[nabs-l] Slightly O.T. Reporting JAWS Bugs
Chris Nusbaum
dotkid.nusbaum at gmail.com
Wed Nov 16 01:57:55 UTC 2011
Hi Joshua, Nicole, and anyone else who would be interested in
this,
If you don't want to deal with the hold music on JAWS's support
line, you can use one of the features I love about Freedom
Scientific's phone system: call backs. Here's what you would do:
After selecting the subject of your call (PacMate, software,
hardware, Braille displays, etc,) and you get put on hold, hit 0.
It will then ask you for the phone number that you would like
them to call you back on. Then you would record a short (I'm
talking like 30 seconds) message with your name and the subject
of your problem. For example: "I'm Chris and I'm having a
problem with my JAWS 12.0.1170." They are usually pretty fast
with responding to these call-backs (usually between 5 and 10
minutes;) a lot better than Humanware. Hope this helps!
Chris
"The real problem of blindness is not the loss of eyesight. The
real problem is the misunderstanding and lack of education that
exists. If a blind person has the proper training and
opportunity, blindness can be reduced to a mere physical
nuisance."
-- Kenneth Jernigan (President, National Federation of the Blind,
1968-1986
P.S. The I C.A.N. Foundation helps blind and visually impaired
youth in Maryland say "I can," by empowering them through
providing assistive technology and scholarships to camps and
conventions which help them be equal with their sighted peers.
For more information about the Foundation and to support our
work, visit us online at www.icanfoundation.info!
Sent from my BrailleNote Apex
----- Original Message -----
From: Joshua Lester <jlester8462 at students.pccua.edu
To: National Association of Blind Students mailing list
<nabs-l at nfbnet.org
Date sent: Tue, 8 Nov 2011 01:59:05 -0600
Subject: Re: [nabs-l] Slightly O.T. Reporting JAWS Bugs
I'm using Jaws 12, right now, and I'm not liking it.
I guess it's because it isn't compatible with my Laptop, (I have
an Acer.)
I used Window Eyes in middle school, and loved it.
Things may have changed, but I'd get more assistance from their
support in a timely manner, rather than waiting, and listening to
those long recordings, and the boring music I've complained about
on
Jaws's support line.
Blessings, Joshua
On 11/8/11, Nicole B. Torcolini at Home
<ntorcolini at wavecable.com> wrote:
Not at all. *grin* To each his own; whatever works for you.
----- Original Message -----
From: "Joshua Lester" <jlester8462 at students.pccua.edu
To: "National Association of Blind Students mailing list"
<nabs-l at nfbnet.org
Sent: Monday, November 07, 2011 11:32 PM
Subject: Re: [nabs-l] Slightly O.T. Reporting JAWS Bugs
Nicole:
I'm probably going to get slammed for this, but that's nothing
new for
me on these lists.
Although I use Jaws, I think Window Eyes is way better!
Blessings, Joshua
On 11/8/11, Nicole B. Torcolini at Home
<ntorcolini at wavecable.com> wrote:
That's what I was trying to avoid. I hate it when I write in to
report a
bug, and they make it sound like it's my problem, not the
software.
----- Original Message -----
From: "Ignasi Cambra" <ignasicambra at gmail.com
To: "National Association of Blind Students mailing list"
<nabs-l at nfbnet.org
Sent: Monday, November 07, 2011 11:11 PM
Subject: Re: [nabs-l] Slightly O.T. Reporting JAWS Bugs
Just send it to tech-support. They are generally not very
helpful
though.
Sent from my iPhone
On Nov 7, 2011, at 9:46 PM, "Nicole B. Torcolini at Home"
<ntorcolini at wavecable.com> wrote:
Please excuse me for the slightly off topic post. I tried
asking on the
CS list, but I did not get an answer. When reporting a bug
about JAWS
to
Freedom Scientific, is there an official website or email, or do
you
just
send it to the regular tech support?
Nicole
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