[nabs-l] Fwd: [Members] Airline apologizes for forgetting blind teen

[Harry Hogue]

This is ridiculous.  At least be proactive in mentioning your needs, even if
you are not comfortable with traveling off the plane yourself.  And of
course, if you make headlines, naturally the airline will apologize; they do
not want the adverse publicity resulting from not apologizing, etc.


-----Original Message-----
From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On Behalf
Of Sarah Alawami
Sent: Saturday, May 15, 2010 6:19 PM
To: nabs list list
Subject: [nabs-l] Fwd: [Members] Airline apologizes for forgetting blind
teen

I think she should have gotten off the plain by her self. How hard can that
be? just  get off and turn right and go up the ramp thing and turn left and
get out and then wait for your escort. but here's the story.

Airline apologizes for forgetting blind teen

Edmonton Journal , May 15, 2010

United Airlines has apologized to a blind woman from Vancouver Island who
was abandoned on an empty plane in Chicago.

Jessica Cabot of Courtenay, B.C., made headlines this week after she went
public about being forgotten in an empty United Airlines plane on an April 7
stopover in Chicago.

The 18-year-old was waiting for flight attendants to escort her to a
connecting flight to Florida when she heard the plane door seal shut. Ten
minutes later two maintenance staff happened to find her on an unscheduled
check of the plane.

She panicked in the plane, calling for help.

After a series of complaints, Cabot received a $250 airline voucher and the
promise of an apology. Five weeks after her flight and a series of news
stories later, she finally got one.

"They just called," said Cabot, on the phone from Jacksonville, Fla., where
she is visiting her fiance. "I can't even count how many times they said
sorry."


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