[nabs-l] serious apex problem

[Vejas]

Hi all,
I just posted this on the braille-note list, so you may have 
already seen this, but I know there are many people that are on 
this list that aren't on the braille-note one.
My younger brother and I both have braille-note apexes.
My brother's Apex is having a very serious problem.  It froze up 
in a file, and when he reset, it got stuck on the number 33.  He 
tried resetting several times.
We have plugged in the ac adapter, and have also tried 4-5-6 
resets, but still nothing; it always gets stuck at 33.
Is there any way to fix this without him having to send it in?
Thanks,
Vejas