002 to September, 2007.
> > Everyone there seemed very positive. There were about eight or nine blind
> > representatives. Those of us who read Braille used JAWS. There were a few
> > large print readers who used MAJIK. At the time, we used Merlin, the
> > software for Marriott. Now, I think Marriott uses another type of 
> > software.
> > I hope this helps.
> >
> > Mary Donahue
> >
> > ----- Original Message ----- 
> > From: "Ashley Bramlett" <bookwormahb at earthlink.net>
> > To: "National Association of Blind Office Professionals" 
> > <nabop at nfbnet.org>
> > Sent: Thursday, September 29, 2011 5:55 PM
> > Subject: Re: [nabop] Introduftion to the List
> >
> >
> >> Hi Lisa,
> >>
> >> This list is pretty quiet. Well, I'm sure there's several subscribers. 
> >> I've noticed that entry level office jobs such as administrative 
> >> assistants are not entry level; they are requiring 2 years experience.
> >> I finished my BA in liberal studies in 2009 and since then the economy 
> >> has not been the greatest.
> >>
> >> But something I can do with little to no experience is customer service 
> >> work. I like talking and my communication skills are strong.
> >> I've used my oral and written scommunication skills in my internships.
> >> And such an experience would not only bring me some money, but
> >> it would allow me to sharpen my interpersonal skills.
> >>
> >> So what did you do as a customer service representative?
> >> Did you have to use a database and how accessible was it? Was your work 
> >> full time? Do you use jaws? What accomodations did you use?
> >> I might look for customer service jobs at hotels, airlines, and 
> >> department stores. I know these large corporations such as Marriott, 
> >> Hilton, Macy's and Sears have call centers.
> >> So, if anyone else has done or does this work, chime in.
> >> Also, what do you mean as long distance operator?
> >> What company was that for?
> >>
> >> Thanks.
> >> Ashley
> >>
> >>
> >> -----Original Message----- 
> >> From: Lisa Hall
> >> Sent: Friday, September 09, 2011 9:33 PM
> >> To: 'National Association of Blind Office Professionals'
> >> Subject: Re: [nabop] Introduftion to the List
> >>
> >> Hi Ashley and everyone,
> >>
> >> I am Lisa Hall President of National Association of Blind Office
> >> Professionals. I work for Clovernook Center for the Blind and Visually
> >> Impaired. I am a Braille proofreader but holds an NLS certification as
> >> Literary Braille Transcriber from NLS as of May 2004. I have been working
> >> for Clovernook for a little over 5 years now.
> >> I work with several copyholders in proofreading the Braille. Our job is 
> >> to
> >> make sure that Braille matches print.
> >> In the past I have worked as Long Distance Operator, Customer Service
> >> Representative, Clerk typist Receptionist, and a host of other
> >> responsibilities over the years. In addition, I am volunteering for
> >> Cincinnati Association for the Blind as a volunteer reader reading USA 
> >> Today
> >> on the air through the radio reading service radio station WRRS.
> >>
> >>
> >> -----Original Message-----
> >> From: nabop-bounces at nfbnet.org [mailto:nabop-bounces at nfbnet.org] On 
> >> Behalf
> >> Of Nancy Coffman
> >> Sent: Saturday, September 10, 2011 8:36 PM
> >> To: 'National Association of Blind Office Professionals'
> >> Subject: Re: [nabop] Introduftion to the List
> >>
> >> I started out at Nebraska Services for the Visually Impaired 24 years ago 
> >> as
> >> a volunteer services coordinator. I was in charge of my own filing and
> >> paperwork. I Braille labeled anything print I thought I would need for
> >> records sake. I Brailled my calendar and other documents such as 
> >> volunteer
> >> contat information so it would be handy. I now work with technology
> >> services and don't know how to get out of a email account. I teach
> >> computer, fix them, break them and hope other people learn how to use 
> >> them.
> >> Be creative and you'll find something.
> >>
> >> Nancy Coffman
> >>
> >> -----Original Message-----
> >> From: nabop-bounces at nfbnet.org [mailto:nabop-bounces at nfbnet.org] On 
> >> Behalf
> >> Of Ashley Bramlett
> >> Sent: Friday, September 09, 2011 3:19 PM
> >> To: National Association of Blind Office Professionals
> >> Subject: Re: [nabop] Introduftion to the List
> >>
> >> Dani,
> >> This list is rather quiet. I hope we get answers.
> >> I'm Ashley and you saw me on the nabs list.
> >> I graduated with a liberal studies degree in 2009 from Marymount.
> >> I focussed on psychology and communication. I also have done office work 
> >> in
> >> my internships.
> >> I worked at National crime prevention council, NCPC, where I did online
> >> research, wrote up some reports, generated a list of books for an online
> >> book club and a few more tasks. I helped out with the circle of respect
> >> campaign, a national project to stop bullying.
> >> I just finished an internship with NLS where I helped write articles.
> >>
> >> I have the same questions as you. I applied for administrative jobs and 
> >> some
> >> of the work is visual: sorting mail, distributing mail, filing, 
> >> organizing
> >> papers. I don't see how I can do this. I can label the file in the 
> >> cabinent;
> >> I could label the copier and fax machine in braille.
> >> But I still need to read the labels to sort, organize, file, etc. Maybe 
> >> I'd
> >> have to work with a reader there.
> >>
> >> I'm open to many jobs especially since the economy is bad. I want to do
> >> event planning, outreach work, fundraising, or public affairs. But
> >> realistically, I might somewhere doing clerical or administrative tasks.
> >> That is because I have a general BA degree and some internship 
> >> experience.
> >> So helping out as an administrative assistant is what fits my 
> >> qualifications
> >> now. Other communication jobs require experience I don't have yet.
> >> I might get that experience via volunteering though. I want to use my
> >> written and oral communication skills in my job because it is a strength 
> >> of
> >> mine.
> >>
> >> On a different note, does anyone do braille proofreading here?
> >>
> >>
> >> Ashley
> >> -----Original Message-----
> >> From: Danielle Antoine
> >> Sent: Friday, September 09, 2011 3:06 PM
> >> To: nabop at nfbnet.org
> >> Subject: [nabop] Introduftion to the List
> >>
> >> Hi Group,
> >> My name is Danielle and currently live in south LA with my family and 
> >> guide
> >> dog. I have had some informal experience with office work doing 
> >> receptionist
> >> and clerk tasks. I do have an interest in doing that formally soon as I 
> >> am
> >> currently working on an MBA and plan to start a business. I am interested 
> >> in
> >> the types of environments you all work in and how you manage the influx 
> >> of
> >> print materials such as memos, distributing office mail, and handling 
> >> large
> >> files and anything else you might like to share. I might add that i am
> >> totally blind. I do have some idea of how I would handle things but I 
> >> wanted
> >> to hear others points of view and methods from those who have expertise.
> >> Blessings, Danie
> >>
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