[nabs-l] This is ridiculous!

[Katie Wang]

Hi, Sarah,
  Unfortunately, it does seem that your best option would be calling
tech support at FS. I did contact them once regarding some strange
problem with JAWS installation and they were very patient and walked
me through the entire process until things worked out. I know you must
have a busy schedule and calling tech support may mean that you will
have to be stuck on the phone for a while, but according to their
email their tech support is available for relatively long hours (till
7 PM on week days) and i think it may be worthwhile to move things
around a bit on your schedule to find time and give them a call. Hope
you can get your problem solved soon. Good luck!
   Katie


On 3/21/10, Sarah Alawami <marrie12 at gmail.com> wrote:
> No this is not a news article it is a rant from me.
> on march 8 2010 I was having issues to activate jaws so I contacted freedom
> scientific and told them what the problem was. they failed to help me and in
> my mind shrugged me off like I was a number. Here is the content of the
> message.
> Message begins here.
> Thank you for contacting  Technical Support.  Due to the complex nature of
> your problem activating the JAWSR for WindowsR screen reading software, it
> would be best if you would contact our Technical Support Department by
> telephone at (727) 803-8600 between the hours of 8:30 AM and 7:00 PM EST.
> If you would, please give the technician who answers the ticket number of
> 196568, so that he or she can read your e-mail message, and will be better
> able to assist you.  Likewise, if you have any additional questions
> regarding this or any other issue, please don't hesitate to contact us.
> Ok this is odd, I got an error that the server had encountered an error.
> I'll attach the file in text format. Will this ruin the activation process?
> I tried I think twice to do this.
>
> Take care.
> Message ends here
>
> Ok so I show someone else the error message of which I will paste the
> contents of the file in to this email and they said that it looked like my
> modem or router was issuing an ipv6 address. I already new that and we think
> freedom's server are a bit confused as to what is going on on my end. or
> sprints end actually. I'm sending this to as many people as I can can
> including lists and so forth to see if I can get somebody's attention. I
> have tried to work with Rick justice but our schedules seem to clash as I'm
> at school 24/7. lol. Ok here is the content of the error message...
>
> Information
> SentinelLM: Error[17]: Probably no servers are running on this subnet.
> OK
> Information
> SentinelLM: Error[4]: License server hostname not specified correctly. Set
> environment variable LSHOST to
> (colon-separated) name(s) of server(s).
> OK
>
> Client Activator
> Error Code: 30004
> License server hostname not specified correctly.
> Set environment variable LSHOST to (colon-separated) name(s) of server(s).
> OK
>
> I hypothesis that this is not my end that's doing this as I can visit the
> net for exams and googling and other things including skype.
>
> Sincerely,
> Sarah k  Alawami
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