[nabs-l] Great help number for issues with RFB and D

[V Nork]

Hello All, Just passing along a very helpful resource, I think.  I needed to get access to  an RFB and D book in a hurry ffor a class, so The first download I had Kristin from RFB and D walk me through it absolutely from square one step by step.    Just my experience, but I have noticed some puzzled queries on the list re RFB and D.  Once you are set up, it is very easy.  In my case, I had a speaker phone  near my computer and that way,   my helper, Kristin in this case, could hear my screen reader of Window Eyes,  and me and herself at one time. But you could of course also  take notes.  Today, I spoke with Amy to make sure I understood how to download  a great sounding book on poetry writing, recommended by my literature professor, called "In the Palm of your Hand."  Don't misunderstand, I have never written poetry, I just want to see if I can add some imagery to my non fiction writing.  NLS did not have this book.  So below is a copy and paste of an e mail I got from them today.  Happy Holidays

Hello,
If you are in need of any product support please call this number and ask to speak
to Michelle, Amy or Kristen (Kristen is visually impaired).  We can help with downloading
books, equipment troubleshooting and any technical help needed.
Product Support Number- 1-800-221-4792, option 3
Thank you,
Amy Leona
Member Services Representative
RFB&D
20 Roszel Road
Princeton NJ 08540
1-800-221-4792