[nabs-l] [nabs] Fwd: Job Opportunity Louisville Call Center BeneficiaryService Representative

[Chris Nusbaum]

Maybe this would be a great opportunity for some of you! Keep in 
mind that I've erased the message headers for ease of reading.

Chris

Chris Nusbaum
  Sales and Advertising Coordinator
  Arianna's Art Inc.  Paintings for the Blind and Sighted!!!
Check us out online at: 
http://sites.google.com/site/tactileartforblind/!
  Like us on Facebook! Search for Arianna Lipka
  Visit the I C.A.N.  Foundation online at: 
www.icanfoundation.info for
information on our foundation and how it helps blind and visually
impaired children in MD say "I can!"



 Sent from my BrailleNote

 

My name is Jywanza Maye.  I work for Bosma Enterprises, which is 
an agency
for the blind and visually impaired, located in Indianapolis, IN.  
Bosma
Enterprises is seeking people (especially veterans) who are blind 
or
visually impaired to work at Humana’s call/contact center in 
Louisville, KY.
There are multiple positions available.  The positions are 
full-time with pay
starting at $15 an hour.  ****

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Below is information regarding the job opportunity in 
****Louisville**, **
KY.**** Can you please disseminate the information throughout 
your network?
****

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Thanks, ****

** **

Jywanza ****

* *

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*BOSMA ENTERPRISES*

* *
*JOB DESCRIPTION* * *

* *

*Position Title:                       *****Louisville** **Call** 
**Center**
** Beneficiary Service Representative ****

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*Status:                                   *Non-exempt****

** **

*Reports to:                            *****Contact** 
**Center**** Manager*
***

** **

*Overall Responsibility: *

* *

Effectively answer inbound calls utilizing available resources.  
Resolve
customer service issues in a professional and courteous manner.  
Effectively
communicate information with internal and external customers.  
Prioritize
workload to continuously answer incoming calls and maintain 
established
schedules and deadlines.  Utilize information systems for 
maintenance and
reporting issues.****

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*Education and Experience*:****

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**·       **High school diploma or GED required.  Four year 
college degree
preferred.  (May substitute equivalent education and/or 
experience for
degree).  ****

**·       **Two years experience in Customer Service and/or 
****Call** **
Center**** industry required.  ****

**·       **Proficiency with Assistive Technology required.  
****

**·       **Two years technical experience in a managed care 
environment
desired.  ****

**·       **1 – 3 years of military, healthcare, or managed care 
or related
experience desired.  ****

**·       **U.S.  Citizenship required****

** **

*Required Skills and Abilities:  *

* *

**·       **Excellent interpersonal skills to include active 
listening and
the ability to promptly respond to customers’ needs.****

**·       **Ability to communicate effectively and 
professionally, both
orally and in writing, to meet the needs of the organization and 
its
customers****

**·       **Ability to be proficient in Microsoft applications 
with speed
and accuracy.****

**·       **Ability to type a minimum of 35 WPM.****

**·       **Ability to define problems, establish facts and draw 
valid
conclusions.  ****

**·       **Ability to input customer data into prescribed 
computer software
concisely, accurately and in a timely manner.****

**·       **Ability to use an internet interface to input 
data.****

**·       **Ability to spend extended periods of time seated at 
a computer
work station while using a headset, telephone and computer.****

**·       **Ability to interact well in a team environment****

**·       **Ability to proactively problem solve.  ****

**·       **Ability to handle confidential files and data with 
discretion..**
**

**·       **Ability to be a self-starter capable of being 
organized and
multi-tasking with little or no supervision.****

**·       **Ability to be dependable both in attendance and job 
performance.
****

**·       **Ability to work varied hours and rotating shifts as 
business
needs dictate.****

** **

*Job Duties and Responsibilities:*****

* *

The essential functions of the Call Center Beneficiary Service
Representative position consist primarily of, but are not limited 
to, the
following:****

** **

**·       **Greet callers, establish rapport and project 
professional tone
within established service standards.****

**·       **Utilize prescribed software to document customer 
data and
follow-up with little or no supervision****

**·       **Provide prompt follow-up, both internally and 
externally, on
customer requests.****

**·       **Address customer issues, assuring that contract 
service levels
and objectives are met.  ****

**·       **Respond to and manage all contract calls using 
customer-oriented
etiquette.****

**·       **Maintain proficiency with technology used in the 
day-to-day
operation of the ****Call** **Center****.  ****

**·       **Maintain strict confidentiality of sensitive 
customer and
company information.****

**·       **Effectively manage and adapt to change within the 
organization
with a positive attitude.****

**·       **Follow all Bosma policies, process, and 
procedures.****

   - Contribute to the overall efficiency and effectiveness of 
the call
   center by performing other duties as assigned.  ****

** **

If you are interested, please forward your resume with a brief 
cover letter
to jywanzam at bosma.org.  If you have any questions, I can be 
reached at either
jywanzam at bosma.org or at (317) 514 2420 ****

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