[nabs-l] Apoligies prior message was cut off:

[Ashley Bramlett]

Hi,
I don't know what to say.  That is terrible!  Take the prep course with a 
tutor for now.  Also demand you get your money back.  If they won't 
accomodate you you shouldn't have to pay for a service you cannot take place 
in.  Other than getting a lawyer involved to threaten suing them I don't 
know what to say.  I assume you explained the problem to the company and 
they refused to implement changes to help make the website accessible.

Ashley
----- Original Message ----- 
From: "William ODonnell" <william.odonnell1 at yahoo.com>
To: <humanser at nfbnet.org>; <promotion-technology at nfbnet.org>; 
<nabs-l at nfbnet.org>; <Nyagdu at nfbnet.org>; <nagdu at nfbnet.org>; 
<Jobs at nfbnet.org>; <blindlaw at nfbnet.org>; 
<work-at-home-for-the-visually-impaired at googlegroups.com>
Sent: Wednesday, August 26, 2009 12:02 PM
Subject: [nabs-l] Apoligies prior message was cut off:


>I see that some have thought my message about my current expearience of 
>studying for the GRE was a spam filled message.
> The information below outlines my experiences while studying for the 
> Graduate Record Examination (GRE). I need some advice on how to proceed 
> forward since I am not getting what I have paid for.
> WARNING:
> To those who are blind or visually impaired who want or are taking the 
> prep courses for the GRE. Take the prep courses on your own with a private 
> tutor. Do not take a class through Kaplan. You and any one supporting you 
> will not get the $1100.00 you paid for since both the website is 
> inaccessible and you are not given proper accessible course material in 
> alternative formats usable to a screen-reader or screen magnification 
> program in a timely manor.
> The course requires individuals to utilize the textbook and internet 
> resources in an interactive classroom setting where the instructor 
> demonstrates concepts and the students read or openly discuss specific 
> examples from the text in the textbook.
> Even working through the representatives of the local Kaplan centers, the 
> issues fall back on Kaplan as a corporation since you are lead to believe 
> that you are the first blind or visually in pared person that Kaplan has 
> come across. With a founding some 50+ years ago, I believe that Kaplan has 
> had more than one visually impaired or blind person register for its 
> courses.
> Kaplan has a refund policy which clearly states that one is not able to 
> get a full refund after the third course session. The initial diagnostic 
> examination counts as the first course. Kaplan is more than willing to 
> make standard accommodations to those who require them for this. When one 
> chooses to obtain help through representatives from Kaplan for there 
> accessibility issues, the representatives will diligently work with you 
> once one has completed two consecutive class sessions. This means that the 
> deadline for any refunds has passed.
> Regarding the kaptest.com website, do not be mislead. The main page is 
> completely accessible. The accessibility issues come up once you register 
> and are able to create a student account. A student account can only be 
> completed once one has authorized either a classroom instruction or 
> tutoring session with a major credit card. The accessibility issues result 
> from the personal student portals being formatted to support flash content 
> and the lack of Kaplan integrating the website accessibility standards 
> referred to as the W3c.org/waiweb access initiative and /TR technical 
> reference pages through adobe systems.
> Unless one has there own personal equipment to utilize, one is not able to 
> utilize there local Kaplan center’s equipment since none of the centers 
> have any accessible screen magnifications or screen reading software on 
> sight.
> In addition, for those who choose to study and prepare for the GRE through 
> there local colleges or universities, those individuals would have the 
> same problems since the teachings and course related material is still 
> channeled through Kaplan and not the local colleges or University. Kaplan 
> outsources itself within local colleges and universities to offer there 
> programs since Kaplan is a monopoly as a service provider.
> Kaplan’s main headquarters are located in New York City, a place so 
> diverse yet so segregated to those few who possess special personal 
> corporate interests or political clout. .
>
>
>
>
>
>
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