[nabs-l] JAWS question, please help

Mon Sep 26 13:49:05 UTC 2011

Marsha,

Is JFW working on other programs such as your word processor and Windows menus?  If it is, there is a 
pretty good chance that the problem is with Internet Explorer.  You said you updated Internet explorer 
recently to version 8.  Are you certain that you got version 8 as version 9 is the current version and 
there are some issues with screen readers.

If you have version 8, you should try to run it with "no add-ins."  If you are running Windows XP, you 
will find this version of Internet Explorer in "System Tools" in the Accessories menu within Programs on 
the Start Menu.  In Windows 7, you should be able to type "internet explorer" into the search box on the 
start menu and one of the options returned should be the "(no add-ins)" version.  If that version of 
Internet Explorer works, then you have an add-in that is causing the problem such as a toolbar or 
something.

Best regards,

Steve Jacobson

On Sun, 25 Sep 2011 21:52:39 -0400, Marsha Drenth wrote:

>I did update my jaws, and update my IE. But I was having this problem before
>I updated both. Thanks for the suggestions!

>Marsha 

>-----Original Message-----
>From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On Behalf
>Of Katie Wang
>Sent: Saturday, September 24, 2011 11:57 PM
>To: National Association of Blind Students mailing list
>Subject: Re: [nabs-l] JAWS question, please help

>Hi Marsha,
>  I actually just had a related thought that is worth putting out
>there. Have you installed any third-party software lately? A few
>months ago, I installed a program recommended by my on-line banking
>site that is supposed to improve Internet security (preventing hackers
>from stealing your passwords, etc.), but after the program was
>installed I had exactly the same problem as you do: JAWS wasn't
>reading the text on web pages. I have no idea whether this is at all
>relevant to you, but I just want to mention that sometimes third-party
>software can interfere with JAWS in very unpredictable way, so if you
>installed anything right before JAWS stopped working with IE it may be
>worth removing the program and see whether it fixes things.
>Also, I know the tech support at FS isn't the best, but if nothing
>else comes through for you before Monday, it won't hurt to give them a
>call. At least there is a chance they will be able to solve the
>problem for you!
>   Katie

>On 9/24/11, David Andrews <dandrews at visi.com> wrote:
>> Marsha:  Having used both I can assure you that Windows 7 is better
>> than Vista.  It is somewhat different from XP, but usable.  If and
>> when you get a new computer you will have to move from XP.  It isn't that
>> bad.
>>
>> I read the NBP book and it helped a lot.
>>
>> Dave
>>
>> At 04:01 PM 9/24/2011, you wrote:
>>>I absolutely refuse to go to windows 7. I will stay with XP for as long as
>>> I
>>>possibily can. Yes you can say I am an old timer in that regard. I don't
>>>have much confidence in Microsoft. For example look at Vista, and how much
>>>of a screw up that was. What is to say that 7 is any better. Nope, not
>>>upgrading.
>>>
>>>Okay I have digressed, back to the original question. So if it is suppose
>>> to
>>>work, then why is mine not.
>>>
>>>Marsha
>>>
>>>
>>>-----Original Message-----
>>>From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On
>>> Behalf
>>>Of Ashley Bramlett
>>>Sent: Saturday, September 24, 2011 4:30 PM
>>>To: National Association of Blind Students mailing list
>>>Subject: Re: [nabs-l] JAWS question, please help
>>>
>>>IE 8 should work with XP so Marsha shouldn't have a problem. As versions
>>>advance, they often do not work  work with old software.
>>>Guess everyone needs to get rid of xp and go to windows 7.
>>>
>>>-----Original Message-----
>>>From: Humberto Avila
>>>Sent: Saturday, September 24, 2011 2:23 PM
>>>To: 'National Association of Blind Students mailing list'
>>>Subject: Re: [nabs-l] JAWS question, please help
>>>
>>>Hi chriss,
>>>
>>>No. sadly, Microsoft  did not make internet explorer 9 to work with
>windows
>>>xp, and it is not supported for that operating system. Just like you've
>>> been
>>>hearing about all those trends now that certain programs or functions will
>>>not work with XP just because XP is not as new and updated as windows 7
>and
>>>even windows vista. E.G. windows media player 12.0 is also not supported
>by
>>>windows xp, and some other new applications designed to work with newer
>>>systems. Did you even hear that Microsoft is dropping support for windows
>>> xp
>>>in 2014?
>>>
>>>
>>>-----Original Message-----
>>>From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On
>>> Behalf
>>>Of Chris Nusbaum
>>>Sent: Saturday, September 24, 2011 11:08 AM
>>>To: National Association of Blind Students mailing list
>>>Subject: Re: [nabs-l] JAWS question, please help
>>>
>>>Hi Marsha and everyone,
>>>
>>>I have IE 9 on Windows 7, but does it work on XP? I'm not sure.
>>>Humberto, it sounds like version 8 was working for her before now, so
>>>it should be compatible with XP.
>>>
>>>Chris
>>>
>>>On 9/24/11, Marsha Drenth <marsha.drenth at gmail.com> wrote:
>>> > Just because I am using IE 8 doesn't mean it can't work. I would rather
>>> > figure out why its not working as is, as it was before. I already
>>> > updated
>>>to
>>> > IE 8, and that did not work. So what is going to do for me to update to
>>>IE9.
>>> > I would like it to work with what I have, just because an update comes
>>> > out
>>> > doesn't mean it's the latest and greatest thing.
>>> >
>>> > So if you have any suggestions to why it is now not working, please
>>> > share.
>>> >
>>> > Marsha
>>> >
>>> >
>>> > -----Original Message-----
>>> > From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On
>>>Behalf
>>> > Of Joshua Lester
>>> > Sent: Saturday, September 24, 2011 11:01 AM
>>> > To: National Association of Blind Students mailing list
>>> > Subject: Re: [nabs-l] JAWS question, please help
>>> >
>>> > IE 8, is obselete.
>>> > IE 9 just came out.
>>> > Get it, and see what happens.
>>> > Also, Jaws 13 should be out, if I'm not mistaken.
>>> > If that doesn't work, let me know, and I'll contact Freedom Scientific.
>>> > I'll E-mail them, so I don't have to deal with that unprofessional hold
>>> > music.
>>> > Blessings, Joshua
>>> >
>>> > On 9/24/11, Marsha Drenth <marsha.drenth at gmail.com> wrote:
>>> >> I am using JAWS 12. And I have Internet Explorer 8. when I go to a
>>> > webpage,
>>> >> Jaws does not read the page. I know its there, as I can use my other
>>> > curser
>>> >> modes, and it will read the page. But when in the PC mode, it reads
>>> > nothing.
>>> >> Seems that this just happened a few days ago, before all was fine. I
>>> >> originally had IE 7, so updated thinking that was the issue. I have
>>> >> installed all the windows updates, including all the jaws updates.
>>>Nothing
>>> >> has seemed to work. This is very baffling to me.
>>> >>
>>> >>
>>> >>
>>> >> Please help!
>>> >>
>>> >>
>>> >>
>>> >> Marsha
>>> >>
>>> >>
>>> >>
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