[nabs-l] learning ally and download frustrations

[Mikayla Gephart]

Ashley,
	I sent it to a helpful member services rep.
Mikayla

Sent from my iPad

> On Apr 14, 2014, at 4:22 PM, Ashley Bramlett <bookwormahb at earthlink.net> wrote:
> 
> Hi all,
> 
> Do you all think learning ally makes changes not in our favor for nonvisual access? Well, I do. Since they changed their name, I knew this was trouble.
> Well, to start, no longer is the book catalog searching easy. Sure you can do it, but your results do not show you all you need; before it showed it all in a good way; like your publisher and copy right year. Now its barried among links which is harder as you have to listen to the whole line to hear it all, one of which is the year. Oh, and did you notice the  links to get to the next and previous pages are no longer links? Jaws does not recognize them as links. I clicked on it with enter and it worked, but it should read as a link with screen readers.
> 
> Now, if that is not bad enough, I  have tried unsuccessfully to use the darn download manager. Thankfully, I usually use the old fashion cds, but sometimes I’m in a pinch, like now, and need to download asap so I have instant access, not wait for the mailed books.
> 
> I’ll call them again. I searched for the books and clicked on add to bookshelf; they were added.
> Then, I attempted to install their download manager.
> 
> The learning ally is no ally to us.
> The old download manager was screen reader friendly and I successfully downloaded a lot of books!
> 
> The download manager does not give a lot of screen prompts, and there was no way to ensure it finished installing. I did click on the next buttons, so I thought it was installed. Well, when I called them last week, we determined it was not installed since no icon was on desktop, nor did I see it in my computer as I searched.
> 
> I don’t know how to get from the bookshelf step to dowloading them with the download manager, and then  using my victor reader stratus.
> 
> This is rediculous not to be user friendly. I cannot express my disappointment enough that for years I used them with no issues, ever since high school, and then in college got my own account. I had issues with some readers, but not obtaining books. The readers are not always the greatest quality. But, the book service was fine. I even asked the DC recording studio to record a few books, and they were happy to do so! They sent me my books in installments either on cassette, or later via cd. It worked well. I also picked up my books after recording them in good condition.
> 
> But, now, as learning ally, the website is terrible. They have cut critically needed staff in my opinion from regional offices. Get this, they cut staff, but then increase your membership fee! Where is my increased 25 dollars going? Where are the costs there in that nonprofit? Oh, maybe to increase outreach to the dislexic population, which does not want the name dislexia in the title of the nonprofit.
> 
> 
> I’ll call again. I need help with this stupid download manager. they said there is a specialist who can better help me who knows about screen readers.
> 
> I’m curious about your experiences with downloads.
> 
> Thanks.
> Ashley
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