[nabs-l] This is ridiculous!

[Sarah Alawami]

I remember when there techsupport was better when they were henter joise. When I had problems with jaws way back in 2002 they said over the phone to call my dealer to fix it and the dealer fixed it in a flash. the guy did not even think, theone at fs, to look int eh system tray for a blinking button that confused jaws. it was an error with a printer driver I had installed. Also I would in my form letter tell fs what I did to trouble shoot and they woudl tell meto do the same thing I just said I did, this was a few years ago and I'm sick of it!

Ok I'm done for now. but I really appreciate your guys's help.
On Mar 20, 2010, at 7:05 PM, Jedi wrote:

> I can understand why you'd feel frustrated. However, I personally don't think you're being shrugged off by FS. It sounds like they just want you to contact them by phone because your problem seems complex to them or at least complex enough that its solution can't be conveyed concisely or efficiently via e-mail. I would suggest then that you call tech support as soon as they're available to get things straightened out. If you can't wait until monday, it sounds like RJ is ready and able to help.
> 
> Respectfully,
> Jedi
> 
> Original message:
>> Have you spoken to any one from tech support? I know some one from the NFB
>> of Florida, who might be able to assist you. I can try to set up a meeting
>> on skype. My skype is rj.sandefur RJ
>> ----- Original Message -----
>> From: "Sarah Alawami" <marrie12 at gmail.com>
>> To: "Sarah Alawami" <marrie12 at gmail.com>
>> Sent: Saturday, March 20, 2010 8:10 PM
>> Subject: [nabs-l] This is ridiculous!
> 
> 
>>> No this is not a news article it is a rant from me.
>>> on march 8 2010 I was having issues to activate jaws so I contacted
>>> freedom scientific and told them what the problem was. they failed to help
>>> me and in my mind shrugged me off like I was a number. Here is the content
>>> of the message.
>>> Message begins here.
>>> Thank you for contacting  Technical Support.  Due to the complex nature of
>>> your problem activating the JAWSR for WindowsR screen reading software, it
>>> would be best if you would contact our Technical Support Department by
>>> telephone at (727) 803-8600 between the hours of 8:30 AM and 7:00 PM EST.
>>> If you would, please give the technician who answers the ticket number of
>>> 196568, so that he or she can read your e-mail message, and will be better
>>> able to assist you.  Likewise, if you have any additional questions
>>> regarding this or any other issue, please don't hesitate to contact us.
>>> Ok this is odd, I got an error that the server had encountered an error.
>>> I'll attach the file in text format. Will this ruin the activation
>>> process?
>>> I tried I think twice to do this.
> 
>>> Take care.
>>> Message ends here
> 
>>> Ok so I show someone else the error message of which I will paste the
>>> contents of the file in to this email and they said that it looked like my
>>> modem or router was issuing an ipv6 address. I already new that and we
>>> think freedom's server are a bit confused as to what is going on on my
>>> end. or sprints end actually. I'm sending this to as many people as I can
>>> can including lists and so forth to see if I can get somebody's attention.
>>> I have tried to work with Rick justice but our schedules seem to clash as
>>> I'm at school 24/7. lol. Ok here is the content of the error message...
> 
>>> Information
>>> SentinelLM: Error[17]: Probably no servers are running on this subnet.
>>> OK
>>> Information
>>> SentinelLM: Error[4]: License server hostname not specified correctly. Set
>>> environment variable LSHOST to
>>> (colon-separated) name(s) of server(s).
>>> OK
> 
>>> Client Activator
>>> Error Code: 30004
>>> License server hostname not specified correctly.
>>> Set environment variable LSHOST to (colon-separated) name(s) of server(s).
>>> OK
> 
>>> I hypothesis that this is not my end that's doing this as I can visit the
>>> net for exams and googling and other things including skype.
> 
>>> Sincerely,
>>> Sarah k  Alawami
>>> _______________________________________________
>>> nabs-l mailing list
>>> nabs-l at nfbnet.org
>>> http://www.nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
>>> To unsubscribe, change your list options or get your account info for
>>> nabs-l:
>>> http://www.nfbnet.org/mailman/options/nabs-l_nfbnet.org/joltingjacksandefur%40gmail.com
> 
> 
>> _______________________________________________
>> nabs-l mailing list
>> nabs-l at nfbnet.org
>> http://www.nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
>> To unsubscribe, change your list options or get your account info for nabs-l:
>> http://www.nfbnet.org/mailman/options/nabs-l_nfbnet.org/loneblindjedi%40samobile.net
> 
> -- 
> Email services provided by the System Access Mobile Network.  Visit www.serotek.com to learn more about accessibility anywhere.
> 
> _______________________________________________
> nabs-l mailing list
> nabs-l at nfbnet.org
> http://www.nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
> To unsubscribe, change your list options or get your account info for nabs-l:
> http://www.nfbnet.org/mailman/options/nabs-l_nfbnet.org/marrie12%40gmail.com