[nabs-l] This is ridiculous!

[Sarah Alawami]

No this is not a news article it is a rant from me.
on march 8 2010 I was having issues to activate jaws so I contacted freedom scientific and told them what the problem was. they failed to help me and in my mind shrugged me off like I was a number. Here is the content of the message.
Message begins here.
Thank you for contacting  Technical Support.  Due to the complex nature of
your problem activating the JAWSR for WindowsR screen reading software, it
would be best if you would contact our Technical Support Department by
telephone at (727) 803-8600 between the hours of 8:30 AM and 7:00 PM EST.
If you would, please give the technician who answers the ticket number of
196568, so that he or she can read your e-mail message, and will be better
able to assist you.  Likewise, if you have any additional questions
regarding this or any other issue, please don't hesitate to contact us.
Ok this is odd, I got an error that the server had encountered an error.
I'll attach the file in text format. Will this ruin the activation process?
I tried I think twice to do this.

Take care.
Message ends here

Ok so I show someone else the error message of which I will paste the  contents of the file in to this email and they said that it looked like my modem or router was issuing an ipv6 address. I already new that and we think freedom's server are a bit confused as to what is going on on my end. or sprints end actually. I'm sending this to as many people as I can can including lists and so forth to see if I can get somebody's attention. I have tried to work with Rick justice but our schedules seem to clash as I'm at school 24/7. lol. Ok here is the content of the error message...

Information
SentinelLM: Error[17]: Probably no servers are running on this subnet.
OK 
Information
SentinelLM: Error[4]: License server hostname not specified correctly. Set environment variable LSHOST to 
(colon-separated) name(s) of server(s).
OK 

Client Activator
Error Code: 30004
License server hostname not specified correctly.
Set environment variable LSHOST to (colon-separated) name(s) of server(s).
OK 

I hypothesis that this is not my end that's doing this as I can visit the net for exams and googling and other things including skype.

Sincerely,
Sarah k  Alawami