[nabs-l] Apple's customer service wasRE: iphone issue
Lavonya Gardner
hotdancer1416 at gmail.com
Tue Oct 2 01:17:52 UTC 2012
i have to get my brother to help in most stores. but at apple not only did the rep no how to get my attention, as i spin around most of the time, that is when i am not jumping up and down, or rubbing things on my cheeks, but they let me use their laptop to communicate with them. that is how i got them to turn on voice over and i told them about the n f b. and they understood, and fixed my ipad to voiceover and larg text. i can only see large print, but i do better with a combo of large print, pictures, and speech.
Sent from my iPad
On Oct 1, 2012, at 20:46, "Chris Nusbaum" <dotkid.nusbaum at gmail.com> wrote:
> Hi LaVonya,
>
> No, I got a good person, as you did. I guess these other people happened to
> get reps who didn't know VoiceOver. But I'll give Apple credit here; they've
> really devoted a lot of attension to putting accessibility into their
> products and teaching their tech support people how to work with the
> accessibility features and with people who have disabilities.
>
> Chris
>
> -----Original Message-----
> From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On Behalf
> Of Lavonya Gardner
> Sent: Monday, October 01, 2012 8:06 PM
> To: National Association of Blind Students mailing list
> Subject: Re: [nabs-l] iphone issue
>
> really? I had them set up speech for me. maybe you just got the wrong
> people. They even knew how to deal with my autism, witch is even more rare
> then blindnes. I would call a few times, or even I would be willing to help
> u. email me off list. i use tty and got alot done that. I would help u
>
> Sent from my iPad
>
> On Oct 1, 2012, at 19:55, "Chris Nusbaum" <dotkid.nusbaum at gmail.com> wrote:
>
>> Hi LaVonya and everyone,
>>
>> We don't have an Apple store here in Carroll county, but I have called
>> Apple, and my customer service experience was a very positive one. I
>> was very happy to learn that the tech support guy who was helping me
>> actually knew how to work with VoiceOver, and didn't freak out on me
>> when I told him I was blind and consequently use VoiceOver to work my
>> iPod Touch! I've heard stories of Apple care experiences from blind
>> people in which they have called general tech support and the rep
>> didn't know how to work VoiceOver, forcing them to have to be transferred
> to the accessibility department.
>> However, I personally have never had this experience, and have always
>> been very happy with Apple tech support.
>>
>> Chris
>>
>> -----Original Message-----
>> From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On
>> Behalf Of Lavonya Gardner
>> Sent: Monday, October 01, 2012 6:13 PM
>> To: National Association of Blind Students mailing list
>> Subject: Re: [nabs-l] iphone issue
>>
>> I have an ipad, and when I need help, i call apple. Sometimes i go to
>> the apple store, do any of you have an apple store neer you? They give
>> very good custmor servus. that might be an option. good luck Lavonnya
>>
>> Sent from my iPad
>>
>> On Oct 1, 2012, at 17:57, Jewel <herekittykat2 at gmail.com> wrote:
>>
>>> I have experienced something similar. Beheadings are jumbled up but
>>> the
>> contacts are not. I wish I had a solution but I have the same problem.
>> Anyone know what's going on?
>>>
>>> Sent from my iPhone
>>>
>>> On Oct 1, 2012, at 4:16 PM, Sophie Trist <sweetpeareader at gmail.com>
> wrote:
>>>
>>>> Dear List:
>>>>
>>>> Last week, I updated my iPhone 4S to IOS 6. Ever since then, I have
>> noticed something strange about my contacts. When I scroll through
>> them, they're all jumbled up. For instance, it will show "Capital A,"
>> but then have the contacts that should be listed under B. Does anyone
>> have an idea if this problem can be fixed? I appreciate any help y'all can
> give me.
>>>> Best,
>>>> Sophie
>>>>
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